---
title: Setting up two-factor authentication (2FA) for staff
description: 2FA enablement
---
[Skip to content](https://support.hellowalla.com/setting-up-two-factor-authentication-2fa-for-staff#main-content)
English
Show submenu for translations
Open main navigation
Close main navigation
- English
Show submenu for translations
How can we help you?
- There are no suggestions because the search field is empty.
1. [Walla Knowledge Base](https://support.hellowalla.com/?hsLang=en)
2. [Staff](https://support.hellowalla.com/staff?hsLang=en)
November 13, 2026
# Setting up two-factor authentication (2FA) for staff
Two-factor authentication (2FA) adds a second step to staff logins. After entering their password, a staff member types a 6-digit code texted to their phone. A stolen password alone isn't enough to get into your business's account, client information or payments.
- **Who it's for:** staff logins only. Client logins in the app and booking widget don't use 2FA.
- **Who turns it on:** each staff member turns it on for their own login, from their staff profile. No one can turn it on for someone else.
- **What the business setting does:** it shows a reminder banner to staff who haven't set up 2FA yet. It doesn't turn 2FA on for anyone or require it.
We strongly recommend that every staff member, especially owners and managers, turn on 2FA.
### Remind your staff to set up 2FA
Turn this on to show a reminder banner to every staff member who hasn't set up 2FA. It's optional: staff can set up 2FA whether or not it's on.
1. Go to **Business Settings**.
2. Find the **Staff Two-Factor Authentication (2FA)** card and click **Manage**.
3. Check **Remind staff to protect their login with a texted code**.
4. Click **Save**.
Staff without 2FA now see a banner at the top of every page that says "Protect your account with two-factor authentication," with a **Set it up now** link. The banner goes away once they finish setup.
**
**
### Turn on 2FA for your login
Each staff member does this for themselves, while logged in as themselves.
1. Click **Set it up now** on the reminder banner, or open your own staff profile (**Staff**, then your name).
2. Open the **Sensitive Info** tab.
3. In the **Two-Factor Authentication** card, click the edit (pencil) icon.
4. Enter the mobile number you want codes sent to. It can be different from the contact number on your profile.
5. Enter the 6-digit code we text to that number to confirm.
The card now shows 2FA as enabled.
### Log in with 2FA
1. Enter your email and password as usual.
2. Walla texts a 6-digit code to your 2FA number from Walla's toll-free number.
3. Enter the code to finish logging in.
Keep your phone with you when you log in. There's no other way to get the code, such as email or backup codes.
### Turn off 2FA
1. Open your own staff profile and go to the **Sensitive Info** tab.
2. In the **Two-Factor Authentication** card, click the edit (pencil) icon and choose to turn off 2FA.
3. Enter the 6-digit code we text to your 2FA number to confirm.
If you no longer have that phone, see the FAQ below.
### FAQ
**I lost my phone or changed my number. How do I log in?** Contact Walla Support. We can turn off 2FA for your login so you can sign in and set it up again with your new number.
**Can I turn on 2FA for another staff member?** No. On someone else's profile, the 2FA edit icon is greyed out, with a note that you can only manage two-factor authentication for your own account. Each person sets it up from their own login. Use the reminder banner to prompt them.
**Can two staff members use the same phone number?** No. Each 2FA number can belong to only one staff login. If staff share a studio phone, each person needs their own number for 2FA.
**Can I require all staff to use 2FA?** Not at this time. The business setting reminds staff with a banner, but each person chooses to turn it on.
**Do my clients need 2FA?** No. 2FA applies only to staff logins. Client logins in the app and booking widget aren't affected.
**I'm not getting the code.** Check that your phone has signal and can receive texts from toll-free numbers. Wait a minute and try again. If it still doesn't arrive, contact Walla Support.
- [Getting Started with Walla](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#main-content)
- [🤝 Onboarding](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#onboarding)
- [Migrations](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#migrations)
- [Products](https://support.hellowalla.com/products?hsLang=en)
- [Branded App](https://support.hellowalla.com/branded-app?hsLang=en)
- [Classes](https://support.hellowalla.com/classes?hsLang=en)
- [Managing Your Studio](https://support.hellowalla.com/managing-your-studio?hsLang=en)
- [Integrations](https://support.hellowalla.com/integrations?hsLang=en)
- [Enrollments](https://support.hellowalla.com/enrollments?hsLang=en)
- [WallaPredict](https://support.hellowalla.com/wallapredict?hsLang=en)
- [Franchise Features](https://support.hellowalla.com/franchise-features?hsLang=en)
- [Clients](https://support.hellowalla.com/clients?hsLang=en)
- [Sales & Marketing Center](https://support.hellowalla.com/sales-marketing-center?hsLang=en#main-content)
- [Sales Pipeline](https://support.hellowalla.com/sales-marketing-center?hsLang=en#sales-pipeline)
- [Conditions](https://support.hellowalla.com/sales-marketing-center?hsLang=en#conditions)
- [Builds](https://support.hellowalla.com/sales-marketing-center?hsLang=en#builds)
- [Google and Meta Integration](https://support.hellowalla.com/sales-marketing-center?hsLang=en#google-and-meta-integration)
- [Journeys and Audiences](https://support.hellowalla.com/sales-marketing-center?hsLang=en#journeys-and-audiences)
- [Virtual](https://support.hellowalla.com/virtual?hsLang=en)
- [Payments](https://support.hellowalla.com/payments?hsLang=en#main-content)
- [💰 Payments](https://support.hellowalla.com/payments?hsLang=en#payments)
- [Walla App](https://support.hellowalla.com/walla-app?hsLang=en)
- [Packs & Plans](https://support.hellowalla.com/packs-plans?hsLang=en)
- [Appointments](https://support.hellowalla.com/appointments?hsLang=en)
- [For Studio Clients](https://support.hellowalla.com/for-studio-clients?hsLang=en#main-content)
- [Using the Walla App](https://support.hellowalla.com/for-studio-clients?hsLang=en#using-the-walla-app)
- [Your Walla Login](https://support.hellowalla.com/for-studio-clients?hsLang=en#your-walla-login)
- [Using Walla Widgets](https://support.hellowalla.com/for-studio-clients?hsLang=en#using-walla-widgets)
- [Staff](https://support.hellowalla.com/staff?hsLang=en)
- [Reports](https://support.hellowalla.com/reports?hsLang=en)
- [Client Communication](https://support.hellowalla.com/client-communication?hsLang=en)
- [Memberships](https://support.hellowalla.com/memberships?hsLang=en)
- [Walla Websites](https://support.hellowalla.com/walla-websites?hsLang=en)
- [Walla FAQ's](https://support.hellowalla.com/walla-faqs?hsLang=en)
- [Walla Customer Service](https://support.hellowalla.com/walla-customer-service?hsLang=en)
- [Walla Subscription](https://support.hellowalla.com/walla-subscription?hsLang=en)
- [Merchant](https://support.hellowalla.com/merchant?hsLang=en)
- [Widgets](https://support.hellowalla.com/widgets?hsLang=en)
- [Retention Suite](https://support.hellowalla.com/retention-suite?hsLang=en)
[](https://www.hellowalla.com/)
[mailto:support@hellowalla.com](mailto:support@hellowalla.com)
Copyright © 2026, Walla Software