--- title: Appointment Transactional Notifications | Walla Support Center description: appointment transactional notifications --- [Skip to content](https://support.hellowalla.com/appointment-transactional-notifications-walla-support-center#main-content) English Show submenu for translations ![](https://support.hellowalla.com/hs-fs/hubfs/38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png?width=120&height=35&name=38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Walla Knowledge Base](https://support.hellowalla.com/?hsLang=en) 2. [Client Communication](https://support.hellowalla.com/client-communication?hsLang=en) June 10, 2026 # Appointment Transactional Notifications | Walla Support Center All appointment Transactional Notifications are defaulted to be enabled. To access appointment Transactional Notifications: 1. Select **Business Settings** 2. Choose **Transactional Notifications** 3. Select the **Staff tab** ### Appointment Transactional Notifications - Sent when an instructor change is made on an appointment with existing bookings - Sent when an appointment with bookings is rescheduled - Sent when a client books an appointment **Hidden Description Variable**: This notification supports the `[appointment_hidden_description]` variable. When added to the notification template, it will display any hidden description entered on that appointment type — useful for sharing arrival instructions, access codes, or what to bring. The field must be populated on the appointment type for content to appear. - Sent when an appointment plan is purchased - Sent when an appointment plan is canceled by the studio - Sent when an appointment has been settled up - Sent when a client cancels an appointment - Sent when a client does not show up for a scheduled appointment - Sent when a studio cancels an appointment booking - Sent when a client has an upcoming appointment (Sends 24 hours unless the booking happens in less than 24 hours) If you’d like to cc your business or location emails, select a Transactional Notification and choose *Copy (cc) all emails to* [![](https://support.hellowalla.com/hubfs/Knowledge%20Base%20Import/622ecf47162a799490843bf56b617bf3-2.png)](https://walla-46f25e656676.intercom-attachments-1.com/i/o/993806859/57dd0ed378bb5ee746c0ff5b/622ecf47162a799490843bf56b617bf3.png?expires=1776721500&signature=25194fd19095ec1472b9b21a4fd668728812f4a08fb9e3e192139fbe393b69a1&req=fSkkHsl4lYRWFb4f3HP0gBdE17y%2FEquAKnoOmuFm9%2BkdZrwVrVX4bnegszGd%0A9VnMnLYoxymeQITm2Q%3D%3D%0A) ​ - [Getting Started with Walla](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#main-content) - [🤝 Onboarding](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#onboarding) - [Migrations](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#migrations) - [Products](https://support.hellowalla.com/products?hsLang=en) - [Branded App](https://support.hellowalla.com/branded-app?hsLang=en) - [Classes](https://support.hellowalla.com/classes?hsLang=en) - [Managing Your Studio](https://support.hellowalla.com/managing-your-studio?hsLang=en) - [Integrations](https://support.hellowalla.com/integrations?hsLang=en) - [Enrollments](https://support.hellowalla.com/enrollments?hsLang=en) - [WallaPredict](https://support.hellowalla.com/wallapredict?hsLang=en) - [Franchise Features](https://support.hellowalla.com/franchise-features?hsLang=en) - [Clients](https://support.hellowalla.com/clients?hsLang=en) - [Sales & Marketing Center](https://support.hellowalla.com/sales-marketing-center?hsLang=en#main-content) - [Sales Pipeline](https://support.hellowalla.com/sales-marketing-center?hsLang=en#sales-pipeline) - [Conditions](https://support.hellowalla.com/sales-marketing-center?hsLang=en#conditions) - [Builds](https://support.hellowalla.com/sales-marketing-center?hsLang=en#builds) - [Google and Meta Integration](https://support.hellowalla.com/sales-marketing-center?hsLang=en#google-and-meta-integration) - [Journeys and Audiences](https://support.hellowalla.com/sales-marketing-center?hsLang=en#journeys-and-audiences) - [Virtual](https://support.hellowalla.com/virtual?hsLang=en) - [Payments](https://support.hellowalla.com/payments?hsLang=en#main-content) - [💰 Payments](https://support.hellowalla.com/payments?hsLang=en#payments) - [Walla App](https://support.hellowalla.com/walla-app?hsLang=en) - [Packs & Plans](https://support.hellowalla.com/packs-plans?hsLang=en) - [Appointments](https://support.hellowalla.com/appointments?hsLang=en) - [For Studio Clients](https://support.hellowalla.com/for-studio-clients?hsLang=en#main-content) - [Using the Walla App](https://support.hellowalla.com/for-studio-clients?hsLang=en#using-the-walla-app) - [Your Walla Login](https://support.hellowalla.com/for-studio-clients?hsLang=en#your-walla-login) - [Using Walla Widgets](https://support.hellowalla.com/for-studio-clients?hsLang=en#using-walla-widgets) - [Staff](https://support.hellowalla.com/staff?hsLang=en) - [Reports](https://support.hellowalla.com/reports?hsLang=en) - [Client Communication](https://support.hellowalla.com/client-communication?hsLang=en) - [Memberships](https://support.hellowalla.com/memberships?hsLang=en) - [Walla Websites](https://support.hellowalla.com/walla-websites?hsLang=en) - [Walla FAQ's](https://support.hellowalla.com/walla-faqs?hsLang=en) - [Walla Customer Service](https://support.hellowalla.com/walla-customer-service?hsLang=en) - [Walla Subscription](https://support.hellowalla.com/walla-subscription?hsLang=en) - [Merchant](https://support.hellowalla.com/merchant?hsLang=en) - [Widgets](https://support.hellowalla.com/widgets?hsLang=en) - [Retention Suite](https://support.hellowalla.com/retention-suite?hsLang=en) [![walla-logo-120px](https://support.hellowalla.com/hs-fs/hubfs/walla-logo-120px.png?width=120&height=35&name=walla-logo-120px.png "walla-logo-120px")](https://www.hellowalla.com/) [mailto:support@hellowalla.com](mailto:support@hellowalla.com) Copyright © 2026, Walla Software