--- title: Stripe Terminal Troubleshooting | Walla Support Center description: stripe terminal troubleshooting --- [Skip to content](https://support.hellowalla.com/stripe-terminal-troubleshooting-walla-support-center#main-content) English Show submenu for translations ![](https://support.hellowalla.com/hs-fs/hubfs/38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png?width=120&height=35&name=38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Walla Knowledge Base](https://support.hellowalla.com/?hsLang=en) 2. [Payments](https://support.hellowalla.com/payments?hsLang=en) September 23, 2026 # Stripe Terminal Troubleshooting | Walla Support Center Follow these steps if your BBPOs Stripe terminal had stopped working or if you are having trouble setting up the reader If your Stripe Terminal (WisePOS E or S700) isn't connecting when trying to process a card through Walla, follow these troubleshooting steps in order. This guide walks you through the most common causes — no tech background required. **📱 iPad Users – Stripe Terminal Connection Update (March 2025)** If your Stripe terminal stopped connecting on an iPad, you're likely affected by a new Bluetooth restriction in iPadOS 17.4. This change prevents browsers like Safari and Chrome from initiating Bluetooth connections—it’s a system-level Apple update, not an issue with Walla or Stripe. 👉 Scroll to the end of this article for full details. ### Step 1: Understand Business Settings Terminal Connected Status The terminal connects for use when you select Use New Card, then choose Read Card from Terminal on the checkout page. The terminal’s status will say Connected under Business Settings only after selecting Read Card from Terminal and while completing the transaction as pictured below. [![](https://support.hellowalla.com/hubfs/Knowledge%20Base%20Import/1e9fb287c653786a285c984bf4e20138-Apr-20-2026-09-11-37-5556-PM.png)](https://walla-46f25e656676.intercom-attachments-1.com/i/o/1000148789/574e5e4cfa42fb7b7482cbf2/1e9fb287c653786a285c984bf4e20138.png?expires=1776721500&signature=ce9a028a78488acce28496dd0d44b960f4f98c6193c842a503e32d897a309f85&req=dSAnFsh6lYZXUPMW1HO4zWK42qDLpeywQscE67R2lEki1s6wrlJ7NeslU5vw%0AduCenlFyuPQJiq1AkCk%3D%0A) Once the transaction is complete the terminal status under Business Settings will go back to not connected after the transaction is complete. In other words, do not worry about if the terminal’s status says **Not Connected** in either of the two following places fond under Business Settings. The action that connects the Stripe terminal to Walla is selecting **Read Card from Terminal** on the checkout page. [![](https://support.hellowalla.com/hubfs/Knowledge%20Base%20Import/Screenshot+2024-07-28+at+12_15_09%E2%80%AFAM-Apr-20-2026-09-11-42-6220-PM.png)](https://downloads.intercomcdn.com/i/o/1126925918/3bada10540b1c589f2d6a982/Screenshot+2024-07-28+at+12_15_09%E2%80%AFAM.png?expires=1776721500&signature=33eb25bb5c7c96aa866d9e3e9a03fa5c040acc8021862a529144859554ae733d&req=dSElEMB8mIheUfMW1HO4zbUyP7yGXPdD8uIqZRENjZFW6Utovjhf1%2Fpi51Dj%0A0DD7sOVrv8p716BdIak%3D%0A) ### **Step 2: Verify Router Compatibility** ⚠️ **Important:** T-Mobile routers and WiFi networks are ***not supported*** with Stripe terminals. These routers often block local traffic needed for the terminal to connect to your point-of-sale system. 👉 **To resolve this**, switch to a standard home or business router from a different provider. ### 🔄 Temporary Fallback Option: Use a Mobile Hotspot If you're currently using a T-Mobile router or aren’t sure about your setup, you can quickly **test terminal functionality using a mobile hotspot**: ### To test: 1. **Turn on the hotspot** on your mobile phone (preferably not T-Mobile). 2. **Connect both your Stripe terminal and your point-of-sale device** (iPad, laptop, etc.) to the hotspot. 3. Retry the **Read Card from Terminal** action. ⚠️ This is a **temporary testing method**. Hotspots are not reliable for daily use or overnight updates, but this helps confirm whether your primary WiFi network is the issue. ### Step 3: Verify Router is IPv4, Not IPv6 The following IP addresses are IPv4. They are 1–3 numbers split up into 4 sections, divided by a decimal place. Stripe readers only support **IPv4**, not IPv6. - IPv4 example: `192.168.0.1` - IPv6 example: `2606:4708:10::6816:2868` ❌ 🧪 [Check your IP version here](https://whatismyipaddress.com/) If your network uses IPv6, speak with your internet provider about switching to IPv4. ### Step 4: Verify Terminal Uses Same Wifi as Device Is your terminal connected to the same wifi as the device you are using for Walla? Make sure your terminal is connected to the same wifi network as the device you are using for Walla by following these steps: - Swipe right on the reader to open **Settings** - Tap **WiFi Settings** - Make sure the terminal and the device running Walla are connected to the same network - Tap the network name to verify signal strength and