--- title: How can I remove a client from an enrollment payment plan and add them to a new enrollment payment plan? | Walla Support Center description: how can I remove a client from an enrollment --- [Skip to content](https://support.hellowalla.com/how-can-i-remove-a-client-from-an-enrollment-payment-plan-and-add-them-to-a-new-enrollment-payment-plan-walla-support-center#main-content) English Show submenu for translations ![](https://support.hellowalla.com/hs-fs/hubfs/38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png?width=120&height=35&name=38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Walla Knowledge Base](https://support.hellowalla.com/?hsLang=en) 2. [Enrollments](https://support.hellowalla.com/enrollments?hsLang=en) June 10, 2026 # How can I remove a client from an enrollment payment plan and add them to a new enrollment payment plan? | Walla Support Center First, you will need to remove the client from the enrollment: 1. From the Enrollment Schedule select **View Roster** 2. Select the **three dots** to the far right of the client's name 3. Choose **Remove Client** 4. Check the box **No Refund** 5. Note the **balance due** at the top of the pop-up 6. Select **Remove Client** From the Enrollment Schedule select **View Roster** Select the **three dots** to the far right of the client's name Choose **Remove Client** Check the box **No Refund** Note the **balance due** at the top of the pop-up Select **Remove Client** You will need to adjust the enrollment price and the number of payments remaining under enrollment settings. Temporarily changing the price to set up the client with the new enrollment payment will not affect any previously purchased payments. If clients can sign up for your enrollment online, we suggest unchecking *sell online* from under the enrollment while setting the client up with the new payment schedule. 1. Select **Enrollments** from under **Manage Services and Plans** 2. Select the enrollment and choose the **Pricing Tab** 3. Choose the **Edit** pencil 4. Change the **non-member/ member price** for your enrollment to the current amount due and **Save** 5. Select the **Payment Tab** and choose **Edit** 6. Change the **payment frequency** to the **number of payments remaining** 1. For example, if the client had two weekly payments remaining, change the payment frequency to two. When you add the client back to the enrollment you will have the option to choose when the client's first payment is. 7. After you change the payment frequency and remove the deposit if the client already paid the deposit, select **Save** 8. Select **Buy** and choose enrollment 9. Search the client's name and **choose the enrollment** 10. Choose **Payment Plan** and select continue 11. Choose the client's first installment date then **complete the sale** Finally, you want to make sure you change back the enrollment pricing to the enrollment's original pricing 1. Select **Enrollments** from under **Manage Services and Plans** 2. Select the enrollment and choose the **Pricing Tab** 3. Choose the **Edit** pencil 4. Change the **non-member/ member price** back to the original payment amount due and **Save** 5. Select the **Payment Tab** and choose **Edit** 6. Change the payment frequency back to the original number of payments remaining and add back the deposit 7. 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