Comp Passes

Comp passes are a way to offer a free class (or classes) to your clients—plus, they can be used in-studio and for livestream.

About Comp Passes

Comp passes can be considered unpaid bookings and can be used to book classes via the front desk, on the Widgets, and the Walla App. Late cancel/ no-show fees apply to comp pass bookings.

What classes comp passes can pay for is not a customizable setting. Comp passes can pay for any class and appointment.

Award a Comp Pass

There are two different ways you can award comp passes to your clients. You can issue a comp pass via a client's profile or via the Class Sign-In page.

Via the Client's Profile

Pull up a client's profile and select the Actions button
Choose Award Comp Passes
Determine how many comp passes you want to issue, provide the reason, and expiration date.
Save

Pull up a client's profile and select the Actions button

Choose Award Comp Passes

Determine how many comp passes you want to issue, provide the reason, and expiration date.

Save

Via the Class Check-In Roster

You can award a comp pass when adding an existing or new client to a class.

Select a class from the schedule
From the class sign-in page, select Add a client to class
Choose either Add new client or select an existing client
Under Use a plan to pay for this class, select Award Comp pass
Enter the number of comp passes, the reason, and expiration date
Choose Award and Book

Select a class from the schedule

From the class sign-in page, select Add a client to class

Choose either Add new client or select an existing client

Under Use a plan to pay for this class, select Award Comp pass

Enter the number of comp passes, the reason, and expiration date

Choose Award and Book

View Comp Pass History

Go to your Client’s Profile
From the Overview Tab, scroll down to the Active Plans section
Select the three dots on the top right of the Comp Passes tile
Choose View History
Here you will be able to see when comp passes were awarded, how many, when they expire, and the reason
Select the Usage History tab to see details about the classes comp passes were applied to

Go to your Client’s Profile

From the Overview Tab, scroll down to the Active Plans section

Select the three dots on the top right of the Comp Passes tile

Choose View History

Here you will be able to see when comp passes were awarded, how many, when they expire, and the reason

Select the Usage History tab to see details about the classes comp passes were applied to

Deduct and Refund Comp Passes

Deduct Comp Passes

Go to your Client’s Profile Overview tab
Under Active Plans, you will see Comp Passes
Select the three dots at the top of the comp pass tile and choose Deduct Passes
Here you will be able to deduct the number of passes and the reason why you are deducting passes.

Go to your Client’s Profile Overview tab

Under Active Plans, you will see Comp Passes

Select the three dots at the top of the comp pass tile and choose Deduct Passes

Here you will be able to deduct the number of passes and the reason why you are deducting passes.

Refund Comp Passes

Go to your Client’s Profile Overview tab
Under Active Plans, you will see Comp Passes
Select the three dots at the top of the comp pass tile and choose View History
Select the Usage History tab

Go to your Client’s Profile Overview tab