--- title: Update an Email Address | Walla Support Center description: update an email address --- [Skip to content](https://support.hellowalla.com/update-an-email-address-walla-support-center#main-content) English Show submenu for translations ![](https://support.hellowalla.com/hs-fs/hubfs/38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png?width=120&height=35&name=38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Walla Knowledge Base](https://support.hellowalla.com/?hsLang=en) 2. [Clients](https://support.hellowalla.com/clients?hsLang=en) June 11, 2026 # Update an Email Address | Walla Support Center Clients can update their email address via the widget. The change will sync across all connected businesses & staff profiles if applicable. ### Update a Client's Email Address Clients can update their email address directly through any widget on your website. Client email addresses can be updated via the widget only. Emails can not be updated via the Walla App, Branded App, or by staff. [![](https://support.hellowalla.com/hubfs/Knowledge%20Base%20Import/Screenshot+2025-02-20+at+7_22_45%E2%80%AFPM-2.png)](https://downloads.intercomcdn.com/i/o/o84nj0kt/1390078861/54ffb4394d44522fdc6cf95a0a8b/Screenshot+2025-02-20+at+7_22_45%E2%80%AFPM.png?expires=1776721500&signature=56872d741f5eb4d42999427ce311a0caacf1a86cb864f3204fef90986dce5c8a&req=dSMuFsl5lYlZWPMW1HO4zYEyu%2FLCbPL9yxFxv0UkPi8XYzzZtEGd4nRE1T6t%0AYXqgGgoO4Ix5qrsO0qo%3D%0A) Clients can change their email address by following these steps: 1. **Log in** to any widget 2. Select the **Manage Account** menu on the top right 3. Select **Profile Info** 4. Select *Change* next to the email field 5. Enter the new email address 6. Enter the new email address into the second field to confirm 7. Enter existing password 8. Choose **Update** Updating a client email will automatically update across all connected businesses that use Walla. If login credentials are saved on any devices, they will need to be updated with the saved email address on each device to match the new email. [![](https://support.hellowalla.com/hubfs/Knowledge%20Base%20Import/Screenshot+2025-02-20+at+1_51_41%E2%80%AFPM-2.png)](https://downloads.intercomcdn.com/i/o/o84nj0kt/1390076147/217f15daee3892ec3e38236aca20/Screenshot+2025-02-20+at+1_51_41%E2%80%AFPM.png?expires=1776721500&signature=9a6a73c5af1c4e437b0629b8dbea1748127eb9338677a90f56eda649bfed6e29&req=dSMuFsl5m4BbXvMW1HO4zRfd0ABU5d9cir%2BiUmgBfhNYatWodMsndmsIjL5V%0A7FluWD%2FYzNV3mx3oxQg%3D%0A) ### Update a Staff Email Address Staff emails can not be updated directly through their staff profile. However, if a staff member has a client profile created staff can update their client account email address that is also used under their staff profile and the email address update made will also update their staff profile personal email address to the new email address. The process automatically updates both their client and staff profiles. A staff member must have a client profile created in order to update their staff email address. Both the client profile and staff profile emails must match before starting the below steps. Follow these steps to use the update client email widget tool to subsequently update a staff profile email. 1. **Log in** to any widget using the client login created that uses the same email address as is the staff profile email that is using the email you are wanting to update 2. Select the **Manage Account** menu on the top right 3. Select **Profile Info** 4. Select *Change* next to the email field 5. Enter the new email address 6. Enter the new email address into the second field to confirm 7. Enter existing password 8. Choose **Update** 9. The system will automatically update your staff profile email for any businesses where you're registered as staff ### FAQ ### What if the email address is already in use under a different Walla client profile? 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