How do I restore a pass after a late cancel? | Walla Support Center

How do I restore a pass after a late cancel?

If your late cancel policy includes the removal of a pass, you can still restore the pass and add the client back in to the class after the late cancel has taken place!

1. Select Schedule and find the class

2. Select the class name

3. Choose the Late Cancel No-Show tab

4. Select the three dots to the far right of the clients name

5. Choose Edit Penalty

6. Check Return the session, fee, or credits used to pay for the class and stop the monetary penalty if applicable

7. Choose Save

8. Select the In-Person or Livestream sign-in page

9. Add the client back to the class

Select Schedule and find the class

Select the class name

Choose the Late Cancel No-Show tab

Select the three dots to the far right of the clients name

Choose Edit Penalty

Check Return the session, fee, or credits used to pay for the class and stop the monetary penalty if applicable

Choose Save

Select the In-Person or Livestream sign-in page

Add the client back to the class