Client Metrics Tab: (Going Live for Beta)
Giving studios the ability to track member acquisition, retention, and engagement across all locations.
Real Talk
Contextual analysis of class performance with plain-language explanations of what the numbers mean for the business
Display Overall performance score with contextual interpretation
Based on AI prompt (will not be included in this pitch because it can change)
Action Items: Prioritized list of actionable steps to improve financial health, including specific targets and timelines
Metrics Cards:
Total Members
The total number of active members today vs same day last month.
If viewing past months the count will be from the last day of that month.
Shared plans count as many users that are on that plan if it grants member status
This month compared to last month
Integrates with Goals section:
Green = goal met or exceeded
Red = below goal
Member Retention Rate
Percentage of clients who had plans in September and still have an active plan in September.
This month compared to last month
Integrates with Goals section:
Green = goal met or exceeded
Red = below goal
Avg. Visits/Member/Mo
Number of visits for all clients with an active plan divided by the number of clients with an active plan.
A full month of data is required.
This month compared to last month
Integrates with Goals section:
Green = goal met or exceeded
Red = below goal
Avg. Revenue/Member/Mo
For all active members, the total amount of money spent in the date range.
This month compared to last month
Integrates with Goals section:
Green = goal met or exceeded
Red = below goal
Churn Risk (WallaPredict)
Number of clients currently identified by WallaPredict as a churn risk. If viewing past months the count will be from the last day of that month.
This month compared to last month
Integrates with Goals section:
Green = goal met or exceeded
Red = below goal
Graph:
Membership Trends
New members and churned members over the last six months.
When hovering over a month you will see “New Members vs Churned Members”