Front Desk & Instructor Training

Share this video with your front desk and instructor staff to prepare them to use Walla for the first time!

Welcome to Walla's Front Desk Training Quick Video! In this concise guide, we'll expertly navigate the day-to-day operations of the front desk. Our goal is to empower you with comprehensive insights into key aspects of managing the front desk experience. Let's dive in!

Walla Dashboard

Landing into the Dashboard
Mobile-Friendly Interface
Clocking In/Out
Staff Profile

Landing into the Dashboard

Mobile-Friendly Interface

Clocking In/Out

Staff Profile

Schedule

Navigating the Schedule
Different Views (Day, Month)
Class Details
Checking In Clients
Adding New Clients
Managing Memberships and Payments

Navigating the Schedule

Different Views (Day, Month)

Class Details

Checking In Clients

Adding New Clients

Managing Memberships and Payments

Class Roster

In-Person and Live Stream Classes
Checking In Process
Adding Guests
Payment Options and Features
Personality Test Integration

In-Person and Live Stream Classes

Checking In Process

Adding Guests

Payment Options and Features

Personality Test Integration

Waitlist

Waitlist Overview
Auto-Add Functionality

Waitlist Overview

Auto-Add Functionality

Client Profiles

Viewing Client Profiles
Pronouns and Birthday
Membership Details
Transaction History
Communication History
Client Stats and Insights

Viewing Client Profiles

Pronouns and Birthday

Membership Details

Transaction History

Communication History

Client Stats and Insights

Contacts Tab

Managing Memberships
Handling Account Balances
Client Actions and Support

Managing Memberships

Handling Account Balances

Client Actions and Support

Support Center

Accessing Support Resources
Asking Questions

Accessing Support Resources

Asking Questions