📺 Meta Business Suite Lead Form Add Walla as a CRM Troubleshooting | Walla Support Center

📺 Meta Business Suite Lead Form Add Walla as a CRM Troubleshooting

Learn how to surface Walla as a CRM option in Meta Business Suite so your Lead Form submissions flow directly into Walla

📺 Troubleshoot Meta Lead Forms: 2 min

Use this guide when your Facebook or Instagram Lead Forms aren’t syncing to Walla as expected. Follow each step to verify and correct your Meta integration settings.

Video Breakdown

This list walks through the debugging steps shown in the video, in chronological order:

• Access Lead Forms & Meta integration (0:01)

• Open Business Suite page settings via Walla’s Sales & Marketing Center (0:27)

• Reveal advanced page settings (plug icon or arrows) to show integration toggles (0:49)

• Check the “Walla Leads” box under Meta integration (1:08)

• Avoid “Apply to all current and future pages”—this toggle won’t work (1:24)

• Repeat per page whenever you add a new Facebook/Instagram page (1:35)

• Save changes and validate that Walla appears under your integration list (1:45)

Access Lead Forms & Meta integration (0:01)

Open Business Suite page settings via Walla’s Sales & Marketing Center (0:27)

Reveal advanced page settings (plug icon or arrows) to show integration toggles (0:49)

Check the “Walla Leads” box under Meta integration (1:08)

Avoid “Apply to all current and future pages”—this toggle won’t work (1:24)

Repeat per page whenever you add a new Facebook/Instagram page (1:35)

Save changes and validate that Walla appears under your integration list (1:45)

Key Takeaways

• Per-page enablement: Even if you toggle “Apply to all,” you must manually enable Walla Leads on each page.

• No prebuilt form needed: Walla will surface in your integration options immediately—building a form first isn’t required.

• Correct access path:

  1. In Walla: Sales & Marketing Center → Manage under Business Suite

  2. In Meta: Page Settings (plug/arrow icon) → enable Walla Leads

• New pages require repeat setup: Each time you connect a new Facebook or Instagram page, rerun these steps to prevent breaks in lead capture.

• Validation step: After saving, refresh Meta Business Suite. You should see Walla Leads listed—your forms will now deliver leads into Walla without further action.

Per-page enablement: Even if you toggle “Apply to all,” you must manually enable Walla Leads on each page.

No prebuilt form needed: Walla will surface in your integration options immediately—building a form first isn’t required.

Correct access path:

In Walla: Sales & Marketing Center → Manage under Business Suite

In Meta: Page Settings (plug/arrow icon) → enable Walla Leads

New pages require repeat setup: Each time you connect a new Facebook or Instagram page, rerun these steps to prevent breaks in lead capture.

Validation step: After saving, refresh Meta Business Suite. You should see Walla Leads listed—your forms will now deliver leads into Walla without further action.