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Payouts Report | Walla Support Center

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Payouts Report

What is the Payouts Report?

The Payouts Report is your complete record of money flowing into your business from credit card transactions. It shows:

  • Deposits to your bank account

  • All credit card transactions

  • Fees associated with these transactions

Deposits to your bank account

All credit card transactions

Fees associated with these transactions

Why This Report Matters

  1. Tracks all credit card payments

  2. Shows fees deducted (both Stripe merchant fees and payout fees)

  3. Helps you reconcile your bank deposits with your sales

Tracks all credit card payments

Shows fees deducted (both Stripe merchant fees and payout fees)

Helps you reconcile your bank deposits with your sales

Key Sections of the Report

Payout Tile Totals

These tiles give you a quick financial snapshot. They change based on your selected date range.

Net Paid

What it is: The total amount you actually receive

Includes: Payments and taxes, minus Stripe fees

Calculation: Net Paid = Gross Amount - (Merchant Fee + Payout Fee)

*Net Paid includes any In-Transit payments plus the payouts you have already received

Net in Transit

What it is: Money on its way to your bank

Includes: Payments being processed minus Stripe fees

Calculation: Total in Transit = Sum of "in transit" amounts - (Stripe Merchant Fees + Payout Fee)

Gross Pending

What it is: Payments waiting to be processed

Includes: All pending payments before fee deductions

Calculation: Gross Pending = Total of "Payments Pending Payout" - (Stripe Merchant Fee + Payout Fee)

Payouts Tab

This tab shows details of each payout to your bank.

Columns include:

  • Date: When the payout was sent to your bank

  • Bank account: Where the money went (last 4 digits shown)

  • Gross Amount: Total before fees

  • Merchant Fee: Stripe's transaction fee

  • Payout Fee: Stripe's fee for sending money to your bank

  • Net deposit: What actually hits your bank account

  • Status: In Transit, Paid, Failed, or Cancelled

Date: When the payout was sent to your bank

Bank account: Where the money went (last 4 digits shown)

Gross Amount: Total before fees

Merchant Fee: Stripe's transaction fee

Payout Fee: Stripe's fee for sending money to your bank

Net deposit: What actually hits your bank account

Status: In Transit, Paid, Failed, or Cancelled

Payments Pending Payout Tab

This shows payments not yet included in a payout.

Columns include:

  • Amount: Total of pending payments

  • Account: Bank account details

  • Type: Subscription, Invoice or Fee

  • Location: Where the payment was processed

  • Customer: Who made the payment (first initial, last name, email)

  • Paid on: Transaction date

Amount: Total of pending payments

Account: Bank account details

Type: Subscription, Invoice or Fee

Location: Where the payment was processed

Customer: Who made the payment (first initial, last name, email)

Paid on: Transaction date

Payout Detail

Click on a specific payout to see:

Overview

  • Amount: Total payout minus fees

  • Date Paid: When it went to your bank

  • ID: Unique payout identifier

Amount: Total payout minus fees

Date Paid: When it went to your bank

ID: Unique payout identifier

Account Details

  • Account: Your bank info

  • Type: Account type

Account: Your bank info

Type: Account type

Summary For This Payout

  • Total Charges: All transactions processed

  • Refunds: Money returned to customers

  • Transfers: Payout fee details

Total Charges: All transactions processed

Refunds: Money returned to customers

Transfers: Payout fee details

Transaction Detail for this Payout

  • Type: Charge, adjustment, or transfer

  • Gross: Total amount including taxes

  • Description: What the payment was for

  • Location: Where it was processed

  • Client: Who paid

  • Date: When it happened

Type: Charge, adjustment, or transfer

Gross: Total amount including taxes

Description: What the payment was for

Location: Where it was processed

Client: Who paid

Date: When it happened

Understanding Payout Fees

Payout Fee

What it is: Stripe's charge for sending money to your bank

How it's calculated: 0.25% of the previous day's net deposit + $0.25

When it's charged: Daily, based on the previous day's activity

Example:

Day 1: You process $1,000 in payments

Day 2: Payout fee = ($1,000 * 0.0025) + $0.25 = $2.75

Merchant Transaction Fee

What it is: Stripe's charge for processing payments

For online payments: 2.9% + $0.30 per transaction

For in-person payments: 2.7% + $0.05 per transaction

Examples:

  1. $100 online payment: Fee = ($100 * 0.029) + $0.30 = $3.20

  2. $100 in-person payment: Fee = ($100 * 0.027) + $0.05 = $2.75

$100 online payment: Fee = ($100 * 0.029) + $0.30 = $3.20

$100 in-person payment: Fee = ($100 * 0.027) + $0.05 = $2.75

Locations in Your Report

  • Each location links to a specific bank account

  • Physical locations: Your actual business sites

  • Virtual locations: For online services (e.g., video classes, livestreams)

  • Virtual transaction deposits go to the customer's home location bank account

Each location links to a specific bank account

Physical locations: Your actual business sites

Virtual locations: For online services (e.g., video classes, livestreams)

Virtual transaction deposits go to the customer's home location bank account

Exporting Your Data

Payout Summary CSV

Includes:

  • Record Id: Unique identifier

  • Status: Paid, pending, in_transit, canceled, or failed

  • Stripe Payout Id: Stripe's unique ID

  • Net Deposit: Amount after fees

  • Payout Fee: Fee for bank transfer

  • Merchant Fee: Transaction processing fee

  • Gross Amount: Total before fees

  • Other details: Original payout info, balance transactions, failure codes

Record Id: Unique identifier

Status: Paid, pending, in_transit, canceled, or failed

Stripe Payout Id: Stripe's unique ID

Net Deposit: Amount after fees

Payout Fee: Fee for bank transfer

Merchant Fee: Transaction processing fee

Gross Amount: Total before fees

Other details: Original payout info, balance transactions, failure codes

Payout Detail CSV

Includes:

  • Amount: Total minus fees

  • Account: Bank details

  • Type: Payment type

  • Location: Where processed

  • Customer: Who paid

  • Paid on: Transaction date

Amount: Total minus fees

Account: Bank details

Type: Payment type

Location: Where processed

Customer: Who paid

Paid on: Transaction date

FAQ

Why doesn't this total match my Sales Report?

They use different accounting methods. The Sales Report shows when services are used, while the Payouts Report shows when money is received.

Why is my payout fee different from what I expected?

It's based on the previous day's net deposit, not the current day's transactions.

Why do I sometimes see a negative payout?

This can happen if you had no sales one day, but there's still a payout fee from the previous day.

Why doesn't the report show what was purchased?

It focuses on financial transactions, not specific items or services. Check other reports for purchase details.