--- title: What evidence do I need for a chargeback? | Walla Support Center description: what evidence do I need for a chargeback --- [Skip to content](https://support.hellowalla.com/what-evidence-do-i-need-for-a-chargeback-walla-support-center#main-content) English Show submenu for translations ![](https://support.hellowalla.com/hs-fs/hubfs/38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png?width=120&height=35&name=38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Walla Knowledge Base](https://support.hellowalla.com/?hsLang=en) 2. [Payments](https://support.hellowalla.com/payments?hsLang=en) May 18, 2026 # What evidence do I need for a chargeback? | Walla Support Center When preparing your evidence for the representment process, it's crucial to accompany it with a chargeback rebuttal letter. This letter serves as a cover letter for your evidence package, summarizing the evidence provided and highlighting the conclusions it draws regarding the legitimacy of the disputed charge. Here's a breakdown of what your chargeback rebuttal letter should include: **Summary of Evidence**: Provide an overview of the evidence you're submitting and how it supports your case. **Transaction Approval Documentation**: Include documents indicating that the transaction was approved by the cardholder, such as a signed receipt. **Transaction History and Communication**: Include all transaction history with the customer, along with any communication exchanged. This can help establish the context of the transaction and any agreements or understandings between parties. **Company Policies**: Attach a copy of your company’s return and refund policies to demonstrate transparency and adherence to established guidelines. **Fraud Prevention Measures**: Present evidence showing the responsible steps taken for fraud prevention, such as requiring address verification and CVV codes for card payments. This highlights your commitment to security. **Description of Products/Services**: Provide a detailed description of the products or services associated with the transaction to clarify the nature of the charge. **Delivery/Fulfillment Proof**: Include evidence that the charged items were delivered or fulfilled as agreed, along with proof of when and where they were delivered. This confirms the completion of the transaction. **Shipping Documentation**: Include any relevant tracking numbers or shipping documentation to track the delivery process. **Customer Acknowledgment**: If applicable, provide a delivery slip signed by the customer to confirm receipt of the items. **Proof of Digital Product Download**: If the transaction involves digital products, include proof of download to establish delivery. While this list isn’t exhaustive, it's advisable to gather comprehensive evidence to support your case. By presenting a documented narrative that demonstrates due diligence from payment authorization to fulfillment, you strengthen your position and increase the likelihood of a favorable resolution. Please note that the information provided herein is sourced from a Stripe article titled [Representment Explained](https://stripe.com/resources/more/representment-explained#what-evidence-do-i-need-for-a-chargeback-representment) and is not intended as legal advice. - [Getting Started with Walla](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#main-content) - [🤝 Onboarding](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#onboarding) - [Migrations](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#migrations) - [Products](https://support.hellowalla.com/products?hsLang=en) - [Branded App](https://support.hellowalla.com/branded-app?hsLang=en) - [Classes](https://support.hellowalla.com/classes?hsLang=en) - [Managing Your Studio](https://support.hellowalla.com/managing-your-studio?hsLang=en) - [Integrations](https://support.hellowalla.com/integrations?hsLang=en) - [Enrollments](https://support.hellowalla.com/enrollments?hsLang=en) - [WallaPredict](https://support.hellowalla.com/wallapredict?hsLang=en) - [Franchise Features](https://support.hellowalla.com/franchise-features?hsLang=en) - [Clients](https://support.hellowalla.com/clients?hsLang=en) - [Sales & Marketing Center](https://support.hellowalla.com/sales-marketing-center?hsLang=en#main-content) - [Sales Pipeline](https://support.hellowalla.com/sales-marketing-center?hsLang=en#sales-pipeline) - [Conditions](https://support.hellowalla.com/sales-marketing-center?hsLang=en#conditions) - [Builds](https://support.hellowalla.com/sales-marketing-center?hsLang=en#builds) - [Google and Meta Integration](https://support.hellowalla.com/sales-marketing-center?hsLang=en#google-and-meta-integration) - [Journeys and Audiences](https://support.hellowalla.com/sales-marketing-center?hsLang=en#journeys-and-audiences) - [Virtual](https://support.hellowalla.com/virtual?hsLang=en) - [Payments](https://support.hellowalla.com/payments?hsLang=en#main-content) - [💰 Payments](https://support.hellowalla.com/payments?hsLang=en#payments) - [Walla App](https://support.hellowalla.com/walla-app?hsLang=en) - [Packs & Plans](https://support.hellowalla.com/packs-plans?hsLang=en) - [Appointments](https://support.hellowalla.com/appointments?hsLang=en) - [For Studio Clients](https://support.hellowalla.com/for-studio-clients?hsLang=en#main-content) - [Using the Walla App](https://support.hellowalla.com/for-studio-clients?hsLang=en#using-the-walla-app) - [Your Walla Login](https://support.hellowalla.com/for-studio-clients?hsLang=en#your-walla-login) - [Using Walla Widgets](https://support.hellowalla.com/for-studio-clients?hsLang=en#using-walla-widgets) - [Staff](https://support.hellowalla.com/staff?hsLang=en) - [Reports](https://support.hellowalla.com/reports?hsLang=en) - [Client Communication](https://support.hellowalla.com/client-communication?hsLang=en) - [Memberships](https://support.hellowalla.com/memberships?hsLang=en) - [Walla Websites](https://support.hellowalla.com/walla-websites?hsLang=en) - [Walla FAQ's](https://support.hellowalla.com/walla-faqs?hsLang=en) - [Walla Customer Service](https://support.hellowalla.com/walla-customer-service?hsLang=en) - [Walla Subscription](https://support.hellowalla.com/walla-subscription?hsLang=en) - [Merchant](https://support.hellowalla.com/merchant?hsLang=en) - [Widgets](https://support.hellowalla.com/widgets?hsLang=en) - [Retention Suite](https://support.hellowalla.com/retention-suite?hsLang=en) [![walla-logo-120px](https://support.hellowalla.com/hs-fs/hubfs/walla-logo-120px.png?width=120&height=35&name=walla-logo-120px.png "walla-logo-120px")](https://www.hellowalla.com/) [mailto:support@hellowalla.com](mailto:support@hellowalla.com) Copyright © 2026, Walla Software