--- title: Managing Enrollment Cancellation Policies | Walla Support Center description: managing enrollment cancellation policies --- [Skip to content](https://support.hellowalla.com/managing-enrollment-cancellation-policies-walla-support-center#main-content) English Show submenu for translations ![](https://support.hellowalla.com/hs-fs/hubfs/38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png?width=120&height=35&name=38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Walla Knowledge Base](https://support.hellowalla.com/?hsLang=en) 2. [Enrollments](https://support.hellowalla.com/enrollments?hsLang=en) June 10, 2026 # Managing Enrollment Cancellation Policies | Walla Support Center You can set your enrollment cancellation policy for both **members** and **non-members** to control how cancellations are handled when clients are removed from an enrollment. ### 👥 Who Can Cancel Enrollments Only **staff** can cancel a client’s enrollment. Clients **cannot** cancel themselves — either through the **Walla App** or the **website widget**. All enrollment cancellations must be processed by a staff member. [![](https://support.hellowalla.com/hubfs/Knowledge%20Base%20Import/upload_9018298808151684981-2.png)](https://downloads.intercomcdn.com/i/o/o84nj0kt/1497241677/d415cb8fb1ac6f0588238c29ea83/upload_9018298808151684981?expires=1776721500&signature=b32db18baf739a8f2b3cf1e7d62c77c937dbe1ae97938388aa51d9cfe9ca74e2&req=dSQuEct6nIdYXvMW1HO4zdEDjd8teaVgU1ZkpsNyMtOUhaBaurAdDuaZ8v%2FY%0Ag8rWdlA3QhlX2cMAEOA%3D%0A) ### 💵 Enrollment Cancellation Fees When a client is removed from an enrollment, staff have the option to **charge or waive an enrollment cancellation fee**. - You can set a default **enrollment cancellation fee** under your **Business Settings**. - The fee is triggered when you remove a client either: - Directly from the **Enrollment Roster**, or - From the client’s **profile** under their enrollment details. - Before finalizing the cancellation, staff can **change** or **remove** the fee entirely. If you choose to charge the fee and the client **does not have a credit card on file**, the fee will automatically be charged against the client's **account balance**. ### 📍 Enrollment Cancellation Settings by Location Enrollment policy settings can be edited at both the **global level** and the **individual studio (location) level**. - If you make changes at the **location level**, those settings will **override** your global enrollment cancellation settings for that specific location. - This allows you to customize enrollment policies based on the needs of each studio. ### ⚙️ How to Set or Update Your Enrollment Cancellation Policy To manage your cancellation policy: 1. Go to **Business Settings**. 2. Select **Manage** under **Classes/Enrollments → Waitlist & Cancellation**. 3. Set your **Enrollment Cancellation Fee** settings. ⚡ **Important:** Clients cannot manage their own enrollment cancellations. 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