How do I restore a pass after a late cancel?

If your late cancel policy includes the removal of a pass, you can still restore the pass and add the client back in to the class after the late cancel has taken place!

Select Schedule and find the class
Select the class name
Choose the Late Cancel No-Show tab
Select the three dots to the far right of the clients name
Choose Edit Penalty
Check Return the session, fee, or credits used to pay for the class and stop the monetary penalty if applicable
Choose Save
Select the In-Person or Livestream sign-in page
Add the client back to the class

How do I restore a pass after a late cancel? | Walla Support Center