--- title: Payouts Report | Walla Support Center description: payouts report --- [Skip to content](https://support.hellowalla.com/payouts-report-walla-support-center#main-content) English Show submenu for translations ![](https://support.hellowalla.com/hs-fs/hubfs/38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png?width=120&height=35&name=38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Walla Knowledge Base](https://support.hellowalla.com/?hsLang=en) 2. [Reports](https://support.hellowalla.com/reports?hsLang=en) June 2, 2026 # Payouts Report | Walla Support Center ### What is the Payouts Report? The Payouts Report is your complete record of money flowing into your business from credit card transactions. It shows: - Deposits to your bank account - All credit card transactions - Fees associated with these transactions [![](https://support.hellowalla.com/hubfs/Knowledge%20Base%20Import/Screenshot+2024-07-05+at+11_44_30%E2%80%AFPM-4.png)](https://downloads.intercomcdn.com/i/o/1104430663/8e4d1822926556d61f591dd8/Screenshot+2024-07-05+at+11_44_30%E2%80%AFPM.png?expires=1776720600&signature=0674ad026cc1d6183aba58d709527b723bde7257b4bc540f9cdf6c57fd815765&req=dSEnEs19nYdZWvMW1HO4zYtVV1Az9CnrRqABUpuRxYbKUA6OR5FGj8Nw3HQb%0AfD%2BRwN999x7MJ1gmInM%3D%0A) ### Why This Report Matters 1. Tracks all credit card payments 2. Shows fees deducted (both Stripe merchant fees and payout fees) 3. Helps you reconcile your bank deposits with your sales ### Key Sections of the Report ### Payout Tile Totals These tiles give you a quick financial snapshot. They change based on your selected date range. ### Net Paid **What it is:** The total amount you actually receive **Includes:** Payments and taxes, minus Stripe fees **Calculation:** Net Paid = Gross Amount - (Merchant Fee + Payout Fee) \*Net Paid includes any In-Transit payments plus the payouts you have already received ### Net in Transit **What it is:** Money on its way to your bank **Includes:** Payments being processed minus Stripe fees **Calculation:** Total in Transit = Sum of "in transit" amounts - (Stripe Merchant Fees + Payout Fee) ### Gross Pending **What it is:** Payments waiting to be processed **Includes:** All pending payments before fee deductions **Calculation:** Gross Pending = Total of "Payments Pending Payout" - (Stripe Merchant Fee + Payout Fee) [![](https://support.hellowalla.com/hubfs/Knowledge%20Base%20Import/Screenshot+2024-07-05+at+11_45_49%E2%80%AFPM-4.png)](https://downloads.intercomcdn.com/i/o/1104431430/f7b4c7a5b34085c01174d133/Screenshot+2024-07-05+at+11_45_49%E2%80%AFPM.png?expires=1776720600&signature=1a6c73671ca20d08c9e7884b1b25db616d6add22329c43a8ac52e3e77b4558e5&req=dSEnEs19nIVcWfMW1HO4zRlT6mc3Rb2OeWabuZbPdHl7nFydhdmHMGiW6Wv8%0A%2BBbsSQQYLNPCHWj4gdI%3D%0A) ### Payouts Tab This tab shows details of each payout to your bank. Columns include: - **Date:** When the payout was sent to your bank - **Bank account:** Where the money went (last 4 digits shown) - **Gross Amount:** Total before fees - **Merchant Fee:** Stripe's transaction fee - **Payout Fee:** Stripe's fee for sending money to your bank - **Net deposit:** What actually hits your bank account - **Status:** In Transit, Paid, Failed, or Cancelled [![](https://support.hellowalla.com/hubfs/Knowledge%20Base%20Import/Screenshot+2024-07-05+at+11_46_37%E2%80%AFPM-4.png)](https://downloads.intercomcdn.com/i/o/1104431956/811730c76d3fe82e902a7bf7/Screenshot+2024-07-05+at+11_46_37%E2%80%AFPM.png?expires=1776720600&signature=75ddcebb1993e9b71a48d1c53b26268b9a26784388d210241552b8e07e0e5475&req=dSEnEs19nIhaX%2FMW1HO4zfsecIzNZZdSPQeMQeqK0qMMWJnZOG64r3xCX0gW%0ANBtk8kY9hyJ9LPkVNsI%3D%0A) ### Payments Pending Payout Tab This shows payments not yet included in a