Why it Matters
Before this update, it was difficult to analyze how individual journeys or their automations were performing across different locations. Teams had limited visibility into which channels (email vs. SMS) were most effective and couldn’t easily switch between journeys and automations for comparison. With improved filtering and per-location insights, teams can more easily measure engagement and optimize communications across multiple sites.
Functionality
Journey View
Journeys are groupings of automated actions (emails, texts, tagging, etc) that you create to follow a contact’s journey, usually to a specific result.
Journeys now display the associated stats and the locations tied to each journey
All stats shown are for the last 30 days
Stats will be displayed for:
Email
SMS
Includes sent, delivered, opened, clicked, bounced and spam rate
If a user clicks into the eyeball, they can see stats tied to their automations.
Automation View
All stats shown are for the last 30 days
Stats will be displayed for:
Email
SMS
Includes sent, delivered, opened, clicked, bounced and spam rate
Corporate View:
Old journey view for comparison:
Old automation view: