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What Makes a Client Eligible for an Intro Offer? | Walla Support Center

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What Makes a Client Eligible for an Intro Offer?

The Front Desk can always sell an Intro Offer to a client who is not eligible to purchase the Intro Offer via the widget, Branded App, or Walla App. In this article we explain why a client may not be able to purchase an Intro Offer on their own. Let us break it down for you!

A client will not be able to purchase an intro offer if:

  • The plan is inactive

  • The client has purchased a plan within the last two years (even if the plan is $0.00)

  • The client has purchased a drop-in within the last two years (even if the drop-in is $0.00)

  • The client booked with a comp pass

  • The client has booked with an intro offer

The plan is inactive

The client has purchased a plan within the last two years (even if the plan is $0.00)

The client has purchased a drop-in within the last two years (even if the drop-in is $0.00)

The client booked with a comp pass

The client has booked with an intro offer

A client will be eligible to purchase an intro offer if:

  • Their first bookings were all made using guest passes

  • They are still considered a new lead (e.g. they booked using ClassPass)

  • If the client has made bookings but is not checked-in yet then they are still considered a new client and thus would be eligible to receive the discount

  • The client has booked an enrollment

Their first bookings were all made using guest passes

They are still considered a new lead (e.g. they booked using ClassPass)

If the client has made bookings but is not checked-in yet then they are still considered a new client and thus would be eligible to receive the discount

The client has booked an enrollment

Migrated Bookings and Purchases

A client will be eligible to purchase an intro offer if:

  • The client does not have any migrated historical bookings in the past two years from your previous booking platform

  • The client has not purchased any plans in the past two years via your previous booking platform

The client does not have any migrated historical bookings in the past two years from your previous booking platform

The client has not purchased any plans in the past two years via your previous booking platform