The Walla Promotions and Promo Codes features provide extensive customization for client discounts. Read on to learn how to utilize Promotions.
Promotions can be created from the Marketing section of your Walla software.
Go to the Marketing Center tab from the main navigation and select Promo Codes
Create the Promotion
Step 1: Set Promotion Name and Discount
From the Main Navigation menu select Marketing Center
Choose Promo Codes
Select + Add New Promotion
Enter your Promotion name (This is the name that will appear on receipts)
Enter discount as a percentage or dollar amount
Step 2: What Promo Applies To
Apply by category: The promotion will be applied to checked categories from the following list: Retail, Enrollments, Drop-ins (Classes), Plans, Courses, Appointments (Single Sessions, Not Plans)
Apply to specific items: The promotion will be applied to specific items within a selected category. The available categories to choose from are: Plans and Retail
Step 3: Set Promotion Timeframe
Determine how long this promotion will be valid, especially for plans with multiple payments. If the promotion you create has a set number of discounts or redemptions and the client has less than that amount, it can still be applied.
All Payments: The plan will auto renew with all payments discounted
Just Once: Only the 1st payment is discounted, renewal is not applied
# Of Payments: Only the specified number of payments receive a discount as entered, no further discounts apply
Step 4: Redemption Limit
Choose a date to have your promotion code expire. The codes created under this promotion will no longer be redeemable after 11:59 pm on the selected date.
Select Save to save your Promotion and create Promo Codes later. Or, you can select Save & Add Promo Code to continue to add codes.
Step 5: Create Promo Codes
Enter the code you will give to your customers. Ex. NEWYEAR2022. A random code will be generated for you if the field is left blank.
Step 6: Set Promo Code Restrictions
If you want to put further restrictions on your promo code select one or more of the following options:
Limit number of instances this promo code can be redeemed (in total): This means the total times the code can be used, not per client.
This setting may sound like it limits the number of times a code can be redeemed for an individual while still allowing you to give out as many codes as you'd like. In actuality, it limits the literal number of times the code can be redeemed in total
For example: If you created a code with this setting set to 20 and you gave out the code to 20 people, one person can use the code 5 times, leaving only 15 total redemptions period.
Create a limit for the number of times this code can be redeemed per client: This setting is typically set to 1. This is the per client limit.
Promo code expiration date
Require a minimum order
Restrict this code to customers who have never made a purchase: Any customer who doesn’t have a blank Transaction history in their profile will not be eligible.
Promo code for specific client use only: Allow only specific clients to use the Promo Code.
Promo code expiration date
Require a minimum order: Specify a dollar amount that must be met in order for the promo code to be used. Requirement is before/ after tax.
Step 7: Save and Add Additional Codes
After Saving your code you can view your Promotion Details and Promo Codes. To add additional codes, scroll down to the bottom of the promotions page and select Add Code.
Reuse an Expired Promo Code
Open Promotion with expired promo code
Select the three dots to the right of promo code
Select Archive and confirm to complete archiving
Add New Code in desired promotion
Enter code and details
Save
View Promo Code Redemptions
From the Main Navigation menu select Marketing Center
Choose Promo Codes
Select the Promo Code
Select the either the three dots on the far right and choose View Redemptions or select the number listed under the Redemptions column
Redemptions are listed here
FAQ
What happens if an item with a promotion applied is refunded?
What happens if an item with a promotion applied is refunded?
If an item that has had a promotion applied is refunded, the promotion code will not be able to be used again.
What types of discounts can promotions provide?
What types of discounts can promotions provide?
Promotions can provide either a percentage discount or a fixed-amount discount which can be applied to eligible purchases.
Can I set special conditions and limits for promo codes?
Can I set special conditions and limits for promo codes?
Yes, you can include special conditions for use and redemption limits that will be applied to all promo codes created under your promotion.
How do clients use promo codes on Walla?
How do clients use promo codes on Walla?
When you set up a promotion code on Walla, you create a code that clients can enter in-store or online at checkout to get the discount.
Can individual promo codes within a promotion have their own customized settings?
Can individual promo codes within a promotion have their own customized settings?
Yes, within a promotion, each promo code can have customized restrictions, expirations, and requirements. The codes can have their own individually assigned customization within a single promotion.
Do promotions apply to payment plan enrollments?
Do promotions apply to payment plan enrollments?
No, promotions only apply to enrollments that are not payment plans. Payment plan enrollments are excluded.
What do "drop-ins" refer to in the promo code settings?
What do "drop-ins" refer to in the promo code settings?
In the promo code settings, "drop-ins" specifically refer to class drop-ins only, not other types of drop-ins.