--- title: View Early and Late Class Cancellations | Walla Support Center description: view early and late class cancellations --- [Skip to content](https://support.hellowalla.com/view-early-and-late-class-cancellations-walla-support-center#main-content) English Show submenu for translations ![](https://support.hellowalla.com/hs-fs/hubfs/38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png?width=120&height=35&name=38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Walla Knowledge Base](https://support.hellowalla.com/?hsLang=en) 2. [Classes](https://support.hellowalla.com/classes?hsLang=en) June 10, 2026 # View Early and Late Class Cancellations | Walla Support Center How do I know what time a client cancelled a class? In this article, we'll explore where you can find both early and late cancellations for both plan and drop-in bookings. You can also use the client's Communications Tab if you have cancellation notifications enabled. While early cancellations are exclusively viewable under the client’s plan without a dedicated report, late cancellations can be reviewed using the Late Cancellation/No Shows Report for appointments or classes. ### Early Cancellations Here’s how early cancellations are recorded and where to find them: ### 📄 Where Staff Can View Early Cancellations - If the booking was made with a **plan**: ➔ The early cancellation is listed under the **Plan Details** in the client’s profile. - If the booking was made with a **drop-in**: ➔ The early cancellation record appears under the **Transactions** tab in the client’s profile. ### ✉️ Communication and Notifications (Use to Determine Cancellation Time) - Make sure the **Class Cancellations Transactional Notification** is **enabled**. - Once enabled, a **timestamp** for the cancellation will appear in the client’s **Communications** tab. - Staff can **use this timestamp to confirm exactly when the client canceled** — and whether the cancellation was early, late, or outside the window. ### 🔎 Note - Early cancellations **do not appear** under the **Bookings tab** in the client profile. ### 👀 Where Clients Can View Early Cancellations - Clients can see their early cancellations, late cancellations, and no-shows under their **Booking History** on your **website widget**. ### **View Cancellations for Plan Bookings** 1. Navigate to the **client's profile** 2. Under the **Overview Tab**, scroll down and find the plan the booking was made with 3. Select the **three dots** on the top right of the plan tile 4. Choose **View Details** and select the **Activity Tab** 5. Scroll down and find the class name, date, and time 6. View the time stamp on the left to see the date and time of the cancelation It is important to note that the Plan Usage sections for Limited and Unlimited Plans both include the same data same layout for booking data but look slightly different. [![](https://support.hellowalla.com/hubfs/Knowledge%20Base%20Import/4455e39d1aef8c83cc4f2f109f2cbfdd-4.png)](https://walla-46f25e656676.intercom-attachments-1.com/i/o/1054999040/61edc98d5544e1b43a09769f/4455e39d1aef8c83cc4f2f109f2cbfdd.png?expires=1776721500&signature=e083544b667594ac55d894ff74a9b26f1b4167b5809e55600f0ea1b6716547b8&req=dSAiEsB3lIFbWfMW1HO4zSby6Qfw3Mtrsdbt3YTJbfD7qTPRCGIeb9SMDxa6%0A48jqpg15tZhM5wIXjq0%3D%0A) ### **Description Column** This will show the class details which include the class name, time of class, and the date of the class. If it is a late cancelation it will also say Late Cancelation. ### **Date Column** This will show the timestamp the action took place and it will show who performed the action**. In the case of a cancelation, this timestamp is when the cancelation took place. This is how you know what time a client canceled a class.** ### **Early Cancellations** **Early cancelations will have two line items**. One line item noting the cancelation as Canceled class booking and the second line item noting Passes refunded. It will not say Early Cancelation, just that the booking was canceled. [![](https://support.hellowalla.com/hubfs/Knowledge%20Base%20Import/23126648a67d92bf1356ffdefd2e394b-4.png)](https://walla-46f25e656676.intercom-attachments-1.com/i/o/1054999050/7f0160796de884133297c195/23126648a67d92bf1356ffdefd2e394b.png?expires=1776721500&signature=6bddb02610c766ea315e60964cebf9ea48d9394e4f4ab1fc522f7d8e6982a12e&req=dSAiEsB3lIFaWfMW1HO4zeGpC4GAusfcZMdtt%2BO0WiLSHCr9OJ5crRt8GBgO%0Aah1myEx0IfTCYWuduHw%3D%0A) ### **Late Cancellations Client Loses Pass (Pass not refunded)** **Late cancelations where the client loses their pass will have one line item noting Canceled class booking Late Canceled**. Because the initial booking used the pass, the pass is not refunded if a client loses a pass when a class is late canceled. [![](https://support.hellowalla.com/hubfs/Knowledge%20Base%20Import/b27c2eba8ef71736a932f3d79e6df6e5-4.png)](https://walla-46f25e656676.intercom-attachments-1.com/i/o/1054999057/c50f0896fc9a2a59551bd405/b27c2eba8ef71736a932f3d79e6df6e5.png?expires=1776721500&signature=4f259b96e2d5841a00ab70517ebbbf162e05eaa53106cabe7181e98b7d2b6871&req=dSAiEsB3lIFaXvMW1HO4za47pKgV44FPWi80HxmjruvFSbgcg1eN5Z%2B1tW9c%0AGf8H0RtL%2Fmsy%2BnDSzSs%3D%0A) ### **Late Cancellations Client Does Not Lose Pass (Pass refunded)** **Late cancelations where the pass was returned back to the client will have two line items.** One line item noting the cancelation as Canceled and will say Late Canceled and the second line item noting Passes refunded. It will not say Early Cancelation, just that the booking was canceled. [![](https://support.hellowalla.com/hubfs/Knowledge%20Base%20Import/13e2e1e88f08b16d66c1aa46a3c60221-4.png)](https://walla-46f25e656676.intercom-attachments-1.com/i/o/1054999066/b5b805c0482746eb7a1921ff/13e2e1e88f08b16d66c1aa46a3c60221.png?expires=1776721500&signature=9d824279a0473502edf28ad85227d2e9a179cae0943323d413ee5e52fd1e8bec&req=dSAiEsB3lIFZX%2FMW1HO4zQ8qy%2FwNn7OgyUvURuUfEYAPXbX7kmbyaJ%2BEnuci%0AOLc%2FRRUBbrug8IX50EY%3D%0A) ### **View Cancellations for Drop-in Bookings** Track both early and late canceled drop-in bookings efficiently by accessing the Transactions Tab within the client's profile. Additionally, you can utilize the Cash Report to view this information, using the timestamp of the refund as the cancelation time. 1. Navigate to the **client's profile** 2. Select the **Transactions Tab** 3. Scroll down to **find the refund line item** for the drop-in purchase 4. The drop-in purchase always notes the class name, date, and time 5. The refund will either be back to account balance or original payment method and **the time the refund took place is the time the client canceled the booking** [![](https://support.hellowalla.com/hubfs/Knowledge%20Base%20Import/3ff466018d31b95ac0fe7e34e3a4eba4-4.png)](https://walla-46f25e656676.intercom-attachments-1.com/i/o/1054999078/a44a3edf73de911d31a8c299/3ff466018d31b95ac0fe7e34e3a4eba4.png?expires=1776721500&signature=edcbaf8584d07bc1aec2b4acf612470d41b76f67e90854876a36c94ac019d676&req=dSAiEsB3lIFYUfMW1HO4zflCRh21qONJlGiwUctKpO32IPFnXXbZq%2Bf3AzPp%0AB%2BicWrWFzcb06XwZ5M4%3D%0A) In our example the drop-in booking was canceled (and refunded) at 4:42pm on 1/11 for the class ✨✨Beauty Beauty Rockin' Everywhere! ✨✨ | 01/11/24 09:55pm | Om So Fresh - DTLA ​ - [Getting Started with Walla](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#main-content) - [🤝 Onboarding](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#onboarding) - [Migrations](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#migrations) - [Products](https://support.hellowalla.com/products?hsLang=en) - [Branded App](https://support.hellowalla.com/branded-app?hsLang=en) - [Classes](https://support.hellowalla.com/classes?hsLang=en) - [Managing Your Studio](https://support.hellowalla.com/managing-your-studio?hsLang=en) - [Integrations](https://support.hellowalla.com/integrations?hsLang=en) - [Enrollments](https://support.hellowalla.com/enrollments?hsLang=en) - [WallaPredict](https://support.hellowalla.com/wallapredict?hsLang=en) - [Franchise Features](https://support.hellowalla.com/franchise-features?hsLang=en) - [Clients](https://support.hellowalla.com/clients?hsLang=en) - [Sales & Marketing Center](https://support.hellowalla.com/sales-marketing-center?hsLang=en#main-content) - [Sales Pipeline](https://support.hellowalla.com/sales-marketing-center?hsLang=en#sales-pipeline) - [Conditions](https://support.hellowalla.com/sales-marketing-center?hsLang=en#conditions) - [Builds](https://support.hellowalla.com/sales-marketing-center?hsLang=en#builds) - [Google and Meta Integration](https://support.hellowalla.com/sales-marketing-center?hsLang=en#google-and-meta-integration) - [Journeys and Audiences](https://support.hellowalla.com/sales-marketing-center?hsLang=en#journeys-and-audiences) - [Virtual](https://support.hellowalla.com/virtual?hsLang=en) - [Payments](https://support.hellowalla.com/payments?hsLang=en#main-content) - [💰 Payments](https://support.hellowalla.com/payments?hsLang=en#payments) - [Walla App](https://support.hellowalla.com/walla-app?hsLang=en) - [Packs & Plans](https://support.hellowalla.com/packs-plans?hsLang=en) - [Appointments](https://support.hellowalla.com/appointments?hsLang=en) - [For Studio Clients](https://support.hellowalla.com/for-studio-clients?hsLang=en#main-content) - [Using the Walla App](https://support.hellowalla.com/for-studio-clients?hsLang=en#using-the-walla-app) - [Your Walla Login](https://support.hellowalla.com/for-studio-clients?hsLang=en#your-walla-login) - [Using Walla Widgets](https://support.hellowalla.com/for-studio-clients?hsLang=en#using-walla-widgets) - [Staff](https://support.hellowalla.com/staff?hsLang=en) - [Reports](https://support.hellowalla.com/reports?hsLang=en) - [Client Communication](https://support.hellowalla.com/client-communication?hsLang=en) - [Memberships](https://support.hellowalla.com/memberships?hsLang=en) - [Walla Websites](https://support.hellowalla.com/walla-websites?hsLang=en) - [Walla FAQ's](https://support.hellowalla.com/walla-faqs?hsLang=en) - [Walla Customer Service](https://support.hellowalla.com/walla-customer-service?hsLang=en) - [Walla Subscription](https://support.hellowalla.com/walla-subscription?hsLang=en) - [Merchant](https://support.hellowalla.com/merchant?hsLang=en) - [Widgets](https://support.hellowalla.com/widgets?hsLang=en) - [Retention Suite](https://support.hellowalla.com/retention-suite?hsLang=en) [![walla-logo-120px](https://support.hellowalla.com/hs-fs/hubfs/walla-logo-120px.png?width=120&height=35&name=walla-logo-120px.png "walla-logo-120px")](https://www.hellowalla.com/) [mailto:support@hellowalla.com](mailto:support@hellowalla.com) Copyright © 2026, Walla Software