Walla

Product Updates

The Executive Summary provides a high-level, AI-generated overview of your business performance based on five key metrics. It’s designed to quickly answer “How are we doing?” by summarizing recent performance,…

Executive Summary

The Goals Management feature allows studios to set, track, and manage performance goals directly within Walla.

Goal Setting

Here are some important considerations to review before you launch your new location in Walla.

Expanding Your Business: Adding a New Location to Walla

Provide a centralized, data-driven overview of marketing performance, enabling studios to quickly assess effectiveness across email, text, and journey campaigns.

Marketing Dashboard

Enable businesses to set and track unified goals across all locations using key performance metrics.

The Classes tab helps Studios understand how your schedule is performing so you can make informed decisions that drive growth. It brings together clear insights, trends, and action steps—no spreadsheets…

Class Performance

Giving studios the ability to track member acquisition, retention, and engagement across all locations.

Client Metrics

Financial Health

Lead Performance Dashboard

The Plans & Subscriptions Dashboard is a comprehensive analytics tool within the performance platform that provides studio owners with deep insights into membership plan performance, utilization rates, and subscription trends.

Plans Dashboard

Studios can now customize the intake questions clients see during account creation. With Custom Intake Forms, studios have more control over what information is collected during the client sign-up flow.

Custom Intake Form

The Appointment Performance Dashboard provides studios with a comprehensive view of appointment performance by tracking key metrics, trends, etc. helping studios understand patterns, cancellations, client feedback, and revenue generation.

Appointments Dashboard

This article covers how bulk text campaigns work in Walla, including batch times, DND hours, delivery expectations, and best practices for sending large or holiday-focused SMS campaigns. Use this guide…

Bulk Text Campaign FAQ's

Promo Codes

Push Notifications

Browse our collection of help articles to find step-by-step instructions for common tasks and find answers to the questions we hear most often.

Walla Knowledge Base

Learn how the waitlist works, when clients are added to class, what triggers notifications, & how late cancel and no-show fees are handled.

Class Late Cancellations, No-Shows, and Waitlists Settings FAQ

Find fast answers to the most common questions across Walla — from booking and billing to automations, cancellations, and more. Browse by category or search to jump right to what you need.

💬 Walla FAQ Hub

A full breakdown of what you can export from Walla—organized by product area, with a clear list of what’s available and what’s not.

Walla Export Capabilities: Reports and Other Downloadable Data by Product Area

With Walla’s comprehensive reporting, you can turn raw data into clear actions—driving growth and delighting clients every step of the way

Available Reports

📊 Reports

Understanding Your 1099-K Form

Financial Reports

Appointment Notes allow staff members to create and view notes tied to specific appointments, making it easier to track client progress, record important session details, and ensure continuity of care…

Appointment Notes

The new Calendar Sync feature makes it easier for staff to stay up to date on their schedules by automatically syncing their Walla appointments and classes to their personal calendars…

Calendar Sync

📅 Appointments

Add Appointment Availability

Appointment Set Up

What to expect, what you’re responsible for, and what Walla can help with when porting your phone numbers from Telgorithm to Twilio,

What to Know About Porting Your Phone Numbers from Telgorithm (Walla's Telecom Partner) to Twilio

Announcements are a great way to keep your clients informed about important updates, promotions, or other news.

Create an App Announcement

💬 Client Communication

Learn about the email and text messages your clients receive regarding essential information about your business.

Transactional Notifications

Email

🤝 Clients

Family Accounts introduce a way for studios to manage clients with dependents under a single primary account. This update streamlines how families book, communicate, and complete waivers while maintaining accurate…

Family Accounts

Client Management

🔄 Packs and Plans

Plan Pauses

Client Plans

Generate a Direct Link for any Plan you’d like for quick client access

Plan Direct Links

Plan Management

Overview of the Stripe chargeback dispute form and how to respond to customer transaction disputes

Stripe Chargeback Claim Form

💰 Payments

Follow these steps if your BBPOs Stripe terminal had stopped working or if you are having trouble setting up the reader

Stripe Terminal Troubleshooting

Stripe Terminal

Complete Guide to Gift Cards

Gift Cards

Learn how to issue full or partial refunds in Walla

Issue a Refund

Payments

If you’re closing a location, this guide will help you understand what you need to do for a successful transition.

Closing or Deactivating a Studio Location

💼 Managing Your Studio

💪 Classes

Learn how prerequisites work, how to set them up, and what to expect if you need to edit or remove them later

Prerequisites

Set Up Classes

📺 Virtual

Follow these steps to integrate Zoom into your Walla accounts so you can start hosting livestream services.

Connect Zoom to Walla

Livestream

Find answers and get help from Intercom Support and Community Experts

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