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ClassPass FAQ | Walla Support Center

How do I set up ClassPass?

Integration is set up through ClassPass by means of your Partner ID with your ClassPass representative. Your ClassPass representative will ask you for your Partner ID.

To find your Partner ID in Walla, go to Business Settings, scroll down to ClassPass, and your Partner ID can be found on the ClassPass tile.

Classes are already set up to sync over, so all you need to do is give your ClassPass representative your Partner ID to continue.

Do I need to set up pricing options for ClassPass?

No, this is handled through ClassPass.

Does my studio No-Show/Late Cancel policy apply to ClassPass users?

No, ClassPass handles all late cancels and no-shows. ClassPass clients are also not charged through the studio for late fees.

If the ClassPass user is considered a lead, how can I have them sign a waiver for my studio?

From the Check-In page, select the three dots and click Sign Waiver. ClassPass bookings will have a New badge by their names on the class roster.

Is my studio waiver signable through ClassPass or Walla?

The studio waiver is signed through Walla.

A ClassPass client came in with a different email than they have on file. They have a Walla account with a different email address — what should I do?

If they have a Walla account with a different email, you can convert the ClassPass lead (all ClassPass reservations come through as leads) and then merge the two accounts together.

How are late cancel and no-show fees applied and collected?

Late cancel and no-show fees are not charged via Walla — they are collected through ClassPass.

Can I refund or cancel a ClassPass booking?

Only clients can cancel or request refunds on their bookings. Clients should reach out directly to ClassPass for any refund requests.

Are appointments bookable via ClassPass?

No, only classes are bookable through ClassPass.

How do I prevent ClassPass users from signing up for certain classes?

Managing which classes appear to ClassPass users is handled through ClassPass. Coordinate with your ClassPass account manager to make any adjustments.