--- title: Support Hours | Walla Support Center description: support hours --- [Skip to content](https://support.hellowalla.com/support-hours-walla-support-center#main-content) English Show submenu for translations ![](https://support.hellowalla.com/hs-fs/hubfs/38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png?width=120&height=35&name=38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Walla Knowledge Base](https://support.hellowalla.com/?hsLang=en) 2. [Walla Customer Service](https://support.hellowalla.com/walla-customer-service?hsLang=en) September 3, 2026 # Support Hours | Walla Support Center 🛟 Need a hand? Here’s how you can reach us whenever you need support: Whether you’re customizing settings, troubleshooting something quirky, or just exploring all the ways Walla can work for you—**we’re here to help.** Below are all the ways you can connect with us, get quick answers, and keep everything running smoothly. ### Support Hours **Monday–Friday:** 8 AM – 6 PM Pacific Time ​**Saturday-Sunday:** 8 AM – 1 PM Pacific Time If we’re ever going to be out of the office for a holiday or planned closure, **we’ll always let you know at least one week ahead of time.** Look for a notice in: - Our in-product messenger - Email auto-replies - Any support email responses You’ll never be left wondering when we’ll be back online. ### How to Reach Us, Anytime **Email Support** Prefer email? No problem—just write to [support@hellowalla.com](mailto:support@hellowalla.com). We respond as quickly as possible, typically within business hours. **In-Product Messenger** Open up a conversation with us right from Walla. It’s the fastest way to connect with the team during business hours. **Zoom by Request** Sometimes it helps to talk it out live. If you’d like a face-to-face session, just ask—we’re happy to set up a Zoom. **Self-Serve Knowledge Base** You’re already here! Browse step-by-step guides, tips, and detailed FAQs to learn at your own pace—no waiting required. **AI Messenger** Need answers after hours? Our AI-powered messenger is available 24/7 right inside Walla. It can help you find articles, walk you through common tasks, and answer frequently asked questions anytime. ### Observed Holidays During holidays, we may have limited staff or take the day off, but we’ll always give you advance notice so you can plan ahead. **We believe in recharging so we can serve you better**. Here are the holidays when our team may be offline or operating with a smaller crew: [![](https://support.hellowalla.com/hubfs/Knowledge%20Base%20Import/image-Apr-20-2026-09-11-22-0358-PM.png)](https://downloads.intercomcdn.com/i/o/o84nj0kt/1938335480/80fafaed6b7d7b3e138b4d266f79/image.png?expires=1776721500&signature=e4f124273c176ff1d75f49968ac4cc82591e74692ade8516f46a2dd6668f99d7&req=dSkkHsp9mIVXWfMW1HO4zVR9Kkc5%2BPuASOi9lRs4U5OlWcutCJnKnO02VTud%0AUgY9ykkfrBVxeOZ1hqM%3D%0A) **There are no bad questions—only unanswered ones.** If you’re stuck, curious, or just want to be sure you’re doing something the best way possible, **reach out. We’re always glad to help.** - [Getting Started with Walla](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#main-content) - [🤝 Onboarding](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#onboarding) - [Migrations](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#migrations) - [Products](https://support.hellowalla.com/products?hsLang=en) - [Branded App](https://support.hellowalla.com/branded-app?hsLang=en) - [Classes](https://support.hellowalla.com/classes?hsLang=en) - [Managing Your Studio](https://support.hellowalla.com/managing-your-studio?hsLang=en) - [Integrations](https://support.hellowalla.com/integrations?hsLang=en) - [Enrollments](https://support.hellowalla.com/enrollments?hsLang=en) - [WallaPredict](https://support.hellowalla.com/wallapredict?hsLang=en) - [Franchise Features](https://support.hellowalla.com/franchise-features?hsLang=en) - [Clients](https://support.hellowalla.com/clients?hsLang=en) - [Sales & Marketing Center](https://support.hellowalla.com/sales-marketing-center?hsLang=en#main-content) - [Sales Pipeline](https://support.hellowalla.com/sales-marketing-center?hsLang=en#sales-pipeline) - [Conditions](https://support.hellowalla.com/sales-marketing-center?hsLang=en#conditions) - [Builds](https://support.hellowalla.com/sales-marketing-center?hsLang=en#builds) - [Google and Meta Integration](https://support.hellowalla.com/sales-marketing-center?hsLang=en#google-and-meta-integration) - [Journeys and Audiences](https://support.hellowalla.com/sales-marketing-center?hsLang=en#journeys-and-audiences) - [Virtual](https://support.hellowalla.com/virtual?hsLang=en) - [Payments](https://support.hellowalla.com/payments?hsLang=en#main-content) - [💰 Payments](https://support.hellowalla.com/payments?hsLang=en#payments) - [Walla App](https://support.hellowalla.com/walla-app?hsLang=en) - [Packs & Plans](https://support.hellowalla.com/packs-plans?hsLang=en) - [Appointments](https://support.hellowalla.com/appointments?hsLang=en) - [For Studio Clients](https://support.hellowalla.com/for-studio-clients?hsLang=en#main-content) - [Using the Walla App](https://support.hellowalla.com/for-studio-clients?hsLang=en#using-the-walla-app) - [Your Walla Login](https://support.hellowalla.com/for-studio-clients?hsLang=en#your-walla-login) - [Using Walla Widgets](https://support.hellowalla.com/for-studio-clients?hsLang=en#using-walla-widgets) - [Staff](https://support.hellowalla.com/staff?hsLang=en) - [Reports](https://support.hellowalla.com/reports?hsLang=en) - [Client Communication](https://support.hellowalla.com/client-communication?hsLang=en) - [Memberships](https://support.hellowalla.com/memberships?hsLang=en) - [Walla Websites](https://support.hellowalla.com/walla-websites?hsLang=en) - [Walla FAQ's](https://support.hellowalla.com/walla-faqs?hsLang=en) - [Walla Customer Service](https://support.hellowalla.com/walla-customer-service?hsLang=en) - [Walla Subscription](https://support.hellowalla.com/walla-subscription?hsLang=en) - [Merchant](https://support.hellowalla.com/merchant?hsLang=en) - [Widgets](https://support.hellowalla.com/widgets?hsLang=en) - [Retention Suite](https://support.hellowalla.com/retention-suite?hsLang=en) [![walla-logo-120px](https://support.hellowalla.com/hs-fs/hubfs/walla-logo-120px.png?width=120&height=35&name=walla-logo-120px.png "walla-logo-120px")](https://www.hellowalla.com/) [mailto:support@hellowalla.com](mailto:support@hellowalla.com) Copyright © 2026, Walla Software