You can set your enrollment cancellation policy for both members and non-members to control how cancellations are handled when clients are removed from an enrollment.
👥 Who Can Cancel Enrollments
Only staff can cancel a client’s enrollment.
Clients cannot cancel themselves — either through the Walla App or the website widget.
All enrollment cancellations must be processed by a staff member.
💵 Enrollment Cancellation Fees
When a client is removed from an enrollment, staff have the option to charge or waive an enrollment cancellation fee.
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You can set a default enrollment cancellation fee under your Business Settings.
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The fee is triggered when you remove a client either:
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Directly from the Enrollment Roster, or
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From the client’s profile under their enrollment details.
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Before finalizing the cancellation, staff can change or remove the fee entirely.
If you choose to charge the fee and the client does not have a credit card on file, the fee will automatically be charged against the client's account balance.
📍 Enrollment Cancellation Settings by Location
Enrollment policy settings can be edited at both the global level and the individual studio (location) level.
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If you make changes at the location level, those settings will override your global enrollment cancellation settings for that specific location.
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This allows you to customize enrollment policies based on the needs of each studio.
⚙️ How to Set or Update Your Enrollment Cancellation Policy
To manage your cancellation policy:
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Go to Business Settings.
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Select Manage under Classes/Enrollments → Waitlist & Cancellation.
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Set your Enrollment Cancellation Fee settings.
⚡ Important:
Clients cannot manage their own enrollment cancellations.
All enrollment removals must be handled manually by staff.