--- title: Payroll | Walla Support Center description: payroll --- [Skip to content](https://support.hellowalla.com/payroll-walla-support-center#main-content) English Show submenu for translations ![](https://support.hellowalla.com/hs-fs/hubfs/38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png?width=120&height=35&name=38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Walla Knowledge Base](https://support.hellowalla.com/?hsLang=en) 2. [Staff](https://support.hellowalla.com/staff?hsLang=en) October 14, 2026 # Payroll | Walla Support Center This comprehensive guide walks you through Walla's payroll report features, covering everything from accessing employee pay stubs to understanding payroll summaries, managing time clock entries, handling class payments, overseeing enrollments and appointments, and tracking commissions. Employee paystubs within Walla can be accessed in three different areas: - **Business Settings**: Navigate to the business settings to access all staff members' paystubs. - **Staff Section**: Under the main navigation menu, you'll find a staff section where all staff members' paystubs are available. - **Individual Profiles**: Access individual employee paystubs directly from the respective staff member's profile. --- **Access Paystub** Staff can access their own pay stubs directly under their profile. To access a staff member’s pay stub: 1. From the main navigation menu select **Staff** 2. Choose a **staff member** 3. Select the **Pay Stubs** tab ​ ​![](https://downloads.intercomcdn.com/i/o/1080418747/24ffe648327ad2f77445d92c/Screenshot+2024-06-12+at+11_52_36%E2%80%AFPM.png?expires=1784203200&signature=5770f6b9db8b5f5c6f5f8e6e2b430c90effbcfd6e96c382ff2d0492b58f0d4c9&req=dSAvFs1%2FlYZbXvMW3nq%2BgU8ra1w%2BWdhEzgj87J%2BB6qlv2v4NsYV7GZrg0MSW%0A2NqDo9A%2F1X6o%2Bxz%2BjVX2gBoy3bg%3D%0A)   --- **Access Payroll** To access the payroll master from the main navigation menu: 1. From the main navigation menu select **Staff Center** 2. Select **Payroll** To access the payroll master from Business Settings: 1. Select your **profile icon** on the top right 2. Select **Payroll** ![](https://downloads.intercomcdn.com/i/o/1080415945/992d443a840de92564cb82fa/Screenshot+2024-06-12+at+11_50_25%E2%80%AFPM.png?expires=1784203200&signature=0d952f20d37ce2b4f7d221888ff91fb6aff9f1f1da02ab419b62fb0dbb720923&req=dSAvFs1%2FmIhbXPMW3nq%2BgWSJypOIErw9K5xKj2wMpreKX2a9tcs7vgSkNejn%0AjhL1i5uL1fg1omRPBCUa5vnRDls%3D%0A) --- **Payroll Summary Tile** **Total Gross:** Sum of Time Clock/Salary, Classes, Enrollments, Appointments, and Commission pay for the selected period. **Time Clock/Salary:** Totals all time clock/ salary pay for the selected period. **Classes:** Totals all class pay for the selected period. **Enrollments:** Totals all enrollment pay for the selected period. **Appointments:** Totals all appointment pay for the selected period. **Commission:** Totals all commission pay for the selected period. ![](https://downloads.intercomcdn.com/i/o/1080405693/f75f28e9468403732f55e151/Screenshot+2024-06-12+at+10_21_10%E2%80%AFPM.png?expires=1784203200&signature=6ec72f896c2bc2d9947b5c7e9b71c20cee3b656c8626c067550bb3d1729540d6&req=dSAvFs1%2BmIdWWvMW3nq%2Bgea1Gq0ltVGX4d4NslZAqPazK3tTQS6fe7PU0l0q%0AN9Ot7kDLdlgho2va27kvaTNDUKg%3D%0A) --- **Time Clock or Salary Hours** Time clock or salary hours are calculated based on the time clock hours. Time clock detail for each staff member can be found under the staff member’s profile on the Time Clock tab. Time Clock clock in rates are created under the staff members profile, located under the **Sensitive Info Tab** in a section called Roles and Compensation. ![](https://downloads.intercomcdn.com/i/o/1080424537/6894ccfe5d20941e3b7a918c/Screenshot+2024-06-13+at+12_00_20%E2%80%AFAM.png?expires=1784203200&signature=f54e39e7bb5d3b11da7fb99d8646e28561adb644ad12024aa23dd41a4b87512f&req=dSAvFs18mYRcXvMW3nq%2BgaBhoX0SsciJ2FZ1tuVkCvpup425jXugfNgwYkaD%0AEyqmCDYCBTVgW9easu1KCfFwCLM%3D%0A) Click "edit" to edit the entryand to view staff clock in and clock out notes. Once notes are entered they can not be edited. Click "delete" to delete a time clock entry. Deleted time clock entries cannot be restored.  --- **Time Clock Payroll Terms** | **Date** | Date of clock in | | --- | --- | | **Clock In** | Clock in time | | **Clock Out** | Clock out time | | **Role** | Time clock role selected | | **Rate** | Rate assigned to time clock | | **Hours** | Total time clocked in | | **Total** | Rate x Hours | --- **Class Payroll Terms** | **Date** | Date the class took place | | --- | --- | | **Time** | Time of class | | **Class** | Class name (Clickable and links out to class instance) | | **INCL (Inclusive)** | Accounts for clients who are counted towards headcount regardless if a pay rate has bonus pay | | **EXCL (Exclusive):** | This column accounts for clients who are not counted towards headcount regardless if a pay rate has bonus pay. | | **Flat:** | Total flat rate paid if flat rate is chosen | | **Rate** | Pay rate | | **Hours** | Total hours | | **Bonus** | If the service has a per head or flat fee for reaching goal bonus | | **Total** | Sum of Flat + Rate + Bonus | --- **Class Pay Bonus on Payroll** If a staff member has received any bonus amount within their pay class, the figure will be displayed. For any non-zero bonus, the amount will be clickable on a per-head or per-goal basis. However, if the bonus amount is $0.00, it won't be clickable and won't generate a 'Class Bonus Detail' pop-up. ![](https://downloads.intercomcdn.com/i/o/1080443700/0a7cc6b45ab1cc1a1fc90c9b/Screenshot+2024-06-13+at+12_23_41%E2%80%AFAM.png?expires=1784203200&signature=1d68d1b3d923230f28d5d8998ea6cedc56f1259b12d9613dbb6ae667dc3691b2&req=dSAvFs16noZfWfMW3nq%2BgciSpsOdhu%2BGng97UyJ0EVDG6xp4iCDhuW274SPW%0AN89vlJzpJXFL6pf2KcXwLiU%2Bjmo%3D%0A) Clicking on the bonus amount when the pay has a bonus will generate a 'Class Bonus Detail' pop-up, providing a breakdown of the bonus settings for pay rates with either a bonus that is a per head bonus or a flat fee for reaching goal.   ![](https://downloads.intercomcdn.com/i/o/1080443838/60c4ccc8dfcedcb68a421b02/Screenshot+2024-06-12+at+11_40_36%E2%80%AFPM.png?expires=1784203200&signature=e1ac253b3ec80b17c5a5453438275728e736d8ef201fffbd0e4387bfcaf53d16&req=dSAvFs16nolcUfMW3nq%2BgT%2B9Ss0wHA28cMsKKUmbqLBKpadCY9y3kc7xNedQ%0Abv8vlmztyptMN0lpB%2BWTPZDNGRI%3D%0A) To see the pop-up detail, pop on over to **Payroll** and find a class where an instructor is paid a bonus. The bonus will be teal and clickable. Select the teal text, view the **pop-up.** --- **Important things to know about enrollments and payroll** - **Enrollment pay always appears as one payment at the start of the enrollment** even if the enrollment has a payment plan options or multiple sessions. **Enrollment Payroll Terms** --- | **Start Date** | First date of the enrollment | | --- | --- | | **End Date** | Last date of the enrollment | | **Clients** | Total clients enrolled | | **Revenue** | Total paid prior to taxes and after stripe fees? | | **Base Rate** | Indicates the staff members pay rate scale used for the enrollment. | | **Base Pay** | The actual base pay amount paid to the staff member | | **Bonus** | The actual bonus pay amount paid to the staff member | | **Total** | Sum of Base Rate + Bonus Pay | | **Indicator Tags** | Multi-day (highlighted in orange) to denote a multi-day enrollment | --- **Enrollment Pay Bonus Pop-up** If the staff member has received any bonus amount within enrollment pay, the amount will be clickable. If a staff member has received any bonus amount within their enrollment, the figure will be displayed. For any non-zero bonus, the amount will be clickable on a per-head or per-goal basis. However, if the bonus amount is $0.00, it won't be clickable and won't generate an 'Enrollment Bonus Detail' pop-up. ![](https://downloads.intercomcdn.com/i/o/1080449637/e7261a7ff8f09c73657f802a/Screenshot+2024-06-13+at+12_29_44%E2%80%AFAM.png?expires=1784203200&signature=ee3aa7dc7974415a86755c60634342eb0f62956cafe9760b71ea0104f3039601&req=dSAvFs16lIdcXvMW3nq%2BgTH5OyPAfjxmiWXRYXy0VddrHcg0pBDQTx%2FuAbw%2B%0ARq9zbJXXfZGv61AJgFOGbcETfC4%3D%0A) Clicking on the bonus amount when the pay has a bonus will generate an 'Enrollment Bonus Detail' pop-up, providing a breakdown of the bonus settings for pay rates with either a bonus that is a per-head bonus or a flat fee for reaching the goal. --- **Important things to know about appointments on payroll** - **Unsettled appointments** will **appear** on payroll. - **Refunding** an appointmentfrom the **does not remove the appointment** pay from payroll. The appointment must be