--- title: Client Metrics | Walla Support Center description: client metrics --- [Skip to content](https://support.hellowalla.com/client-metrics-walla-support-center#main-content) English Show submenu for translations ![](https://support.hellowalla.com/hs-fs/hubfs/38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png?width=120&height=35&name=38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Walla Knowledge Base](https://support.hellowalla.com/?hsLang=en) 2. [Clients](https://support.hellowalla.com/clients?hsLang=en) June 10, 2026 # Client Metrics | Walla Support Center Giving studios the ability to track member acquisition, retention, and engagement across all locations. ### **Client Metrics Tab: (Going Live for Beta)** Giving studios the ability to track member acquisition, retention, and engagement across all locations. [![](https://support.hellowalla.com/hubfs/Knowledge%20Base%20Import/upload_7430997574781048804-Apr-20-2026-09-10-32-0616-PM.png)](https://downloads.intercomcdn.com/i/o/o84nj0kt/1839280207/f85e69a52d51c1ed2ff3efb906bf/upload_7430997574781048804?expires=1776721500&signature=c3d469282d28be44a42504683cecdc23839dbcefe07da569b069871ccd921a42&req=dSgkH8t2nYNfXvMW1HO4zWDs1C%2FFdvdPOFhI%2BUKt%2FF5AyxbR84qsSzrlgViW%0Aj5rU8DtUqQmJ3Fg7e5E%3D%0A) **Real Talk** [![](https://support.hellowalla.com/hubfs/Knowledge%20Base%20Import/upload_4203265847228787779-Apr-20-2026-09-10-37-1142-PM.png)](https://downloads.intercomcdn.com/i/o/o84nj0kt/1839280206/95be21a5debb44eac811563a5f30/upload_4203265847228787779?expires=1776721500&signature=d0c1b731d9e9521d36b09f94714f4b73fa504d9ed48124b0110383d510e472fe&req=dSgkH8t2nYNfX%2FMW1HO4zfQu3RISRsZFMzJxArMN6Iw8k%2B5KXrC4efOghynq%0AF%2BitqRIyl%2BWEdQhTgcE%3D%0A) - Contextual analysis of class performance with plain-language explanations of what the numbers mean for the business - Display Overall performance score with contextual interpretation - Based on AI prompt (will not be included in this pitch because it can change) - Action Items: Prioritized list of actionable steps to improve financial health, including specific targets and timelines **Metrics Cards:** [![](https://support.hellowalla.com/hubfs/Knowledge%20Base%20Import/upload_2065591121147136726-Apr-20-2026-09-10-42-3707-PM.png)](https://downloads.intercomcdn.com/i/o/o84nj0kt/1839280212/418d9845e7c3395ef3171aa3cadc/upload_2065591121147136726?expires=1776721500&signature=afcf9b0a0b6827dcb364554d51cb97afd657839dc8782dc442919080cb92763f&req=dSgkH8t2nYNeW%2FMW1HO4zcLDl%2Fyau80WY7aTfJxo3FLQSwIEVSNwdETqjn6q%0Arwc7emsKuCm%2Fhdx8uXg%3D%0A) **Total Members** - The total number of active members today vs same day last month. - If viewing past months the count will be from the last day of that month. - Shared plans count as many users that are on that plan if it grants member status - This month compared to last month - Integrates with Goals section: - Green = goal met or exceeded - Red = below goal **Member Retention Rate** - Percentage of clients who had plans in September and still have an active plan in September. - This month compared to last month - Integrates with Goals section: - Green = goal met or exceeded - Red = below goal **Avg. Visits/Member/Mo** - Number of visits for all clients with an active plan divided by the number of clients with an active plan. - A full month of data is required. - This month compared to last month - Integrates with Goals section: - Green = goal met or exceeded - Red = below goal **Avg. Revenue/Member/Mo** For all active members, the total amount of money spent in the date range. - This month compared to last month - Integrates with Goals section: - Green = goal met or exceeded - Red = below goal **Churn Risk (WallaPredict)** - Number of clients currently identified by WallaPredict as a churn risk. If viewing past months the count will be from the last day of that month. - This month compared to last month - Integrates with Goals section: - Green = goal met or exceeded - Red = below goal **Graph:** [![](https://support.hellowalla.com/hubfs/Knowledge%20Base%20Import/upload_13256255545541803111-Apr-20-2026-09-10-47-2548-PM.png)](https://downloads.intercomcdn.com/i/o/o84nj0kt/1839280210/4a24d836faa697afed541eb4a7ff/upload_13256255545541803111?expires=1776721500&signature=b7eb4a7b13f5840e60b54b1c47e140dd5412ff5ad0f4322e155d958bba942984&req=dSgkH8t2nYNeWfMW1HO4zZcHCB2tKPJ3iz%2BjF1o3IU0VRl%2Fj%2FjRcKf843XQA%0AJDqT26Z2518L7sIVB%2BU%3D%0A) **Membership Trends** - New members and churned members over the last six months. - When hovering over a month you will see “New Members vs Churned Members” - [Getting Started with Walla](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#main-content) - [🤝 Onboarding](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#onboarding) - [Migrations](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#migrations) - [Products](https://support.hellowalla.com/products?hsLang=en) - [Branded App](https://support.hellowalla.com/branded-app?hsLang=en) - [Classes](https://support.hellowalla.com/classes?hsLang=en) - [Managing Your Studio](https://support.hellowalla.com/managing-your-studio?hsLang=en) - [Integrations](https://support.hellowalla.com/integrations?hsLang=en) - [Enrollments](https://support.hellowalla.com/enrollments?hsLang=en) - [WallaPredict](https://support.hellowalla.com/wallapredict?hsLang=en) - [Franchise Features](https://support.hellowalla.com/franchise-features?hsLang=en) - [Clients](https://support.hellowalla.com/clients?hsLang=en) - [Sales & Marketing Center](https://support.hellowalla.com/sales-marketing-center?hsLang=en#main-content) - [Sales Pipeline](https://support.hellowalla.com/sales-marketing-center?hsLang=en#sales-pipeline) - [Conditions](https://support.hellowalla.com/sales-marketing-center?hsLang=en#conditions) - [Builds](https://support.hellowalla.com/sales-marketing-center?hsLang=en#builds) - [Google and Meta Integration](https://support.hellowalla.com/sales-marketing-center?hsLang=en#google-and-meta-integration) - [Journeys and Audiences](https://support.hellowalla.com/sales-marketing-center?hsLang=en#journeys-and-audiences) - [Virtual](https://support.hellowalla.com/virtual?hsLang=en) - [Payments](https://support.hellowalla.com/payments?hsLang=en#main-content) - [💰 Payments](https://support.hellowalla.com/payments?hsLang=en#payments) - [Walla App](https://support.hellowalla.com/walla-app?hsLang=en) - [Packs & Plans](https://support.hellowalla.com/packs-plans?hsLang=en) - [Appointments](https://support.hellowalla.com/appointments?hsLang=en) - [For Studio Clients](https://support.hellowalla.com/for-studio-clients?hsLang=en#main-content) - [Using the Walla App](https://support.hellowalla.com/for-studio-clients?hsLang=en#using-the-walla-app) - [Your Walla Login](https://support.hellowalla.com/for-studio-clients?hsLang=en#your-walla-login) - [Using Walla Widgets](https://support.hellowalla.com/for-studio-clients?hsLang=en#using-walla-widgets) - [Staff](https://support.hellowalla.com/staff?hsLang=en) - [Reports](https://support.hellowalla.com/reports?hsLang=en) - [Client Communication](https://support.hellowalla.com/client-communication?hsLang=en) - [Memberships](https://support.hellowalla.com/memberships?hsLang=en) - [Walla Websites](https://support.hellowalla.com/walla-websites?hsLang=en) - [Walla FAQ's](https://support.hellowalla.com/walla-faqs?hsLang=en) - [Walla Customer Service](https://support.hellowalla.com/walla-customer-service?hsLang=en) - [Walla Subscription](https://support.hellowalla.com/walla-subscription?hsLang=en) - [Merchant](https://support.hellowalla.com/merchant?hsLang=en) - [Widgets](https://support.hellowalla.com/widgets?hsLang=en) - [Retention Suite](https://support.hellowalla.com/retention-suite?hsLang=en) [![walla-logo-120px](https://support.hellowalla.com/hs-fs/hubfs/walla-logo-120px.png?width=120&height=35&name=walla-logo-120px.png "walla-logo-120px")](https://www.hellowalla.com/) [mailto:support@hellowalla.com](mailto:support@hellowalla.com) Copyright © 2026, Walla Software