--- title: Plan Start and Expiration Date Booking Rules | Walla Support Center description: plan start and expiration date booking rules --- [Skip to content](https://support.hellowalla.com/plan-start-and-expiration-date-booking-rules-walla-support-center#main-content) English Show submenu for translations ![](https://support.hellowalla.com/hs-fs/hubfs/38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png?width=120&height=35&name=38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Walla Knowledge Base](https://support.hellowalla.com/?hsLang=en) 2. [Classes](https://support.hellowalla.com/classes?hsLang=en) October 27, 2026 # Plan Start and Expiration Date Booking Rules | Walla Support Center When clients purchase a plan, the plan's start date, expiration date, and first payment due date dictates when and how the plan can be used to book classes. This article explains the key scenarios and booking rules to be aware of. ### Plan Start Date Scenarios ### Scenario 1: Plan Starts Immediately - **Plan Starts On:** Immediately on checkout, unless an alternate future date is selected - **First Payment Due:** Immediately upon checkout If a client selects a future start date, the first booked class will activate the plan on that date. Once activated: - Staff can book the client into classes before the plan start date, but the start and expiration dates won't automatically adjust. Staff can manually edit the start date if needed. - Clients can't book classes before the plan start date themselves. With a future start date, both staff and clients can book classes between the plan start and expiration dates. Since the plan is pre-paid, staff have more flexibility to make changes. ☝️ **Important:** If the client hasn’t started the plan by day X, it starts automatically on day X. The plan won’t expire unused. ### Scenario 2: Plan Starts on Selected Date - **Plan Starts On:** Immediately on checkout, unless an alternate future date is selected - **First Payment Due:** On plan start date In this case: - Staff can't book clients until the plan begins and payment is collected. - Staff can edit the start date to an earlier date if needed, but no sooner than the next day. - Clients can't book classes or be charged until the plan begins. The plan is not pre-paid, so staff have less flexibility to prevent unpaid visits. ### Scenario 3: Plan Starts on First Visit - **Plan Starts On:** Date of first visit, but no later than X days from checkout date - **First Payment Due:** Immediately upon checkout The first class or appointment booked activates the plan, and the plan starts on the date of that class or appointment. Once activated: - Staff can book classes before the plan start date, but the start and expiration dates won't automatically adjust. Staff can manually change the expiration or next payment dates if needed. - Clients can't book classes before the plan start date. Staff and clients can book classes between the activated start and expiration dates. The plan is pre-paid, so staff have more control to adjust as needed. ### Other Booking Rules ### Failed Payments If a client's payment fails, their plan cannot be used to book classes until the payment method is updated. The plan will be grayed out with an error message. Clients can update their payment method in the widget, or staff can add a new card to process the payment. For additional resources on failed payments: [Failed Plan Payment Retry Cadence](https://support.hellowalla.com/failed-plan-payment-retry-cadence-walla-support-center?hsLang=en) ### Pre-Activated Plans If a plan set to start on first visit has already been activated for a future date, clients cannot book classes before that date. Staff can override this but would need to manually adjust expiration and payment dates. ### Plans Starting on First Payment For plans that start on first payment, the start date is locked in once the first visit is booked, even if canceled. Clients cannot book classes before that date. If a future date is chosen, the plan remains pending until then. ### Intro Offers One-time intro offers are the exception. If a client has already booked a class with an intro offer, they can book an earlier class themselves, and the offer's start and expiration dates will shift earlier to match. No cancellation is needed. The only exception is if the client has an existing booking that would fall after the new, earlier expiration date. 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