Understanding the basics of automations is crucial for getting the most value from your Journeys. There are several tips that we recommend for managing your automations successfully in Walla's Marketing Suite. Let's get started!
Note:
It is your responsibility to monitor the data coming in from any enabled Journeys and Automations. We recommend keeping a close eye on any new automations for for accuracy.
The best way to check that your audience is correct is to test it first by running the audience, viewing the list, and manually checking a few clients to see if they meet your desired criteria.
Audiences are as specific as the conditions that you set.The more conditions an audience has, the more specific the audience list will be. This results in a smaller audience list. The reverse is true as well.
Journeys & Automations should be maintained & monitored, especially if you make changes to your Plan offerings. Schedule time to review your automations and make updates to the audience conditions and/or message copy as needed.
To check if a client is receiving an automation, view the Stats page by going to the particular Journey, locating the Automation, and clicking the action list "..." for options. From the Stats page, search for your client. Alternatively, you can go to the Client Profile, Communications tab, and search for the Automation name there.
There are many resources available in our Support Center to guide you through using the Marketing Suite. Check out our Marketing Suite section for more guides!
For an in-depth training, check out our Marketing Suite Course.