Remove a Client from an Enrollment | Walla Support Center

Remove a Client from an Enrollment

Remove a Client from an Enrollment from the Enrollment Roster

Only Staff can cancel a client's enrollment booking. Cancelling an enrollment booking can be completed from the Enrollment Roster or from the client's profile.

The enrollment roster applies to the entire enrollment. For multi-day enrollments, clients cannot be removed from individual days. Cancelling their enrollment will remove them from all days.

To cancel a client's enrollment booking from the Enrollment Roster follow the below steps:

1. From the main navigation menu select Enrollment Schedule

2. Select View Roster

3. Select the three dots to the far right of the enrollment booking

4. Choose Remove Client

5. Complete the fields on the pop-up. Here you can decide if the client is refunded for their enrollment and/or if they incur a fee for canceling.

From the main navigation menu select Enrollment Schedule

Select View Roster

Select the three dots to the far right of the enrollment booking

Choose Remove Client

Complete the fields on the pop-up. Here you can decide if the client is refunded for their enrollment and/or if they incur a fee for canceling.

Complete the cancelation by selecting Remove Client
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Remove a Client from an Enrollment from the Client Profile

To cancel a client's enrollment booking from the client profile follow the below steps:

1. Navigate to the Overview Tab of the client's profile

2. Scroll down to the Active Enrollments section

3. Select the three dots on the top right of the enrollment tile

4. Choose Remove

5. Complete the fields on the pop-up. Here you can decide if the client is refunded for their enrollment and/or if they incur a fee for canceling.

6. Complete the cancelation by selecting Remove Client

Navigate to the Overview Tab of the client's profile

Scroll down to the Active Enrollments section

Select the three dots on the top right of the enrollment tile

Choose Remove

Complete the fields on the pop-up. Here you can decide if the client is refunded for their enrollment and/or if they incur a fee for canceling.

Complete the cancelation by selecting Remove Client