assigned IP ⚠️ Joining a new WiFi network will disconnect the terminal from its current one. ### Step 5: Verify Wifi is Password Protected Your wifi network must use WPA-Personal or WPA2-Personal encryption and be password protected. Non-password-protected networks or enterprise networks are not supported. Your network must: - Use **WPA or WPA2-Personal encryption** - Be **password protected** ❌ Public, open, or enterprise networks will not work with Stripe readers. ### **Step 6: Check Stripe Terminal Software Update** You can check the latest terminal software version here [Reader Software Version](https://stripe.com/docs/terminal/readers/bbpos-wisepos-e#reader-software-version). The reader, firmware, and configuration versions should all match the software versions of your reader. Stripe readers update overnight when plugged in and turned on. To check version: 1. Swipe left on the reader \> Tap **Settings** 2. Enter admin code: `07139` 3. Review the **Diagnostics page** to compare current version with [Stripe’s software version page](https://stripe.com/docs/terminal/readers/bbpos-wisepos-e#troubleshoot-the-reader) 💡 If outdated, restart the terminal to trigger a manual update. If the terminal’s software version does not match what you are seeing here [Reader Software Version](https://stripe.com/docs/terminal/readers/bbpos-wisepos-e#reader-software-version), then the terminal might be having trouble connecting to Stripe when it is plugged in and running through updates at midnight. Restart the device to automatically force the reader to check for software updates. ### Step 7: Enable Automatic Terminal Software Updates Follow these steps to check the terminal’s connectivity to Stripe to ensure automatic updates. Go to: - **Settings \> Diagnostics** - Run the **Stripe Connectivity** test ✅ If **Passed**, you're good. ❌ If **Failed**, continue to DNS steps below. ### Step 8: Update Device DNS Settings *This is the magic troubleshooting step that solves the terminal issue after everything else has been completed. And don't be intimidated by this step if you are not tech-y. Just follow the steps, it is easy!* By adding 1.0.0.1 and 1.1.1.1 to your DNS settings under your device’s network settings, it makes it easier for Walla to connect to your terminal. And usually this final step is what does the trick if you are still unable to use the terminal. ### How to change DNS settings on a Mac 1. On the top right of your desktop select the search box 2. Type DNS Servers 3. Under DNS select the + at the bottom of the box/section titled DNS Servers IPv4 or IPv6 Servers 4. Choose the **+** under the DNS Servers column 5. Enter 1.1.1.1 6. Select the **+** again 7. Enter 1.0.0.1 8. Choose **Save** [![](https://support.hellowalla.com/hubfs/Knowledge%20Base%20Import/Screenshot+2024-07-27+at+10_27_25%E2%80%AFPM-Apr-20-2026-09-11-47-6672-PM.png)](https://downloads.intercomcdn.com/i/o/1126891390/b14219ba8dc4df694cf8618a/Screenshot+2024-07-27+at+10_27_25%E2%80%AFPM.png?expires=1776721500&signature=4e81284128d315d84ead690a96f947b3201d6453829587680a65ae96f6232299&req=dSElEMF3nIJWWfMW1HO4zW2ER8FzdMDqqSEiwshDvH3UPLD%2FX%2F%2FatqBryQhe%0Ae4QnJhCpHcI5lUNsxMI%3D%0A) ### How to change DNS settings on an iPad 1. Open the Settings app and tap on **Wi-Fi.** 2. Tap on **“i”** next to the connected Wi-Fi name or any other Wi-Fi. 3. Tap on **Configure DNS** 4. Tap on **Manual**, then choose **Add Server**. 5. Next, type 1.1.1.1 6. Select Add Server, type 1.0.0.1 7. Tap on **Save** ### How to change DNS settings using Control Panel on Windows 11 1. Open **Control Panel**. 2. Click on **Network and Internet**. 3. Click on **Network and Sharing Center**. 4. Click the **Change adapter settings** option in the left pane. 5. Right-click the active network interface and select the **Properties** option. 6. Select and check the Internet Protocol Version 4 (TCP/IPv4) option. 7. Click the **Properties** button. 8. Select the **Use the following DNS server addresses** option. 9. Under the "Preferred DNS server" section, confirm the primary DNS address. Enter 1.1.1.1 10. Under the "Alternate DNS server" section, confirm the secondary DNS address the system will use if the primary is not reachable. Enter 1.0.0.1 11. Click the **OK** button. 12. Click the **Close** button. ### How to change DNS settings using Settings on Windows 10 1. Open **Settings.** 2. Click on **Network & Internet.** 3. Click on **Ethernet or Wi-Fi.** 4. Select the connection that connects Windows 10 to the network. 5. Under the "IP settings" section, click the **Edit** button. 6. Use the "Edit IP settings" drop-down menu and select the **Manual** option. 7. Turn on the **IPv4 toggle** switch. 8. Under the "Preferred DNS server" section, confirm the primary DNS address. Enter 1.1.1.1 9. Under the "Alternate DNS server" section, confirm the secondary DNS address. Enter 1.0.0.1 10. Click the **Save** button. 