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Cancel a Class Booking from a Studio's Website | Walla Support Center

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Cancel a Class Booking from a Studio's Website

  1. Start by navigating to your studio's website

  2. Log in to a website widget

  3. Select the menu on the top right

  4. Choose Manage Account at the top right

  5. Select Your Schedule from the dropdown menu

  6. Click Cancel at the right side of the list of bookings

  7. Before completing the cancelation a pop-up will appear for you to review the type of cancelation you are about to confirm

  8. To complete the cancelation select Yes, cancel my booking

Start by navigating to your studio's website

Log in to a website widget

Select the menu on the top right

Choose Manage Account at the top right

Select Your Schedule from the dropdown menu

Click Cancel at the right side of the list of bookings

Before completing the cancelation a pop-up will appear for you to review the type of cancelation you are about to confirm

To complete the cancelation select Yes, cancel my booking

If the cancelation is within the allowable cancelation window, then the cancelation is considered an early cancelation.

If the cancelation is outside of the allowable cancelation window, then the cancelation is considered a late cancelation. If the studio has a penalty such as you lose a pass and/or you incur a fee, you will see a pop-up appear before completing the cancelation.