The Front Desk can always sell an Intro Offer to a client who is not eligible to purchase the Intro Offer via the widget or Walla App. In this article we explain why a client may not be able to purchase an Intro Offer on their own. Let us break it down for you!
A client will not be able to purchase an intro offer if:
The plan is disabled
The client has purchased a plan within the last two years (even if the plan is $0.00)
The client has purchased a drop-in within the last two years (even if the drop-in is $0.00)
The client booked with a comp pass
The client has booked with an intro offer
A client will be eligible to purchase an intro offer if:
Their first bookings were all made using guest passes
They are still considered a new lead (e.g. they booked using ClassPass)
If the client has made bookings but is not checked-in yet then they are still considered a new client and thus would be eligible to receive the discount
Migrated Bookings and Purchases
A client will be eligible to purchase an intro offer if:
The client does not have any migrated historical bookings in the past two years from your previous booking platform
The client has not purchased any plans in the past two years via your previous booking platform