--- title: Lead Performance Dashboard | Walla Support Center description: lead performance dashboard --- [Skip to content](https://support.hellowalla.com/lead-performance-dashboard-walla-support-center#main-content) English Show submenu for translations ![](https://support.hellowalla.com/hs-fs/hubfs/38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png?width=120&height=35&name=38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Walla Knowledge Base](https://support.hellowalla.com/?hsLang=en) 2. [Reports](https://support.hellowalla.com/reports?hsLang=en) June 12, 2026 # Lead Performance Dashboard | Walla Support Center Lead Performance Dashboard (Going Live for Beta) **Real Talk:** [![](https://support.hellowalla.com/hubfs/Knowledge%20Base%20Import/upload_14360646501567596312-Apr-20-2026-09-09-47-4179-PM.png)](https://downloads.intercomcdn.com/i/o/o84nj0kt/1839499755/be1907a53f90d1d59123204c3644/upload_14360646501567596312?expires=1776721500&signature=1175c77b4f270c7c745ea020a3bf86be7207d42184a849e66f2ee480a07cc2f8&req=dSgkH813lIZaXPMW1HO4zW7d1TC84GxshZ3pJKHRHGFZiIwNTMJuH%2B751Bwu%0ArZkhQaqGMQHYMnXZp84%3D%0A) - "The Real Talk" Performance Score: AI-driven 82% comprehensive performance assessment analyzing lead performance effectiveness - Actionable Insights Engine: Specific recommendations for improving conversion rates, response times, and lead quality **Metrics Cards:** [![](https://support.hellowalla.com/hubfs/Knowledge%20Base%20Import/upload_10239774056935371703-Apr-20-2026-09-09-52-4927-PM.png)](https://downloads.intercomcdn.com/i/o/o84nj0kt/1839499759/13edd03ea2694f53d277ead722f8/upload_10239774056935371703?expires=1776721500&signature=b7ae335c317ae4685e332408e8e4e7caa79ceb36774ba0967340d57debb6feb4&req=dSgkH813lIZaUPMW1HO4zbNQTrx5SHcQGsM6jsNKwwaqDOWlreIQa9duj06T%0AdqQYw9AkI1j5sA1O0V0%3D%0A) Leads Created - Total count of new accounts created where the account received a lead stage tag. If viewing current month, count is always for last month. - Integrates with Goals section: - Green = goal met or exceeded - Red = below goal - Leads to Intro Offer - Percentage of leads who purchased an intro offer package. This represents the first conversion step from lead to paying customer. Leads received within the last 5 days are excluded from the calculation to allow for fair conversion opportunity. - Integrates with Goals section: - Green = goal met or exceeded - Red = below goal - Leads to First Visit - Percentage of leads who have had a first visit ever. Calculated as (16 leads who had first visit / 54 total leads created) x 100 = 30%. Leads received within the last 5 days are excluded from the calculation to allow for fair conversion opportunity. - Integrates with Goals section: - Green = goal met or exceeded - Red = below goal - Avg. Response Time - Measures the amount of time elapsed between when a lead is created and a human contact is recorded in the Lead Tracker. Possible contact includes email, text, phone call, or an in-person interaction note. - Integrates with Goals section: - Green = goal met or exceeded - Red = below goal **Graphs:** [![](https://support.hellowalla.com/hubfs/Knowledge%20Base%20Import/upload_3090658741997158517-Apr-20-2026-09-09-57-6826-PM.png)](https://downloads.intercomcdn.com/i/o/o84nj0kt/1839499765/9ec05d57bdb4ff5519b11b729a1a/upload_3090658741997158517?expires=1776721500&signature=ea5a351a2f06cc75d71475e3b90e15382b670964f7e9e980ada5b5c83f684a81&req=dSgkH813lIZZXPMW1HO4zYd7pmvfSgmVqnJcY2jwnnZDKSfu7AfulbGvozzT%0ANAXUQ8waV6sXsuiZGkA%3D%0A) ***Conversion Funnel*** - New accounts created: - Total new accounts added in the timeframe, potentially some of which never make lead status. Total new accounts added in the timeframe, potentially some of which never make lead status. - Contacted: - Of the new accounts created, this means a human has reached out: non-automated email/text, inbox message, in-person interaction, or a logged phone call. - First Visits: - Of the new accounts created, number who have had a visit at any time. - Plan Purchased: - Of the new accounts created, number who have purchased a plan at any time. - *Note: the timeframe shown is only used to determine the number of new accounts created. Contact, visits, and purchases are counted regardless of date.