Front Desk & Instructor Training | Walla Support Center

Welcome to Walla's Front Desk Training Quick Video! In this concise guide, we'll expertly navigate the day-to-day operations of the front desk. Our goal is to empower you with comprehensive insights into key aspects of managing the front desk experience. Let's dive in!

Watch the training

What the video covers

Walla Dashboard

Landing into the Dashboard
Mobile-friendly interface
Clocking in and out
Staff Profile

Schedule

Navigating the Schedule
Different views (Day, Month)
Class Details
Checking in clients
Adding new clients
Managing memberships and payments

Class Roster

In-person and Live Stream classes
Checking in process
Adding guests
Payment options and features
Personality Test integration

Waitlist

Waitlist overview
Auto-Add functionality

Client Profiles

Viewing client profiles
Pronouns and birthday
Membership details
Transaction history
Communication history
Client stats and insights

Contacts Tab

Managing memberships
Handling account balances
Client actions and support

Support Center

Accessing support resources
Asking questions

Ready to roll it out to your team?

Share this video with your front desk and instructor team during onboarding or as a refresher.

If anyone runs into questions while learning, they can reach out to Customer Support and we'll help them get unstuck.