--- title: Refund Rules for Drop-in Bookings Comparison | Walla Support Center description: refund rules for drop in bookings comparison --- [Skip to content](https://support.hellowalla.com/refund-rules-for-drop-in-bookings-comparison-walla-support-center#main-content) English Show submenu for translations ![](https://support.hellowalla.com/hs-fs/hubfs/38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png?width=120&height=35&name=38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Walla Knowledge Base](https://support.hellowalla.com/?hsLang=en) 2. [Classes](https://support.hellowalla.com/classes?hsLang=en) May 27, 2026 # Refund Rules for Drop-in Bookings Comparison | Walla Support Center ### This chart explains what happens when your Class Cancelation / No-Show Policy is set to the client loses the session, fee, or credits used to pay for a class and books using a drop-in. The important thing to note is that the refund method entered under your Class Cancelation Refund Policy only applies to cancelations. | Scenario | By client | By staff | | --- | --- | --- | | Late cancel | Returned to payment method selected under Class Cancellation Refund Policy | Returned to payment method selected under Class Cancellation Refund Policy | | Early cancel | Returned to payment method selected under Class Cancellation Refund Policy | Returned to payment method selected under Class Cancellation Refund Policy | | Waitlist late cancel | Returned to original payment method | Returned to original payment method | | Waitlist early cancel | Returned to original payment method | Returned to original payment method | | No-show | Returned to payment method selected under Class Cancellation Refund Policy | Returned to payment method selected under Class Cancellation Refund Policy | | Class canceled by staff | N/A | Returned to original payment method | ### **What happens when your setting is set to the client loses the session, fee, or credits used to pay for a class and a staff member chooses to return the session, fee, or credits used to pay for the class, the card used to purchase the drop-in will be refunded?** When a no-show penalty is stopped by staff, the drop-in is returned to the payment method selected under Class Cancelation Refund Policy. When a late cancel penalty is stopped by staff the drop-in is returned to the original payment method. ### **What happens when a client does not make it into class from the waitlist?** When the system automatically removed the client from the waitlist their drop-in is returned to the original payment method. **Where can I find the settings referred to in this article?** 1. Select **Business Settings** 2. Choose the **Classes / Enrollments Waitlist & Cancelation** tile #### What refund rules are followed when a drop-in booking is removed from the waitlist? When a waitlist booking is made with a drop-in and the client is not added to the class or if a staff member removes the client from the waitlist and does not add the client to the class, **the system will refund the client back to the client's original payment method.** ​ If a client purchased the drop-in with a credit card, then the card used to purchase the drop-in will be refunded. The setting chosen under Class Cancelation Refund Policy does not apply to waitlist bookings and currently there is not a setting that regulates how a client is refunded when they are removed from the waitlist. ​ - [Getting Started with Walla](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#main-content) - [🤝 Onboarding](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#onboarding) - [Migrations](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#migrations) - [Products](https://support.hellowalla.com/products?hsLang=en) - [Branded App](https://support.hellowalla.com/branded-app?hsLang=en) - [Classes](https://support.hellowalla.com/classes?hsLang=en) - [Managing Your Studio](https://support.hellowalla.com/managing-your-studio?hsLang=en) - [Integrations](https://support.hellowalla.com/integrations?hsLang=en) - [Enrollments](https://support.hellowalla.com/enrollments?hsLang=en) - [WallaPredict](https://support.hellowalla.com/wallapredict?hsLang=en) - [Franchise Features](https://support.hellowalla.com/franchise-features?hsLang=en) - [Clients](https://support.hellowalla.com/clients?hsLang=en) - [Sales & Marketing Center](https://support.hellowalla.com/sales-marketing-center?hsLang=en#main-content) - [Sales Pipeline](https://support.hellowalla.com/sales-marketing-center?hsLang=en#sales-pipeline) - [Conditions](https://support.hellowalla.com/sales-marketing-center?hsLang=en#conditions) - [Builds](https://support.hellowalla.com/sales-marketing-center?hsLang=en#builds) - [Google and Meta Integration](https://support.hellowalla.com/sales-marketing-center?hsLang=en#google-and-meta-integration) - [Journeys and Audiences](https://support.hellowalla.com/sales-marketing-center?hsLang=en#journeys-and-audiences) - [Virtual](https://support.hellowalla.com/virtual?hsLang=en) - [Payments](https://support.hellowalla.com/payments?hsLang=en#main-content) - [💰 Payments](https://support.hellowalla.com/payments?hsLang=en#payments) - [Walla App](https://support.hellowalla.com/walla-app?hsLang=en) - [Packs & Plans](https://support.hellowalla.com/packs-plans?hsLang=en) - [Appointments](https://support.hellowalla.com/appointments?hsLang=en) - [For Studio Clients](https://support.hellowalla.com/for-studio-clients?hsLang=en#main-content) - [Using the Walla App](https://support.hellowalla.com/for-studio-clients?hsLang=en#using-the-walla-app) - [Your Walla Login](https://support.hellowalla.com/for-studio-clients?hsLang=en#your-walla-login) - [Using Walla Widgets](https://support.hellowalla.com/for-studio-clients?hsLang=en#using-walla-widgets) - [Staff](https://support.hellowalla.com/staff?hsLang=en) - [Reports](https://support.hellowalla.com/reports?hsLang=en) - [Client Communication](https://support.hellowalla.com/client-communication?hsLang=en) - [Memberships](https://support.hellowalla.com/memberships?hsLang=en) - [Walla Websites](https://support.hellowalla.com/walla-websites?hsLang=en) - [Walla FAQ's](https://support.hellowalla.com/walla-faqs?hsLang=en) - [Walla Customer Service](https://support.hellowalla.com/walla-customer-service?hsLang=en) - [Walla Subscription](https://support.hellowalla.com/walla-subscription?hsLang=en) - [Merchant](https://support.hellowalla.com/merchant?hsLang=en) - [Widgets](https://support.hellowalla.com/widgets?hsLang=en) - [Retention Suite](https://support.hellowalla.com/retention-suite?hsLang=en) [![walla-logo-120px](https://support.hellowalla.com/hs-fs/hubfs/walla-logo-120px.png?width=120&height=35&name=walla-logo-120px.png "walla-logo-120px")](https://www.hellowalla.com/) [mailto:support@hellowalla.com](mailto:support@hellowalla.com) Copyright © 2026, Walla Software