* *Note: the timeframe shown is only used to determine the number of new accounts created. Contact, visits, and purchases are counted regardless of date.* ***Lead Sources*** - Show all lead source options: [![](https://support.hellowalla.com/hubfs/Knowledge%20Base%20Import/upload_11068819745861473796-Apr-20-2026-09-10-02-5464-PM.png)](https://downloads.intercomcdn.com/i/o/o84nj0kt/1839499770/631ba8b08a61f0517fc5a868e63b/upload_11068819745861473796?expires=1776721500&signature=a0ad33eedf88c9227ae733dd78c8cfb97455dd2e460b4550a791542fb5d3ee87&req=dSgkH813lIZYWfMW1HO4zXU%2BV7vwRYrwVVZepw06NYU2C0AxXmn4cyAgTUay%0AKVFDV8Iid28FfJPKcOg%3D%0A) - [Getting Started with Walla](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#main-content) - [🤝 Onboarding](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#onboarding) - [Migrations](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#migrations) - [Products](https://support.hellowalla.com/products?hsLang=en) - [Branded App](https://support.hellowalla.com/branded-app?hsLang=en) - [Classes](https://support.hellowalla.com/classes?hsLang=en) - [Managing Your Studio](https://support.hellowalla.com/managing-your-studio?hsLang=en) - [Integrations](https://support.hellowalla.com/integrations?hsLang=en) - [Enrollments](https://support.hellowalla.com/enrollments?hsLang=en) - [WallaPredict](https://support.hellowalla.com/wallapredict?hsLang=en) - [Franchise Features](https://support.hellowalla.com/franchise-features?hsLang=en) - [Clients](https://support.hellowalla.com/clients?hsLang=en) - [Sales & Marketing Center](https://support.hellowalla.com/sales-marketing-center?hsLang=en#main-content) - [Sales Pipeline](https://support.hellowalla.com/sales-marketing-center?hsLang=en#sales-pipeline) - [Conditions](https://support.hellowalla.com/sales-marketing-center?hsLang=en#conditions) - [Builds](https://support.hellowalla.com/sales-marketing-center?hsLang=en#builds) - [Google and Meta Integration](https://support.hellowalla.com/sales-marketing-center?hsLang=en#google-and-meta-integration) - [Journeys and Audiences](https://support.hellowalla.com/sales-marketing-center?hsLang=en#journeys-and-audiences) - [Virtual](https://support.hellowalla.com/virtual?hsLang=en) - [Payments](https://support.hellowalla.com/payments?hsLang=en#main-content) - [💰 Payments](https://support.hellowalla.com/payments?hsLang=en#payments) - [Walla App](https://support.hellowalla.com/walla-app?hsLang=en) - [Packs & Plans](https://support.hellowalla.com/packs-plans?hsLang=en) - [Appointments](https://support.hellowalla.com/appointments?hsLang=en) - [For Studio Clients](https://support.hellowalla.com/for-studio-clients?hsLang=en#main-content) - [Using the Walla App](https://support.hellowalla.com/for-studio-clients?hsLang=en#using-the-walla-app) - [Your Walla Login](https://support.hellowalla.com/for-studio-clients?hsLang=en#your-walla-login) - [Using Walla Widgets](https://support.hellowalla.com/for-studio-clients?hsLang=en#using-walla-widgets) - [Staff](https://support.hellowalla.com/staff?hsLang=en) - [Reports](https://support.hellowalla.com/reports?hsLang=en) - [Client Communication](https://support.hellowalla.com/client-communication?hsLang=en) - [Memberships](https://support.hellowalla.com/memberships?hsLang=en) - [Walla Websites](https://support.hellowalla.com/walla-websites?hsLang=en) - [Walla FAQ's](https://support.hellowalla.com/walla-faqs?hsLang=en) - [Walla Customer Service](https://support.hellowalla.com/walla-customer-service?hsLang=en) - [Walla Subscription](https://support.hellowalla.com/walla-subscription?hsLang=en) - [Merchant](https://support.hellowalla.com/merchant?hsLang=en) - [Widgets](https://support.hellowalla.com/widgets?hsLang=en) - [Retention Suite](https://support.hellowalla.com/retention-suite?hsLang=en) [![walla-logo-120px](https://support.hellowalla.com/hs-fs/hubfs/walla-logo-120px.png?width=120&height=35&name=walla-logo-120px.png "walla-logo-120px")](https://www.hellowalla.com/) [mailto:support@hellowalla.com](mailto:support@hellowalla.com) Copyright © 2026, Walla Software