--- title: Plan Cancelation Report | Walla Support Center description: plan cancelation report --- [Skip to content](https://support.hellowalla.com/plan-cancelation-report-walla-support-center#main-content) English Show submenu for translations ![](https://support.hellowalla.com/hs-fs/hubfs/38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png?width=120&height=35&name=38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Walla Knowledge Base](https://support.hellowalla.com/?hsLang=en) 2. [Reports](https://support.hellowalla.com/reports?hsLang=en) June 18, 2026 # Plan Cancelation Report | Walla Support Center This report will help you better understand why members leave and improve your chances of keeping them around longer ### Report Overview The Plan Cancellations report helps you track and analyze membership cancellations at your studio. This tool allows you to identify trends, understand why members leave, and develop strategies to improve retention. To access the Plan Cancellation Report follow these steps: 1. From the main navigation menu select **Reports** 2. Choose **Plans** 3. Select **Plan Cancellations** [![](https://support.hellowalla.com/hubfs/Knowledge%20Base%20Import/Screenshot+2025-03-04+at+9_44_43%E2%80%AFPM-2.png)](https://downloads.intercomcdn.com/i/o/o84nj0kt/1407436763/c25a382e8d68fa537bbc4b962714/Screenshot+2025-03-04+at+9_44_43%E2%80%AFPM.png?expires=1776720600&signature=234b05c7148e139ec14f92c70ceb31d308c4ee5f0cb487e5c8fcf6177ba00f64&req=dSQnEc19m4ZZWvMW1HO4zZn2V%2Bbdi1f3%2BglMTKgsJFq1fDVHV4K4r3EXS5%2Fu%0ArjZKBgojBDS6ng3kuHs%3D%0A) *Hover over the graph on the report to see a breakdown of the cancellation types for that month. This can help you identify any patterns or trends in your cancellations.* ### Filters **Date Range:** Default is the last two months and two upcoming months, Monthly selection. **Location** **Reason** Fixable Reasons - Bad experience - Schedule conflicts - Class fit issues - Financial concerns - Other issues Non-Fixable Reasons - Injury - Maternity/paternity leave - Membership changes - Relocation - Vacation ### Plan Changes Plan Changes are not included in this report because they are considered to be Upgrades and Downgrades, they are not considered cancellations. The Membership changes Non-Fixable Reason is manually selected ### Report Data Report includes intro offers, class plans, appointment plans, and credit bundles. ### **Fixable Reasons** These are cancellation reasons that you potentially have control over and could address through changes or improvements. ### Non-Fixable Reasons These are circumstances beyond your studio's control, typically involving personal life changes. ### Message Clients To message clients from a report,select one or more clients on the report and click on the "Message" button. This will open a new message window where you can compose your message and send it directly to the selected clients. This feature is especially useful for following up with clients who have recently cancelled their membership. By reaching out to them directly, you can gather feedback and potentially retain them as clients. **Editing Cancelation Reasons** Once you put in a reason for cancellation, it's set in stone - you can't edit or change it later. ### Client Profile Notes Your best friend here is the client profile notes system. Use it to write down everything about your follow-up efforts - when you contacted them, what they said, and any special circumstances. There is not a way to track follow ups on this report. 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