Walla gives you the flexibility to update both past and future plan sales—so you can adapt quickly as things change. But keep in mind: some settings are locked, and others only apply to future purchases.
Edit a Plan Configuration
To make changes to a plan, follow these steps
Go to Plan Management from the main navigation
Click on the plan you want to update
Use the green ✏️ Edit icon in the top right of any section
Make your changes
Click Save
💡 A pop-up asking “Update all plans?” means your change can apply to past and future sales
🚫 No pop-up means the setting is only editable for future sales, or not editable at all
Client notifications after updating pricing for past sales
For past sales, updating the price for a recurring plan and selecting Apply to all pre-existing accounts and future purchases will update a client's upcoming payment and all payments thereafter. When updated, your client will receive an email notifying them of the price change.
What You Can and Can’t Edit
Here’s a breakdown of editable settings by type:
✅ Editable for Past and Future Sales
These will trigger a confirmation pop-up when saved
Plan name and description
Classes covered
Member status
Access and commitment
Payment amount
Perks and benefits
VOD access
Guest passes
Early termination fees
🕒 Editable for Future Sales Only
No pop-up will appear when saving these
Plan start date
First payment due date
Purchase restrictions
One-time purchase settings
Policies and contracts
Online listing visibility
🔒 Not Editable
What happens after commitment ends
Introductory discounts
Auto-renew settings
Member discounts
What Happens When You Update Pricing for Past Sales
If you update a recurring plan price and apply it to pre-existing accounts, it will:
Update the client’s next payment and all future payments
Trigger an automatic email letting them know about the change
When Plan Changes Go Into Effect
When applied to existing accounts, updates take effect at:
The next billing cycle
The next payment date
The next plan renewal
Example: A plan renews on the 1st of each month. You make changes on the 15th — the updates will apply starting on the 1st of the following month.
What Happens if You Already Edited the Client’s Plan
If a client’s payment schedule was manually adjusted under their profile, that custom schedule will not be overwritten by changes made in Plan Management. The system will preserve any manual edits.
Marketing Suite Friendly Reminder
Changing the plan start date type can affect automations.
If an automation was tied to a plan’s original start date, it may no longer run as expected after the change.