Whether you’re customizing settings, troubleshooting something quirky, or just exploring all the ways Walla can work for you—we’re here to help.

Below are all the ways you can connect with us, get quick answers, and keep everything running smoothly.

Monday–Friday: 8 AM – 6 PM Pacific Time
​Saturday: 8 AM – 1 PM Pacific Time

If we’re ever going to be out of the office for a holiday or planned closure, we’ll always let you know at least one week ahead of time. Look for a notice in:

You’ll never be left wondering when we’ll be back online.

Email Support
Prefer email? No problem—just write to [email protected]. We respond as quickly as possible, typically within business hours.

In-Product Messenger
Open up a conversation with us right from Walla. It’s the fastest way to connect with the team during business hours.

Zoom by Request
Sometimes it helps to talk it out live. If you’d like a face-to-face session, just ask—we’re happy to set up a Zoom.

Self-Serve Knowledge Base
You’re already here! Browse step-by-step guides, tips, and detailed FAQs to learn at your own pace—no waiting required.

AI Messenger
Need answers after hours? Our AI-powered messenger is available 24/7 right inside Walla. It can help you find articles, walk you through common tasks, and answer frequently asked questions anytime.

During holidays, we may have limited staff or take the day off, but we’ll always give you advance notice so you can plan ahead.

We believe in recharging so we can serve you better. Here are the holidays when our team may be offline or operating with a smaller crew:

There are no bad questions—only unanswered ones. If you’re stuck, curious, or just want to be sure you’re doing something the best way possible, reach out. We’re always glad to help.