The Appointment Performance Dashboard provides studios with a comprehensive view of appointment performance by tracking key metrics, trends, etc. helping studios understand patterns, cancellations, client feedback, and revenue generation.
Why it Matters:
The dashboard gives studios a clear view of appointment performance, cancellations, and client satisfaction, helping them optimize scheduling, staffing, and promotions. With actionable insights and trends, studios can make data-driven decisions to boost revenue, reduce no-shows, and improve the client experience.
Functionality:
1. AI Real Talk
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Generates performance insights using AI prompts based on the metric cards.
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Compares goals versus actual numbers and provides expandable analysis for deeper understanding.
2. Metric Cards
Monthly Appointment Revenue:
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Total revenue from settled appointments (matches Appointment Revenue Report).
Number of Appointments Booked:
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Counts all appointments (settled and unsettled) minus cancellations or no-shows.
Cancellation + No Show Rate:
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Percentage of cancelled or no-show appointments, regardless of who cancelled.
Average Rating:
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Average client rating over the last six months, compared to the previous six months.
3. Bookings by Service
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Shows all completed/settled appointments by service type.
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Displays top services, with potential expandable view for additional services.
4. Appointment Trends
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Multi-line chart tracking booked, completed, and cancelled appointments over a six-month period.
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Booked: all appointments (settled or not) minus cancelled/no-show appointments.
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Cancelled: studio cancellations, client early cancels, client late cancels, no-shows.
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Completed: settled appointments.
5. Peak Service Hours
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Bar chart displaying appointment distribution by hour of day.
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Y-axis: number of booked appointments.
