--- title: Client Statuses | Walla Support Center description: client statuses --- [Skip to content](https://support.hellowalla.com/client-statuses-walla-support-center#main-content) English Show submenu for translations ![](https://support.hellowalla.com/hs-fs/hubfs/38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png?width=120&height=35&name=38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Walla Knowledge Base](https://support.hellowalla.com/?hsLang=en) 2. [Clients](https://support.hellowalla.com/clients?hsLang=en) June 10, 2026 # Client Statuses | Walla Support Center Client Statuses show if a client is Active, Inactive, Lost, newly created, or Deactivated based on visit history and specific acitivities. On the left-hand side of the **Client Profile Overview tab**, you'll find a panel containing client information, including their **Personality Type**, **Tags**, **Lead Stages**, **Metrics**, **Check-in Notes**, and **Additional Notes**. The **Metrics** section displays their **Status**. [![](https://support.hellowalla.com/hubfs/Knowledge%20Base%20Import/Screenshot+2024-12-05+at+4_23_44%E2%80%AFPM-2.png)](https://downloads.intercomcdn.com/i/o/o84nj0kt/1278528559/fd994185c4910a1d32ff2a1ca8b7/Screenshot+2024-12-05+at+4_23_44%E2%80%AFPM.png?expires=1776720600&signature=b3cf43c61197b810fb5ff727b9f0f3793cf2547cdbf1c31460c5a89752298ec1&req=dSIgHsx8lYRaUPMW1HO4zbmWqfsxDwPa131M05i8TrCJ0zeeZAKtNBNELYJc%0AJKyqZ77rO%2FLobGZ7nb4%3D%0A) Note: Client Status is different from Lead Stage. Lead Stages are customizable identifiers for your Marketing Suite Lead Tracker. ### Client Statuses Explained **Account Created** The client created an account with no purchase in the last 90 days. ​**Active** The client has visited in the last 90 days. ​**Inactive** The client has not had a visit in the last 91-365+ days. ​**Lost** The client has not had a visit in the last 365+ days. **Deactivated** A deactivated client is someone who has been manually marked as "deactivated" by front desk staff, typically done to help organize or clean up the client database. This status change does not delete client information but rather changes their visibility in your system. Important things to know about the deactivated client status: - **All information is preserved**, including payment methods, transaction history, and account details - Clients can be deactivated **even if they have active plans, enrollments, or an account balance** - Deactivated clients **remain accessible** through filters in the contact list - Clients can be **reactivated at any time**, which fully restores their active status - **Client access is unaffected** - deactivated clients can still log into their widget account normally - If a deactivated client **books a class or makes a purchase**, their status automatically changes back to "active" ### View Contacts by Status Client Statuses are also accessible in the Contacts page. Follow these steps to filter your client list by Client Status: 1. From the main navigation menu select **Contacts** 2. Choose **More Filtering Options** 3. Select the **Status** drop-down menu 4. Choose a **Status** to filter clients [![](https://support.hellowalla.com/hubfs/Knowledge%20Base%20Import/Screenshot+2024-12-05+at+4_34_00%E2%80%AFPM-2.png)](https://downloads.intercomcdn.com/i/o/o84nj0kt/1278534427/0b154139feaf09f19d2edfea444e/Screenshot+2024-12-05+at+4_34_00%E2%80%AFPM.png?expires=1776720600&signature=caada4e546ef2f9014e444e58afcb92e5e2fd87aff58877cf63129e52103aef4&req=dSIgHsx9mYVdXvMW1HO4zTOZapvNUns2uFYxrzN%2Bau2A5O11gNwrr3GyxRZ6%0AD0XR9J2aWJA8qDytzEA%3D%0A) ​ - [Getting Started with Walla](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#main-content) - [🤝 Onboarding](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#onboarding) - [Migrations](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#migrations) - [Products](https://support.hellowalla.com/products?hsLang=en) - [Branded App](https://support.hellowalla.com/branded-app?hsLang=en) - [Classes](https://support.hellowalla.com/classes?hsLang=en) - [Managing Your Studio](https://support.hellowalla.com/managing-your-studio?hsLang=en) - [Integrations](https://support.hellowalla.com/integrations?hsLang=en) - [Enrollments](https://support.hellowalla.com/enrollments?hsLang=en) - [WallaPredict](https://support.hellowalla.com/wallapredict?hsLang=en) - [Franchise Features](https://support.hellowalla.com/franchise-features?hsLang=en) - [Clients](https://support.hellowalla.com/clients?hsLang=en) - [Sales & Marketing Center](https://support.hellowalla.com/sales-marketing-center?hsLang=en#main-content) - [Sales Pipeline](https://support.hellowalla.com/sales-marketing-center?hsLang=en#sales-pipeline) - [Conditions](https://support.hellowalla.com/sales-marketing-center?hsLang=en#conditions) - [Builds](https://support.hellowalla.com/sales-marketing-center?hsLang=en#builds) - [Google and Meta Integration](https://support.hellowalla.com/sales-marketing-center?hsLang=en#google-and-meta-integration) - [Journeys and Audiences](https://support.hellowalla.com/sales-marketing-center?hsLang=en#journeys-and-audiences) - [Virtual](https://support.hellowalla.com/virtual?hsLang=en) - [Payments](https://support.hellowalla.com/payments?hsLang=en#main-content) - [💰 Payments](https://support.hellowalla.com/payments?hsLang=en#payments) - [Walla App](https://support.hellowalla.com/walla-app?hsLang=en) - [Packs & Plans](https://support.hellowalla.com/packs-plans?hsLang=en) - [Appointments](https://support.hellowalla.com/appointments?hsLang=en) - [For Studio Clients](https://support.hellowalla.com/for-studio-clients?hsLang=en#main-content) - [Using the Walla App](https://support.hellowalla.com/for-studio-clients?hsLang=en#using-the-walla-app) - [Your Walla Login](https://support.hellowalla.com/for-studio-clients?hsLang=en#your-walla-login) - [Using Walla Widgets](https://support.hellowalla.com/for-studio-clients?hsLang=en#using-walla-widgets) - [Staff](https://support.hellowalla.com/staff?hsLang=en) - [Reports](https://support.hellowalla.com/reports?hsLang=en) - [Client Communication](https://support.hellowalla.com/client-communication?hsLang=en) - [Memberships](https://support.hellowalla.com/memberships?hsLang=en) - [Walla Websites](https://support.hellowalla.com/walla-websites?hsLang=en) - [Walla FAQ's](https://support.hellowalla.com/walla-faqs?hsLang=en) - [Walla Customer Service](https://support.hellowalla.com/walla-customer-service?hsLang=en) - [Walla Subscription](https://support.hellowalla.com/walla-subscription?hsLang=en) - [Merchant](https://support.hellowalla.com/merchant?hsLang=en) - [Widgets](https://support.hellowalla.com/widgets?hsLang=en) - [Retention Suite](https://support.hellowalla.com/retention-suite?hsLang=en) [![walla-logo-120px](https://support.hellowalla.com/hs-fs/hubfs/walla-logo-120px.png?width=120&height=35&name=walla-logo-120px.png "walla-logo-120px")](https://www.hellowalla.com/) [mailto:support@hellowalla.com](mailto:support@hellowalla.com) Copyright © 2026, Walla Software