canceled in order for it to be removed from payroll. - **Late canceled** and **early canceled** appointments **do not count** towards payroll. --- **Appointment Payroll Terms** | **Date** | Date appointment took place | | --- | --- | | **Time** | Time of appointment | | **Appointment** | Appointment type | | **Revenue** | Total amount paid by client | | **Fees** | Late Cancel/ No Show fees. These fees are not a part of what is paid to staff but are included for informational purposes | | **Rate** | Pay Rate | | **Pay** | Total paid to staff | | **Tip** | Total amount tipped | | **Total** | Pay + Tip | --- **Appointment Percentage Pay** Staff will receive a percentage of the business's revenue, but this percentage is calculated based only on the base revenue, excluding tips, taxes, and specific fees related to no-shows or late cancellation --- **Commission** Commission is manually added by a staff member directly to payroll. Commission can not be automatically calculated based on a product or service. ​ To add commission to a staff member’s payroll follow these steps: 1. From the main navigation menu select **Staff** 2. Choose **Payroll** 3. From Payroll, select the **Commission** section underneath a staff member 4. Choose the teal **Add Commission** option 5. Enter the **Commission Type** as either Retail or Service 6. Enter the **Amount** and the date commission was earned 7. **Save** To remove the entered commission select the “x” next to the commission on payroll, and choose Yes, delete. To edit the entered commission select the teal edit pencil next to the commission. --- **Payroll CSV Exports** The current CSV Export does not align with the columns in the in-product payroll. The in-product columns will be synchronized with the export in an upcoming update. It is important to highlight that the columns and data in each specific CSV export vary. The Employee CSV Export, Contractor CSV Export, and All Staff CSV Export each have different information. In the CSV export class and enrollments are grouped together under the classes column. --- ### **Contractors CSV Export** - **Contractor Type** - **First Name:** Contractor's first name - **Last Name:** Contractor's last name - **SSN (Social Security Number):** Contractor's SSN - **Business Name**: Intentionally left bank for business to edit - **EIN (Employer Identification Number):** Intentionally left blank for business to edit - **Memo:** Intentionally left blank for business to edit - **Hours Worked:** - **Wage:** - **Reimbursement:** Intentionally left blank for business to edit - **Bonus:** - **Fee:** Late Cancelation and No Show fees. These fees are not a part of what is paid to staff but are included for informational purposes. --- ### **Employee CSV Export** - **Last Name**: Employee's last name - **First Name:** Employee's first name - **SSN:** Employee's SSN - **Title:** Employees job title - **Regular Hours:** - **Bonus:** - **Commission:** Commission entered under payroll - **Paycheck Tips:** Intentionally left blank for business to edit - **Cash Tips:** Intentionally left blank for business to edit - **Correction Payment:** Intentionally left blank for business to edit - **Reimbursement:** Intentionally left blank for business to edit - **Personal Note:** Intentionally left blank for business to edit - **Class Pay:** - **Fee:** Late Cancelation and No Show fees. These fees are not a part of what is paid to staff but are included for informational purposes. --- ### **All Staff CSV Export** - **Name:** Staff first and last name - **Type:** Contractor or employee - **Date:** Service date - **Time:** Service time - **Class:** Class or Enrollment name - **Location:** Intentionally left blank for business to edit - **Clients Do Count:** Clients who count towards headcount bonus totals based off of Payroll settings - **Clients Don't Count:** Clients who do not count towards headcount bonus totals based off of Payroll settings - **Base Pay:** Base pay under payroll - **Bonus:** - **Tip:** Intentionally left blank for business to edit - **Total Standard Pay:** - **Clock In Time:** Time of clock in - **Clock Out Time:** Time of clock out - **Total Hours:** Total hours clocked in - **Commission Type:** - **Total:** - **Fee:** Late Cancelation and No Show fees. 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