Walla Offset (Client Guide)

Understanding why your clients may see two prices at checkout — and how to get the lower one.

Your studio has a feature called Walla Offset enabled. This means that when you pay by credit card, a small processing fee (3.9%) is included in your price. If you pay with a bank account (ACH) or cash, you'll see a lower price — because those payment methods cost the studio less to process.

The price shown by default at checkout is always the credit card price. You can switch to a bank account or cash at checkout to see — and pay — the lower amount.

Good to know: The savings are shown to you in real time at checkout so you can choose what works best for you before confirming your purchase.

• At checkout, look for the Payment Method section
• Switch from your credit card to your bank account (ACH) or cash
• The total will automatically update to reflect the lower price
• Complete your purchase — the savings are applied instantly

Checkout — credit card price shown by default with savings prompt when switching to ACH

Paying with a Gift Card or Promo Code

If a gift card, promo code, or account balance covers your full purchase amount (total = $0), the credit card fee is removed automatically and you're switched to the lower cash price. No action needed on your end.

Gift card covers full amount — system automatically switches to cash price ($0.00 due)

Your receipt will show the final amount you paid. There is no separate line item for the processing fee — the price you see is the price on your receipt.

Receipt — final amount paid with no separate fee line item

Why is the price higher when I pay by credit card?

Your studio uses Walla Offset, which includes a small credit card processing fee in the price for card payments. Paying by bank account or cash avoids that fee and gives you the lower price.

Do I have to pay the higher price?

No — if your studio has ACH (bank account) payments enabled, you can switch to that at checkout to get the lower price. You can add a bank account from your profile or during checkout.

Will I always see two prices?

The checkout defaults to the credit card price. If you select a bank account or cash as your payment method, the total updates to the lower price. The difference is shown to you before you confirm.

Does this affect my refund?

No — if you're refunded, you'll receive the full amount you originally paid, regardless of which payment method you used.