--- title: Password Reset Instructions for Staff | Walla Support Center description: password reset instructions for staff --- [Skip to content](https://support.hellowalla.com/password-reset-instructions-for-staff-walla-support-center#main-content) English Show submenu for translations ![](https://support.hellowalla.com/hs-fs/hubfs/38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png?width=120&height=35&name=38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Walla Knowledge Base](https://support.hellowalla.com/?hsLang=en) 2. [Staff](https://support.hellowalla.com/staff?hsLang=en) June 26, 2026 # Password Reset Instructions for Staff | Walla Support Center There are two ways a password reset can be sent to staff. A password reset email can be set to a staff member directly from the staff member's tile within Walla. Or, a staff member can trigger a password reset email by selecting **Forgot password?** via your studio's manage.hellowalla.com page. Staff members do not log in via the widgets nor the Walla client app, and therefore a password reset for their staff login cannot be triggered via widgets. There is not a way to set a password for a staff member. The password reset email is the only way to set up or change a staff member's password. See the instruction sets below for both methods of issuing resets: ### **Send a Password Reset Email to A Staff Member** 1. From the main navigation menu select **Staff** 2. On the top right corner of the staff member's tile choose the **three dots** 3. From the menu, select **Reset Password** 4. Have your staff member check their inbox for a password reset email and reset their password ### **Reset Your Password via manage.hellowalla.com** 1. Via the page you use to login as a staff member, select **I Forgot My Password** 2. Enter your email on the **Forgot Password? page** 3. Select **Reset Password** 4. 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