Concierge Agent (MVP) | Walla Support Center
Concierge Agent (MVP)
The Concierge Agent is an AI-powered chat assistant embedded on your studio’s website. It acts as an always-on front desk, answering questions, guiding people to the right class/membership, and connecting anyone who needs more help directly to your team.
What Is the Concierge Agent?
The Concierge Agent is an AI-powered chat assistant embedded on your studio’s website. It acts as an always-on front desk — answering visitor questions, guiding people to the right class or membership, and connecting anyone who needs more help directly to your team. It works 24 hours a day, 7 days a week, without any staff involvement.
The agent learns about your studio in two ways: Walla automatically feeds it your class schedule, services, and plan data, and you provide your website URL so it can learn the full picture of what you offer. You can also give it a custom name, opening greeting, and any extra instructions you want it to follow.
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How the agent answers questions
The agent uses your website content as its primary knowledge base, scanning all pages automatically.
For classes, services, and plans, Walla already provides this data — you don’t need to re-enter it.
When a visitor asks about a class or membership, the agent will share information and link them directly to the right page on your site to book or purchase.
If the agent can’t find the answer, it provides your studio’s contact information so the visitor can reach someone directly.
Visitors can also rate responses with a thumbs up or thumbs down to help the AI improve over time.
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What it does
• Answer questions about your classes, services, and policies
• Guide visitors to the right class or membership page
• Provide direct links to booking and purchase pages
• Direct visitors to your studio’s contact info when it can’t help
• Appear on every page of your website automatically
What it doesn’t do
• Book classes or make purchases on behalf of visitors
• Take payment or credit card information
• Complete transactions within the chat
• Support more than one website URL at a time (coming in future)
How to Activate the Concierge Agent
Activating the Concierge Agent involves three stages: your Walla support team enables it on the backend, you configure it in Business Settings, and then you embed it on your website. All three stages must be complete before the agent will appear to visitors.
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1
Contact Walla Support to enable the feature
Reach out to the Walla support team to let them know you’d like to activate the Concierge Agent.
The support team will flip a toggle on the backend to make the Concierge Agent card visible in your Business Settings.
You’ll receive a Storylane walkthrough guide to help you complete the next steps.
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2
Go to Business Settings and click “Manage”
In your Walla dashboard, navigate to Business Settings.
Locate the Concierge Agent card. Click the Manage button.
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3
Review the terms and click “Enable”
On the manage screen, click the Enable button.
Read through the terms of service. You must check the agreement checkbox before proceeding — you cannot skip this step.
Your agreement is logged with your name, date, and timestamp.
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4
Configure your agent
Enter your website URL (required) and give your agent a name (required).
Optionally add a custom greeting and additional instructions.
See the “Configuring Your Agent” section below for a full breakdown of each field.
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5
Embed the code snippet on your website
Copy the embed code snippet from your Business Settings.
Paste it into your website’s HTML, typically in a custom code or scripts section.
Most platforms (Squarespace, Wix, WordPress, etc.) have a dedicated spot for this. Your web developer can also do it for you.
Once embedded, the agent will appear at the bottom of every page of your website immediately.
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⚠️ Your agent will not appear until all steps are complete
Enabling the feature is not enough on its own. The agent requires both a completed configuration (Steps 4) and the embed code on your website (Step 5) before it becomes visible to visitors.
Check out this video walk through to learn more about the Concierge Agent
Configuring Your Agent
Once enabled, you’ll see a configuration screen with the following fields. The Website URL and Agent Name are both required. Everything else is optional but recommended.
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Field
Required?
What to Enter
Website URL
Required
Your studio’s website URL. The agent scrapes every page of this site to build its knowledge base. Only one URL is supported at this time.
Agent Name
Required
A name for your agent — e.g. “Aria” or “Studio Guide.” This appears in the chat widget and helps personalize the experience for visitors.
Greeting
Optional
The opening message visitors see when they open the chat. For example: “Welcome to [Studio Name]! Ask me anything about our classes, memberships, or schedule.”
Additional Information
Optional
Extra guidance for the agent. Use this to add FAQs, specific instructions, or nuances the website might not cover — e.g. “If someone asks about parking, tell them we have free parking behind the building.” You can also give it behavioral instructions like “Always recommend the intro offer to new visitors.”
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✅ You can update these settings at any time
Return to the Concierge Agent section of Business Settings whenever you want to update the agent name, greeting, or additional information.
Changes take effect immediately — no need to update the embed code on your website.
Pricing & Billing
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🎉 Free for the entire month of April
The Concierge Agent is complimentary through April 30, regardless of when in April you activate.
Starting May 1st, standard pricing applies:
• $59.99 per month, per location
• 200 conversations included per month
• $0.25 per additional conversation beyond 200
Billing begins May 1st and is automatically charged to your account. Even if you activate in mid-April, your first charge will be May 1st — not one month from your activation date.
Pricing covers a single website with multiple locations. The plan is designed to handle traffic volume across all your locations under one subscription per location.
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What counts as a conversation?
A conversation is one continuous exchange between the agent and a single visitor.
No matter how many back-and-forth messages happen in a single session, it counts as one conversation.
You can monitor your monthly conversation usage in Business Settings.
Disabling the Concierge Agent
You cannot disable the Concierge Agent directly from the platform. To turn it off, you must contact Walla Customer Support.
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📧 To disable your Concierge Agent
1. Contact support at [email protected] or through the Help Center.
2. Billing will be removed from your account upon confirmation.
3. Remove the embed code from your website to prevent the widget from appearing.
Frequently Asked Questions
What information does the agent already know about my studio?
Walla automatically provides the agent with your class schedule, services, appointments, and plans. Your website URL fills in everything else — policies, team bios, events, FAQs, and any other content on your site. Use the Additional Information field for anything that isn’t captured by either of those sources.
Can the agent book classes or process payments?
No. The Concierge Agent is an information and guidance tool, not a sales transaction tool. It can answer questions about classes and memberships and provide direct links to the booking or purchase page, but the visitor completes the transaction themselves on your website or in the Walla widget. The agent cannot take credit card information or complete purchases on behalf of a visitor.
What happens when the agent doesn’t know the answer?
When the agent can’t find a relevant answer based on your website or Walla data, it will tell the visitor it doesn’t have that information and provide your studio’s contact details so they can reach a real person directly. No visitor leaves without a next step.
Does the agent work after business hours?
Yes — 24 hours a day, 7 days a week, including holidays. Visitors browsing your site at any hour can get answers and guidance without waiting for staff to respond.
My studio has two websites. Can I use both?
Not at this time. The Concierge Agent currently supports one website URL per configuration. If you run two separate websites, you’ll need to choose the primary one for now. Support for multiple URLs is being evaluated for a future release.
Can I change the agent’s name or greeting after it’s live?
Yes. You can return to the Concierge Agent section in Business Settings at any time to update any of the optional fields. Changes go live immediately and do not require updating the embed code.
How do I know how many conversations I’ve used this month?
Your monthly conversation count is visible in Business Settings under the Concierge Agent section. Keep an eye on usage if your studio has high website traffic, as overages are charged at $0.25 per conversation beyond your included 200.
Is there a walkthrough I can follow during setup?
Yes. When the Walla support team enables the feature for you, they’ll provide a Storylane step-by-step guide that walks you through the configuration and embed process visually. If you didn’t receive it, ask your account manager or reach out to support.
Questions? Contact support at [email protected]