payout. Columns include: - **Amount:** Total of pending payments - **Account:** Bank account details - **Type:** Subscription, Invoice or Fee - **Location:** Where the payment was processed - **Customer:** Who made the payment (first initial, last name, email) - **Paid on:** Transaction date ### Payout Detail Click on a specific payout to see: ### Overview - **Amount:** Total payout minus fees - **Date Paid:** When it went to your bank - **ID:** Unique payout identifier [![](https://support.hellowalla.com/hubfs/Knowledge%20Base%20Import/Screenshot+2024-07-05+at+11_47_43%E2%80%AFPM-4.png)](https://downloads.intercomcdn.com/i/o/1104432632/dcb334f966b32f49707061b0/Screenshot+2024-07-05+at+11_47_43%E2%80%AFPM.png?expires=1776720600&signature=a5f7131ee98c3db75a64fbd002be243704e076a6cc17ff3954b48a10c55ee7e2&req=dSEnEs19n4dcW%2FMW1HO4zT6mxCS%2FBXmZ7QbmvpWgg1bHoCeeOkc%2B1wC2lRVc%0AOzS0dOAeGHo1wKlRJj8%3D%0A) ### Account Details - **Account:** Your bank info - **Type:** Account type ### Summary For This Payout - **Total Charges:** All transactions processed - **Refunds:** Money returned to customers - **Transfers:** Payout fee details ### Transaction Detail for this Payout - **Type:** Charge, adjustment, or transfer - **Gross:** Total amount including taxes - **Description:** What the payment was for - **Location:** Where it was processed - **Client:** Who paid - **Date:** When it happened [![](https://support.hellowalla.com/hubfs/Knowledge%20Base%20Import/Screenshot+2024-07-05+at+11_48_24%E2%80%AFPM-4.png)](https://downloads.intercomcdn.com/i/o/1104433024/c0e04a194514d1e4715ec12b/Screenshot+2024-07-05+at+11_48_24%E2%80%AFPM.png?expires=1776720600&signature=33c8866e4495bad3edcd04e437fdb766e074ce4acae21c26f9a37bc80154504e&req=dSEnEs19noFdXfMW1HO4zUvPFYz6%2Bpis%2F2QQofQZPJlhemuKvGmEYalzFaRL%0AWDoMXv0FI4be9x1dgN8%3D%0A) ### Understanding Payout Fees ### Payout Fee **What it is:** Stripe's charge for sending money to your bank **How it's calculated:** 0.25% of the previous day's net deposit + $0.25 **When it's charged:** Daily, based on the previous day's activity Example: Day 1: You process $1,000 in payments Day 2: Payout fee = ($1,000 \* 0.0025) + $0.25 = $2.75 ### Merchant Transaction Fee **What it is:** Stripe's charge for processing payments **For online payments:** 2.9% + $0.30 per transaction **For in-person payments:** 2.7% + $0.05 per transaction Examples: 1. $100 online payment: Fee = ($100 \* 0.029) + $0.30 = $3.20 2. $100 in-person payment: Fee = ($100 \* 0.027) + $0.05 = $2.75 ### Locations in Your Report - Each location links to a specific bank account - Physical locations: Your actual business sites - Virtual locations: For online services (e.g., video classes, livestreams) - Virtual transaction deposits go to the customer's home location bank account ### Exporting Your Data ### Payout Summary CSV **Includes:** - Record Id: Unique identifier - Status: Paid, pending, in\_transit, canceled, or failed - Stripe Payout Id: Stripe's unique ID - Net Deposit: Amount after fees - Payout Fee: Fee for bank transfer - Merchant Fee: Transaction processing fee - Gross Amount: Total before fees - Other details: Original payout info, balance transactions, failure codes ### Payout Detail CSV **Includes:** - Amount: Total minus fees - Account: Bank details - Type: Payment type - Location: Where processed - Customer: Who paid - Paid on: Transaction date ### FAQ ### Why doesn't this total match my Sales Report? They use different accounting methods. The Sales Report shows when services are used, while the Payouts Report shows when money is received. ### Why is my payout fee different from what I expected? It's based on the previous day's net deposit, not the current day's transactions. ### Why