---
title: Walla Offset (Client Guide)
description: WallaOffset (Customer Guide)
---
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May 21, 2026
# Walla Offset (Client Guide)
Understanding why your clients may see two prices at checkout — and how to get the lower one.
**Why Do I See Two Different Prices?**
Your studio has a feature called Walla Offset enabled. This means that when you pay by credit card, a small processing fee (3.9%) is included in your price. If you pay with a bank account (ACH) or cash, you'll see a lower price — because those payment methods cost the studio less to process.
The price shown by default at checkout is always the credit card price. You can switch to a bank account or cash at checkout to see — and pay — the lower amount.
**Good to know:** The savings are shown to you in real time at checkout so you can choose what works best for you before confirming your purchase.
**How to Get the Lower Price**
- At checkout, look for the Payment Method section
- Switch from your credit card to your bank account (ACH) or cash
- The total will automatically update to reflect the lower price
- Complete your purchase — the savings are applied instantly
*Checkout — credit card price shown by default with savings prompt when switching to ACH*
### **Paying with a Gift Card or Promo Code**
If a gift card, promo code, or account balance covers your full purchase amount (total = $0), the credit card fee is removed automatically and you're switched to the lower cash price. No action needed on your end.
*Gift card covers full amount — system automatically switches to cash price ($0.00 due)*
**Pricing by Payment Method**
| **Payment Method** | **Price You Pay** |
| --- | --- |
| Credit card | Credit card price (includes 3.9% processing fee) |
| Bank account (ACH) | Lower cash price — no fee passed to you |
| Cash | Lower cash price — no fee passed to you |
| Apple Pay / Google Pay | Credit card price (always charged at card rate) |
| Gift card / promo covers 100% | Cash price applied automatically |
**What Will My Receipt Show?**
Your receipt will show the final amount you paid. There is no separate line item for the processing fee — the price you see is the price on your receipt.
*Receipt — final amount paid with no separate fee line item*
**Frequently Asked Questions**
**Why is the price higher when I pay by credit card?**
Your studio uses Walla Offset, which includes a small credit card processing fee in the price for card payments. Paying by bank account or cash avoids that fee and gives you the lower price.
**Do I have to pay the higher price?**
No — if your studio has ACH (bank account) payments enabled, you can switch to that at checkout to get the lower price. You can add a bank account from your profile or during checkout.
**Will I always see two prices?**
The checkout defaults to the credit card price. If you select a bank account or cash as your payment method, the total updates to the lower price. The difference is shown to you before you confirm.
**Does this affect my refund?**
No — if you're refunded, you'll receive the full amount you originally paid, regardless of which payment method you used.
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