--- title: Why am I unable to apply a client's plan to settle their appointment? | Walla Support Center description: why am I unable to apply a clients plan to settle their appointment --- [Skip to content](https://support.hellowalla.com/why-am-i-unable-to-apply-a-clients-plan-to-settle-their-appointment-walla-support-center#main-content) English Show submenu for translations ![](https://support.hellowalla.com/hs-fs/hubfs/38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png?width=120&height=35&name=38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Walla Knowledge Base](https://support.hellowalla.com/?hsLang=en) 2. [Appointments](https://support.hellowalla.com/appointments?hsLang=en) July 27, 2026 # Why am I unable to apply a client's plan to settle their appointment? | Walla Support Center ### Why am I unable to apply a client's plan to settle their appointment? If you're experiencing issues with payment for a specific appointment type, it's possible that the current plan is not configured to cover it, the plan was not selected when the appointment was booked, or the plan was purchased after the appointment was booked. ### Check if the plan is set up to pay for the appointment type To verify if the plan includes coverage for the appointment type: 1. Navigate to the Appointments section within the Manage Services & Plans menu 2. Select the desired appointment type and navigate to the Eligible Plans tab. ​ This will provide you with the necessary information to determine if the plan is set up to pay for the specific appointment type you're interested in. [![](https://support.hellowalla.com/hubfs/Knowledge%20Base%20Import/790fa67923aa933c6fdc9204e8e53403-4.png)](https://walla-46f25e656676.intercom-attachments-1.com/i/o/1004894426/cebdbdab257a5d837059e81d/790fa67923aa933c6fdc9204e8e53403.png?expires=1776720600&signature=562289374dd8e34cd8dc79061507361aa02bcfd52729e77670fc420e67f2b000&req=dSAnEsF3mYVdX%2FMW1HO4zU5S0wNY0rd1dTEHq8wWolnxeRrudAM8j4hakm04%0Al8QV8mn1kYocoaBgfHY%3D%0A) ### If the plan was not selected when the appointment was initially booked If the the appointment plan is set up to pay for the appointment and the appointment plan is not showing up, then it is likely that pay with credit card or cash was selected initially and therefore the plan cannot be used to pay for the appointment. If you find a client's appointment cannot be settled when an eligible plan already exists on their profile follow these steps: 1. Cancel the appointment, making sure it is an early cancel and do not sent a notification to the client 2. 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