---
title: "How to accommodate \"Suspended Memberships\" post-migration | Walla Support Center"
description: how to accommodate suspended memberships
---

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June 26, 2026

# How to accommodate "Suspended Memberships" post-migration | Walla Support Center

This article provides instructions on how to accommodate suspended memberships after migrating to Walla. Please note that Walla cannot import suspended memberships from your previous software because they are not considered “active” in your previous software. This guide will walk you through the process:

<iframe height="360" src="https://www.loom.com/embed/121bb9090f0744e487b5bce791f84066" style="margin: 10px auto; display: block; clear: both;" width="640" allowfullscreen></iframe>

### Step 1: Before Migration

Gather Information:  
\- Collect the necessary data regarding your client's suspended memberships.  
\- Record the client's billing cycle, freeze period, and determine the amount of days on the membership owed to clients.

### Step 2: Issuing Comp Passes

1\. Determining Suspension Duration:  
\- Calculate the number of days the membership was suspended for each client.  
\- For example: Mary Migration had a monthly unlimited plan billed on the 25th. She suspended her membership for 15 days starting from May 10th.  
​  
2\. Awarding Comp Passes:  
\- In Walla, access the client's account profile.  
\- Navigate to "Actions" and select "Award Comp Passes."  
\- Specify the reason for issuing comp passes as "Suspended plan in previous software."  
\- Issue the appropriate number of comp passes, in this case, 15, assuming the client will take one class per day.  
\- Set the expiration date for these comp passes to align with the new billing date, June 9th.

### Step 3: Selling the New Plan

1\. Waiting for the Appropriate Time:  
\- It is required to wait until the new billing date (June 9th) to sell the new plan.  
\- Selling the plan earlier then the next bill date will immediately bill the client, even if you set for a future billing date.  
\- Set a calendar reminder or follow your saved spreadsheet to ensure timely selling of the plan.

2\. Selling the New Plan:  
\- On the correct date, go to the client's account profile.  
\- Choose the correct plan for this client.  
\- Proceed to sell the plan by adding the credit card details and processing the sale.

### Conclusion

- By issuing comp passes, the unused time on the client's billing cycle is accommodated.
- The new plan is sold on the correct billing cycle, ensuring a seamless transition.
- If you have any questions or concerns during this process, please don't hesitate to contact our support team.

If you have any further questions or need additional assistance, please don't hesitate to reach out to our onboarding team at welcome-team@hellowalla.com.<https://support.hellowalla.com/cdn-cgi/l/email-protection#cabdafa6a9a5a7afe7beafaba78aa2afa6a6a5bdaba6a6abe4a9a5a7>We're here to help you navigate this process successfully!

<https://242669311.hs-sites-na2.com/plan-change-walla-support-center?hsLang=en><https://242669311.hs-sites-na2.com/post-live-migration-tasks-walla-support-center?hsLang=en><https://242669311.hs-sites-na2.com/post-migration-how-to-accommodate-future-start-date-plans-walla-support-center?hsLang=en><https://242669311.hs-sites-na2.com/how-to-accommodate-future-start-date-plans-walla-support-center?hsLang=en><https://242669311.hs-sites-na2.com/post-migration-issue-resolution-walla-support-center?hsLang=en>

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