Multiple Location Staff Appointment Setup | Walla Support Center
If a staff member provides appointment services at multiple locations, you will need to create a separate staff profile for each location. This ensures proper scheduling and prevents conflicts, as staff availability is set at the staff level.
Why Separate Profiles Are Needed
Staff availability is set at the staff level, meaning the system views the staff member as available at all eligible locations during their set hours. Without separate profiles, a staff member can be double-booked across locations during overlapping times.
For example, if a staff member is available from 8:00 AM to 4:00 PM and provides services at both a SOHO and Hamptons location, their availability will appear as 8:00 AM – 4:00 PM at both locations simultaneously — making a scheduling conflict possible.
By creating a separate profile per location and assigning location-specific availability to each, you eliminate that overlap.
Note: Even if an appointment is set up with a single eligible staff member, the system will still show that staff member as available for all appointments they are eligible for. Creating separate profiles is the method to accurately reflect their availability by location.
Step 1: Create Additional Staff Profiles
Create a new staff profile for each additional location where the staff member provides services.
- From the main navigation menu, select Staff.
- Choose Add New Staff.
- Complete the staff profile details. For a full walkthrough, see Add a Staff Member.
- Assign the appropriate location to the profile.
- Set the availability specific to that location.
Example:
- SOHO profile — Availability: 8:00 AM – 12:00 PM
- Hamptons profile — Availability: 12:00 PM – 4:00 PM
Step 2: Confirm No Overlapping Schedules
Once profiles are created, double-check that availability times do not overlap across locations to prevent double-booking.