Remove a Client from an Enrollment from the Enrollment Roster
Only Staff can cancel a client's enrollment booking. Cancelling an enrollment booking can be completed from the Enrollment Roster or from the client's profile.
The enrollment roster applies to the entire enrollment. For multi-day enrollments, clients cannot be removed from individual days. Cancelling their enrollment will remove them from all days.
To cancel a client's enrollment booking from the Enrollment Roster follow the below steps:
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From the main navigation menu select Enrollment Schedule
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Select View Roster
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Select the three dots to the far right of the enrollment booking
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Choose Remove Client
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Complete the fields on the pop-up. Here you can decide if the client is refunded for their enrollment and/or if they incur a fee for canceling.
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Complete the cancelation by selecting Remove Client
Remove a Client from an Enrollment from the Client Profile
To cancel a client's enrollment booking from the client profile follow the below steps:
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Navigate to the Overview Tab of the client's profile
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Scroll down to the Active Enrollments section
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Select the three dots on the top right of the enrollment tile
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Choose Remove
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Complete the fields on the pop-up. Here you can decide if the client is refunded for their enrollment and/or if they incur a fee for canceling.
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Complete the cancelation by selecting Remove Client
