Password Reset Instructions for Staff | Walla Support Center

There are two ways a password reset can be sent to staff. A password reset email can be set to a staff member directly from the staff member's tile within Walla. Or, a staff member can trigger a password reset email by selecting Forgot password? via your studio's manage.hellowalla.com page.

Staff members do not log in via the widgets nor the Walla client app, and therefore a password reset for their staff login cannot be triggered via widgets. There is not a way to set a password for a staff member. The password reset email is the only way to set up or change a staff member's password. See the instruction sets below for both methods of issuing resets:

Send a Password Reset Email to A Staff Member

1. From the main navigation menu select Staff

2. On the top right corner of the staff member's tile choose the three dots

3. From the menu, select Reset Password

4. Have your staff member check their inbox for a password reset email and reset their password

Reset Your Password via manage.hellowalla.com

1. Via the page you use to login as a staff member, select I Forgot My Password

2. Enter your email on the Forgot Password? page

3. Select Reset Password

4. Check your email and reset your password using the link within the email