do I sometimes see a negative payout? This can happen if you had no sales one day, but there's still a payout fee from the previous day. ### Why doesn't the report show what was purchased? It focuses on financial transactions, not specific items or services. Check other reports for purchase details. - [Getting Started with Walla](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#main-content) - [🤝 Onboarding](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#onboarding) - [Migrations](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#migrations) - [Products](https://support.hellowalla.com/products?hsLang=en) - [Branded App](https://support.hellowalla.com/branded-app?hsLang=en) - [Classes](https://support.hellowalla.com/classes?hsLang=en) - [Managing Your Studio](https://support.hellowalla.com/managing-your-studio?hsLang=en) - [Integrations](https://support.hellowalla.com/integrations?hsLang=en) - [Enrollments](https://support.hellowalla.com/enrollments?hsLang=en) - [WallaPredict](https://support.hellowalla.com/wallapredict?hsLang=en) - [Franchise Features](https://support.hellowalla.com/franchise-features?hsLang=en) - [Clients](https://support.hellowalla.com/clients?hsLang=en) - [Sales & Marketing Center](https://support.hellowalla.com/sales-marketing-center?hsLang=en#main-content) - [Sales Pipeline](https://support.hellowalla.com/sales-marketing-center?hsLang=en#sales-pipeline) - [Conditions](https://support.hellowalla.com/sales-marketing-center?hsLang=en#conditions) - [Builds](https://support.hellowalla.com/sales-marketing-center?hsLang=en#builds) - [Google and Meta Integration](https://support.hellowalla.com/sales-marketing-center?hsLang=en#google-and-meta-integration) - [Journeys and Audiences](https://support.hellowalla.com/sales-marketing-center?hsLang=en#journeys-and-audiences) - [Virtual](https://support.hellowalla.com/virtual?hsLang=en) - [Payments](https://support.hellowalla.com/payments?hsLang=en#main-content) - [💰 Payments](https://support.hellowalla.com/payments?hsLang=en#payments) - [Walla App](https://support.hellowalla.com/walla-app?hsLang=en) - [Packs & Plans](https://support.hellowalla.com/packs-plans?hsLang=en) - [Appointments](https://support.hellowalla.com/appointments?hsLang=en) - [For Studio Clients](https://support.hellowalla.com/for-studio-clients?hsLang=en#main-content) - [Using the Walla App](https://support.hellowalla.com/for-studio-clients?hsLang=en#using-the-walla-app) - [Your Walla Login](https://support.hellowalla.com/for-studio-clients?hsLang=en#your-walla-login) - [Using Walla Widgets](https://support.hellowalla.com/for-studio-clients?hsLang=en#using-walla-widgets) - [Staff](https://support.hellowalla.com/staff?hsLang=en) - [Reports](https://support.hellowalla.com/reports?hsLang=en) - [Client Communication](https://support.hellowalla.com/client-communication?hsLang=en) - [Memberships](https://support.hellowalla.com/memberships?hsLang=en) - [Walla Websites](https://support.hellowalla.com/walla-websites?hsLang=en) - [Walla FAQ's](https://support.hellowalla.com/walla-faqs?hsLang=en) - [Walla Customer Service](https://support.hellowalla.com/walla-customer-service?hsLang=en) - [Walla Subscription](https://support.hellowalla.com/walla-subscription?hsLang=en) - [Merchant](https://support.hellowalla.com/merchant?hsLang=en) - [Widgets](https://support.hellowalla.com/widgets?hsLang=en) - [Retention Suite](https://support.hellowalla.com/retention-suite?hsLang=en) [![walla-logo-120px](https://support.hellowalla.com/hs-fs/hubfs/walla-logo-120px.png?width=120&height=35&name=walla-logo-120px.png "walla-logo-120px")](https://www.hellowalla.com/) [mailto:support@hellowalla.com](mailto:support@hellowalla.com) Copyright © 2026, Walla Software