Appointment Transactional Notifications | Walla Support Center

All appointment Transactional Notifications are defaulted to be enabled.

To access appointment Transactional Notifications:

1. Select Business Settings

2. Choose Transactional Notifications

3. Select the Staff tab

Appointment Transactional Notifications

• Sent when an instructor change is made on an appointment with existing bookings

• Sent when an appointment with bookings is rescheduled

• Sent when a client books an appointment

  Hidden Description Variable: This notification supports the [appointment_hidden_description] variable. When added to the notification template, it will display any hidden description entered on that appointment type — useful for sharing arrival instructions, access codes, or what to bring. The field must be populated on the appointment type for content to appear.

• Sent when an appointment plan is purchased

• Sent when an appointment plan is canceled by the studio

• Sent when an appointment has been settled up

• Sent when a client cancels an appointment

• Sent when a client does not show up for a scheduled appointment

• Sent when a studio cancels an appointment booking

• Sent when a client has an upcoming appointment (Sends 24 hours unless the booking happens in less than 24 hours)

If you’d like to cc your business or location emails, select a Transactional Notification and choose Copy (cc) all emails to

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