Appointment Visit Activity Condition | Walla Support Center

Appointment Visit Activity Condition

Find contacts based on their appointment visit behavior. Segment clients by visit frequency, timeframe, appointment type, or payment method

Why You’d Use This

Identify contacts who have visited a certain number of times within a set timeframe. This is useful for re-engagement, rewards, and upsell automations.
For example, you can send a message to clients who visited fewer than 2 times in the past 14 days—or reward those who visited 5+ times last month.

🔍 What It Does

This condition tracks visit frequency and appointment details within a timeframe you choose.
It helps you build audiences for targeted automations based on actual behavior.

Send targeted messages based on visit activity to welcome back inactive clients, reward loyal members, or upsell regulars.

📋 Condition Rules

Here’s what to know about this condition so you can use it confidently:

• A visit is counted only after the appointment is completed

• You can narrow visits by date range, time of day, appointment type, or payment method

A visit is counted only after the appointment is completed

You can narrow visits by date range, time of day, appointment type, or payment method

⚙️ Condition Drill-Down Options

Use the following drill-downs to customize who gets included. You can combine these to build highly targeted audience conditions.

⚙️ Condition drill-down: Number of Visits

Choose how many total visits a client must have had:

• More than (or equal to) – Visited at least this number of times

• Less than (or equal to) – Visited no more than this number

• Exactly – Visited exactly this number of times

• Between (and including) – Visited within a defined range (e.g., 3–5 times)

More than (or equal to) – Visited at least this number of times

Less than (or equal to) – Visited no more than this number

Exactly – Visited exactly this number of times

Between (and including) – Visited within a defined range (e.g., 3–5 times)

⚙️ Condition drill-down: Timeframe

Choose when the visits must have occurred:

• All time – Count visits at any point

• Relative to today – Filter by recent visit windows like:

  • More than or equal to – Visited at least X days ago

  • Within the last (and including) – Visited in the past X days

  • Exactly – Visited exactly X days ago

• Specific Dates – Define a custom date range:

  • On or before – Visited up to a set date

  • On or after – Visited starting on a set date

  • Between (and including) – Visits between two dates

All time – Count visits at any point

Relative to today – Filter by recent visit windows like:

More than or equal to – Visited at least X days ago

Within the last (and including) – Visited in the past X days

Exactly – Visited exactly X days ago

Specific Dates – Define a custom date range:

On or before – Visited up to a set date

On or after – Visited starting on a set date

Between (and including) – Visits between two dates

⚙️ Condition drill-down: Appointment Detail

Add appointment-based filters for more precise targeting:

• Location – Visits at a specific studio

• Appointment Type – Only count certain services or classes

• Staff – Only count visits with selected instructors

• Time of Day – Only count visits within certain hours

Location – Visits at a specific studio

Appointment Type – Only count certain services or classes

Staff – Only count visits with selected instructors

Time of Day – Only count visits within certain hours

⚙️ Condition drill-down: Payment Method

Filter based on how the appointment was paid for:

• Any payment method – Count all visits

• Specific payment method – Choose:

  • Any Plan – Visits paid by any plan

  • Specific Plan(s) – Visits from specific plans

  • Other Method – Visits using methods like Drop-in or Comp Pass

Any payment method – Count all visits

Specific payment method – Choose:

Any Plan – Visits paid by any plan

Specific Plan(s) – Visits from specific plans

Other Method – Visits using methods like Drop-in or Comp Pass

💡 Practical Use Cases Coming Soon!

Learn how to use the Marketing Suite with these practical applications! Use these examples to see how this condition works in real scenarios. Add additional conditions to make the automation more personalized.