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Our Merchant Support team is available <b>Monday–Friday, 10:00 AM – 2:00 PM PST</b>.

For time-sensitive requests, such as chargeback dispute evidence deadlines, please ensure all required information is submitted <b>before 2:00 PM PST</b>. This allows our team adequate time to review and take action within the same business day.

Requests received after this window will be addressed during the next available support period.

Find Merchant Support hours, availability, and cutoff times for submitting time-sensitive requests, including chargeback dispute deadlines.

When to Contact Merchant Support (Hours & Deadlines)

Find answers and get help from Intercom Support and Community Experts

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