During the transition to Walla, it's crucial to handle recurring payments correctly to ensure a smooth experience for both you and your clients. This is why we delay the billing start date for your recurring migrated plans with the Migrated Recurring Plan Billing Adjustment.
ℹ️ What is the Migrated Recurring Plan Billing Adjustment?
It is when the Data Migrations team delays the start of billing for your migrated recurring plans only to accommodate this 10-14 day authentication period until your credit cards migrate over.
Migrated Recurring Plan Billing Adjustment Process
We delay the start of billing for migrated recurring plans to accommodate the 10-14 day authentication period
Your old system continues to handle recurring payments during this period
Once cards are migrated over, we'll start processing recurring payments here
You'll then turn off recurring billing in your old system to prevent double-charging
Stripe Authentication and Data Import
Stripe requires 10 to 14 business days to authenticate and import your data. The import time varies based on:
The volume of records being imported
Any necessary tooling updates to process the data
During this period:
Your clients' stored cards will not yet be added to Walla
You can still process new payments, products, and plans in Walla
Why We Delay Recurring Plan Billing
When we move your data to Walla, there's a short period where we have your clients' plan information, but not their credit card details. If we started charging right away, here's what could happen:
We try to charge a client for their recurring plan
But we don't have their credit card information yet
The payment fails because there's no card to charge
You'd have to manually collect payment from the client
To avoid this headache, we temporarily pause recurring plan billing. This gives us time to properly set up all payment information in Walla before we start charging clients.
✋ Important Reminder
YOU are responsible for turning off billing in your previous system.
Once Walla is fully set up and processing recurring payments, it is CRITICAL that you:
IMMEDIATELY disable all recurring billing in your old system
VERIFY that all automatic payments are turned off
DOUBLE-CHECK that no lingering scheduled payments remain
Failing to complete this step could result in
✖️ Clients being charged twice
✖️ Financial discrepancies
✖️ Damaged client relationships
✖️ Time-consuming refund processes
💡 PRO TIP: Set Multiple Reminders
Mark your calendar for the day Walla starts processing payments
Set an alarm on your phone
Place a sticky note on your computer
Ask a team member to double-check with you
Schedule an email to yourself as a final reminder
The more reminders, the better! Your clients' trust and your business's reputation depend on it!
Post-Migration Reports
After the Migrated Recurring Plan Billing Adjustment, your Data Migration Rep will provide three reports:
Clients' credit cards that didn't migrate
Clients with a recurring plan but no credit card
Upcoming recurring plan payments
Special Considerations
For limited recurring plans (e.g., 5 classes per month) during the adjustment period, passes must be issued manually on the bill date
FAQ
What to do if a client had a failed payment during the migration period
What to do if a client had a failed payment during the migration period
Check the old system to ensure there are no failed or outstanding payments.
If there are failed payments, you'll need to charge the client in Walla.