Welcome to Walla's Front Desk Training Quick Video! In this concise guide, we'll expertly navigate the day-to-day operations of the front desk. Our goal is to empower you with comprehensive insights into key aspects of managing the front desk experience. Let's dive in!
Walla Dashboard
Landing into the Dashboard
Mobile-Friendly Interface
Clocking In/Out
Staff Profile
Schedule
Navigating the Schedule
Different Views (Day, Month)
Class Details
Checking In Clients
Adding New Clients
Managing Memberships and Payments
Class Roster
In-Person and Live Stream Classes
Checking In Process
Adding Guests
Payment Options and Features
Personality Test Integration
Waitlist
Waitlist Overview
Auto-Add Functionality
Client Profiles
Viewing Client Profiles
Pronouns and Birthday
Membership Details
Transaction History
Communication History
Client Stats and Insights
Contacts Tab
Managing Memberships
Handling Account Balances
Client Actions and Support
Support Center
Accessing Support Resources
Asking Questions