How to retry a failed enrollment payment? | Walla Support Center
How to retry a failed enrollment payment?
Walla will retry a failed enrollment payment five times before canceling the enrollment payment plan. A balance in the amount of the last payment is then added as an amount owed under the client's account balance.
Failed Enrollment Payment Cadence
The days that are determined are dependent on the billing cycle length. The days within a billing cycle are divided by quarters to determine the next three retries. The last retry is done on the day of the next billing cycle. If this last one fails, then the enrollment payment plan is canceled and the amount of the failed payment is transferred to an account balance.
Example: One Week Billing Cycle - 7 Days
1st retry: 2nd day of billing cycle
2nd retry: 4th day of billing cycle
3rd retry: 6th day of billing cycle
Last retry: 7th day of billing cycle - If this fails, then the enrollment payment plan is canceled
Example: One Month Cycle Interval - 30 Days
1st retry: 7th day of billing cycle
2nd retry: 14th day of billing cycle
3rd retry: 21st day of billing cycle
Last retry: 30th day of the billing cycle
Example: Twelve Month Billing Cycle
This is a special scenario. If the billing cycle is larger than one month, then the one month billing cycle rules are followed.