Walla

Browse our collection of help articles to find step-by-step instructions for common tasks and find answers to the questions we hear most often.

Walla Knowledge Base

Learn how the waitlist works, when clients are added to class, what triggers notifications, & how late cancel and no-show fees are handled.

Class Late Cancellations, No-Shows, and Waitlists Settings FAQ

Find fast answers to the most common questions across Walla — from booking and billing to automations, cancellations, and more. Browse by category or search to jump right to what you need.

💬 Walla FAQ Hub

A full breakdown of what you can export from Walla—organized by product area, with a clear list of what’s available and what’s not.

Walla Export Capabilities: Reports and Other Downloadable Data by Product Area

With Walla’s comprehensive reporting, you can turn raw data into clear actions—driving growth and delighting clients every step of the way

Available Reports

📊 Reports

📅 Appointments

Add Appointment Availability

Appointment Set Up

What to expect, what you’re responsible for, and what Walla can help with when porting your phone numbers from Telgorithm to Twilio,

What to Know About Porting Your Phone Numbers from Telgorithm (Walla's Telecom Partner) to Twilio

💬 Client Communication

Learn about the email and text messages your clients receive regarding essential information about your business.

Transactional Notifications

Email

🔄 Packs and Plans

Plan Pauses

Client Plans

Generate a Direct Link for any Plan you’d like for quick client access

Plan Direct Links

Plan Management

Stripe Chargeback Claim Form

💰 Payments

Follow these steps if your BBPOs Stripe terminal had stopped working or if you are having trouble setting up the reader

Stripe Terminal Troubleshooting

Stripe Terminal

Learn how to issue full or partial refunds in Walla

Issue a Refund

Payments

💪 Classes

Learn how prerequisites work, how to set them up, and what to expect if you need to edit or remove them later

Prerequisites

Set Up Classes

📺 Virtual

Follow these steps to integrate Zoom into your Walla accounts so you can start hosting livestream services.

Connect Zoom to Walla

Livestream

Find answers and get help from Intercom Support and Community Experts

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