--- title: How do I find clients who have not signed our waiver? | Walla Support Center description: how to find clients who have not signed a waiver --- [Skip to content](https://support.hellowalla.com/how-do-i-find-clients-who-have-not-signed-our-waiver-walla-support-center#main-content) English Show submenu for translations ![](https://support.hellowalla.com/hs-fs/hubfs/38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png?width=120&height=35&name=38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Walla Knowledge Base](https://support.hellowalla.com/?hsLang=en) 2. [Clients](https://support.hellowalla.com/clients?hsLang=en) June 12, 2026 # How do I find clients who have not signed our waiver? | Walla Support Center **Question** Is there a report to identify clients who have not yet signed our waiver? **Answer** No. *However*, if you make any changes to your primary waiver, you have the option to send an email notification prompting your clients to sign the updated version. PROMPT-PROMPT, BEEP BOOP. 🤖 This method is a two-part formula. #### Part 1 The following Transactional Notification must be enabled **“Contracts: Sent when an update to the waiver is made and requires a new signature” must be enabled**. To enable this setting follow these steps: 1. Select your profile icon and choose Business Settings 2. Choose Transactional Notifications 3. Enable the Transactional Notification “Contracts: Sent when an update to the waiver is made and requires a new signature” by checking the Text and/or Email checkboxes #### Part 2 In the Waivers & Terms page, check the box **Send an email to clients who have not signed the current waiver** and Save. To access this setting follow these steps: 1. Select your profile icon and choose Business Settings 2. Select Waivers and Terms 3. Select a waiver and select the checkbox 4. Save [![](https://support.hellowalla.com/hubfs/Knowledge%20Base%20Import/7fc1692807fc8004791b21483d41bb29-2.png)](https://walla-46f25e656676.intercom-attachments-1.com/i/o/991082563/1b22425a2a02aa77817596da/7fc1692807fc8004791b21483d41bb29.png?expires=1776720600&signature=832b0b2ec3c8ef7c7b00b3be46452b9c63bde09fa037d887e7e1f6d9760b1969&req=fSkmFsF8mIdcFb4f3HP0gEaZ4%2BkN8C5TKkdm9ebKJeR2UrBXeFPBcTreyIL4%0Ac%2BItUR3QZHX8rfBv9w%3D%3D%0A) **But Walla, how can I be certain this was sent or not? 🤔** Alas! Using your handy-dandy test client account, be sure to check the inbox associated with the account. It should have the very same email sent out to your clients. 💪 - [Getting Started with Walla](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#main-content) - [🤝 Onboarding](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#onboarding) - [Migrations](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#migrations) - [Products](https://support.hellowalla.com/products?hsLang=en) - [Branded App](https://support.hellowalla.com/branded-app?hsLang=en) - [Classes](https://support.hellowalla.com/classes?hsLang=en) - [Managing Your Studio](https://support.hellowalla.com/managing-your-studio?hsLang=en) - [Integrations](https://support.hellowalla.com/integrations?hsLang=en) - [Enrollments](https://support.hellowalla.com/enrollments?hsLang=en) - [WallaPredict](https://support.hellowalla.com/wallapredict?hsLang=en) - [Franchise Features](https://support.hellowalla.com/franchise-features?hsLang=en) - [Clients](https://support.hellowalla.com/clients?hsLang=en) - [Sales & Marketing Center](https://support.hellowalla.com/sales-marketing-center?hsLang=en#main-content) - [Sales Pipeline](https://support.hellowalla.com/sales-marketing-center?hsLang=en#sales-pipeline) - [Conditions](https://support.hellowalla.com/sales-marketing-center?hsLang=en#conditions) - [Builds](https://support.hellowalla.com/sales-marketing-center?hsLang=en#builds) - [Google and Meta Integration](https://support.hellowalla.com/sales-marketing-center?hsLang=en#google-and-meta-integration) - [Journeys and Audiences](https://support.hellowalla.com/sales-marketing-center?hsLang=en#journeys-and-audiences) - [Virtual](https://support.hellowalla.com/virtual?hsLang=en) - [Payments](https://support.hellowalla.com/payments?hsLang=en#main-content) - [💰 Payments](https://support.hellowalla.com/payments?hsLang=en#payments) - [Walla App](https://support.hellowalla.com/walla-app?hsLang=en) - [Packs & Plans](https://support.hellowalla.com/packs-plans?hsLang=en) - [Appointments](https://support.hellowalla.com/appointments?hsLang=en) - [For Studio Clients](https://support.hellowalla.com/for-studio-clients?hsLang=en#main-content) - [Using the Walla App](https://support.hellowalla.com/for-studio-clients?hsLang=en#using-the-walla-app) - [Your Walla Login](https://support.hellowalla.com/for-studio-clients?hsLang=en#your-walla-login) - [Using Walla Widgets](https://support.hellowalla.com/for-studio-clients?hsLang=en#using-walla-widgets) - [Staff](https://support.hellowalla.com/staff?hsLang=en) - [Reports](https://support.hellowalla.com/reports?hsLang=en) - [Client Communication](https://support.hellowalla.com/client-communication?hsLang=en) - [Memberships](https://support.hellowalla.com/memberships?hsLang=en) - [Walla Websites](https://support.hellowalla.com/walla-websites?hsLang=en) - [Walla FAQ's](https://support.hellowalla.com/walla-faqs?hsLang=en) - [Walla Customer Service](https://support.hellowalla.com/walla-customer-service?hsLang=en) - [Walla Subscription](https://support.hellowalla.com/walla-subscription?hsLang=en) - [Merchant](https://support.hellowalla.com/merchant?hsLang=en) - [Widgets](https://support.hellowalla.com/widgets?hsLang=en) - [Retention Suite](https://support.hellowalla.com/retention-suite?hsLang=en) [![walla-logo-120px](https://support.hellowalla.com/hs-fs/hubfs/walla-logo-120px.png?width=120&height=35&name=walla-logo-120px.png "walla-logo-120px")](https://www.hellowalla.com/) [mailto:support@hellowalla.com](mailto:support@hellowalla.com) Copyright © 2026, Walla Software