11. Restart the device. ### **Step 9: Check DNS Resolution on the Terminal** Some DNS providers block local IP resolution, which Stripe uses to communicate with your reader. Stripe terminals rely on a special local address format like this: This resolves to the local IP of your WisePOS E or S700. If your DNS provider blocks it, the terminal won’t be able to connect. ### To check DNS resolution: - Go to your **reader's Settings \> Diagnostics** - Look for **DNS Resolution** test results **If DNS resolution says “FAILED,” your DNS provider is likely blocking local IPs.** Fix this by changing to one of the following DNS providers: - **Cloudflare DNS:** `1.1.1.1` and `1.0.0.1` - **Google DNS:** `8.8.8.8` and `8.8.4.4` `` ### You can update DNS: **On your router:** If you manage your router, it’s best to update the DNS there — this applies the fix to all devices in your location. (Some routers may not have this option turned on. Some fiber gateways allow this setting to be changed remotely by your internet provider support) If these settings are blocked by your internet provider, and you would like to have a DNS set on your router,  you can also bypass this using any consumer WiFi router (a basic router that supports 2.4GHZ band would do just fine). Connect it to one of the internet provider gateway's LAN ports, then connect both the Stripe terminal and your POS devices to the new router's WiFi instead. On the new router, set the DNS servers to Google (8.8.8.8 / 8.8.4.4) or Cloudflare (1.1.1.1 / 1.0.0.1). This gives you full control over DNS without touching the gateway provided by your internet provider at all! **On individual devices (POS systems):** Update DNS settings manually if you don’t have router access. You'll find instructions above[under Step 8 for:](https://242669311.hs-sites-na2.com/stripe-terminal-troubleshooting-walla-support-center?hsLang=en#h_95bce21435) - **Mac / iPad** - **Windows 10 / 11** **In browser-based setups:** Browsers like Chrome and Firefox support **DNS over HTTPS**. - **Chrome:** Go to `chrome://settings/security` - **Firefox:** Search for DNS settings in Preferences ⚠️ Safari does **not** support DNS-over-HTTPS, so use device-level DNS settings. ### Additional Checks ### 🛜 **Verify DHCP Is Enabled** For the Stripe Terminal to connect successfully, your network must **assign it a local IP address**. This happens automatically if **DHCP (Dynamic Host Configuration Protocol)** is enabled on your router. If DHCP is turned off — even by accident — your terminal won’t be able to join the network, and you'll likely see failed connection or IP assignment errors in Diagnostics. ### ✅ To ensure DHCP is working: - Log in to your router’s admin settings (usually via a browser at `192.168.0.1` or `192.168.1.1`) - Look for **LAN Settings**, **DHCP Settings**, or **Network Settings** - Make sure **DHCP is turned ON** and has a range of IP addresses to assign (e.g., `192.168.1.2 – 192.168.1.254`) 💡 **Not sure how to check?** Contact your internet service provider or IT contact and ask them to verify DHCP is enabled on your network. ### 🔐 **Firewall, Proxy, or Content Filtering Considerations** If your business uses a **managed network** — such as one with an IT team, corporate firewall, or content filter (like Cisco Umbrella or Fortinet) — the reader may be blocked from resolving or communicating with Stripe’s local terminal domain. Stripe terminals must be allowed to connect to: **Make sure your network settings allow:** - **Local DNS resolution** - **Outbound connections** to Stripe's terminal services - No interference from firewalls, VPNs, proxies, or advanced security software 💡 If you're unsure whether content filtering or firewall rules might be involved, ask your IT provider or network administrator to whitelist Stripe Terminal services. ### **Step 10: Still Not Working? Try Stripe’s Guide** If your reader still isn’t connecting after all steps, check out: 👉 [Stripe's full WisePOS E troubleshooting guide](https://stripe.com/docs/terminal/readers/bbpos-wisepos-e#troubleshoot-the-reader) ### **iPad Users – Stripe Terminal Connection Update (March 2025)** **Ensure Local Network Access for Chrome:** - **iPad/macOS:** Navigate to System Settings \> Privacy & Security \> Local Network. Find Google Chrome in the list and ensure local network access is toggled on. If prompted initially, ensure "Allow" is selected for local network access. - **Android/Windows/PC:** When prompted with "Set Network Location," select the "Work" option, as selecting "Home" can block necessary connections for Stripe Terminal. Keep in mind that Walla does not manufacture the Stripe terminal, Stripe does. Which means the Walla Support team uses the same information as you to troubleshoot the reader. After reading and applying relevant steps from the more advanced content, if your terminal is still not working, reach out to your friendly Walla Support team and send them a message. 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