--- title: Prevent a Class Late Cancellation and No-Show Penalty and Fee | Walla Support Center description: prevent a class late cancellation and no-show penalty --- [Skip to content](https://support.hellowalla.com/prevent-a-class-late-cancellation-and-no-show-penalty-and-fee-walla-support-center#main-content) English Show submenu for translations ![](https://support.hellowalla.com/hs-fs/hubfs/38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png?width=120&height=35&name=38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Walla Knowledge Base](https://support.hellowalla.com/?hsLang=en) 2. [Classes](https://support.hellowalla.com/classes?hsLang=en) June 10, 2026 # Prevent a Class Late Cancellation and No-Show Penalty and Fee | Walla Support Center If you charge clients a **Late Cancellation** or **No-Show** fee: 🕒 **The fee will charge 24 hours after class ends.** 📩 **Transactional Notifications** (if enabled) — Clients receive a **Late Cancel** or **No-Show** email **12 hours after class**. ✅ **If you return the session and stop the fee before the 12-hour window**, no notification will be sent. 👉 You can manage late cancels and no-shows from: - The **Class Roster**, or - The **Class Cancellations & No-Show report**. ### 📋 Managing Late Cancellations and No-Shows from the Class Roster Here’s how to review and adjust late cancels and no-shows from the roster: 1. From the main navigation menu select **Class Schedule** 2. Select the class you want to manage 3. In the Class Roster, select the **Late Cancellations & Client No-Shows** tab 4. To update a client’s penalty select **Edit Penalty** 5. Choose whether to **Apply the fee** and/or **Return the session** 6. Select **Save** to confirm [![](https://support.hellowalla.com/hubfs/Knowledge%20Base%20Import/Screenshot+2025-04-28+at+2_11_25%E2%80%AFAM-4.png)](https://downloads.intercomcdn.com/i/o/o84nj0kt/1497365421/80c2a19f113e93bbe58338e66518/Screenshot+2025-04-28+at+2_11_25%E2%80%AFAM.png?expires=1776721500&signature=3cf2310d37ae171779c5863b4a74be2aba0b0669ad82ea1e4de34bf99a9b4bc1&req=dSQuEcp4mIVdWPMW1HO4zXDM%2FgjtWJ1uAnX7SqObNyNkhCPnelzoGXIvnOaC%0ANIymC35LuogSCIdXbIA%3D%0A) ### 🕓 Timing Overview: Fees, Refunds, and Session Returns | Action/Event | When It Happens | Details | | --- | --- | --- | | Class Ends | At class end (0 hours) | Session and fee adjustments can be made. | | Notification Sent | 12 hours after class | If enabled. No email is sent if penalty is waived before 12 hours. | | Fee Processes | 24 hours after class | Fee is charged unless penalty is waived first. | | Limited Plan Return | 24 hours after class | Session automatically returns to client's plan. | | Drop-In Return | Immediately after class | Refunds automatically based on Refund Settings. |   ### 💰 Fee Timing: When Are Fees Charged? If you charge a **late cancel** or **no-show fee**, it will be automatically **processed 24 hours after class ends**—unless you **waive it before then**. - **If you charge a fee**: it will still be processed **24 hours after the class ends** unless you waive it before then. **If you charge a fee**: it will still be processed **24 hours after the class ends** unless you waive it before then. If your cancellation policy is set so that the client **does not lose the session, fee, or credits**: ### **Drop-ins** - Drop-ins will automatically **refund after the class ends**. - When a drop in is returned t**he drop-in goes back to either the original payment method or account balance**, depending on your Refund settings. - **Note:** If the drop-in was paid with a credit card, refunds **cannot** be reversed once processed. Refunds to account balance can not be changed to a different payment method. **Limited Plans** - Sessions from limited plans are automatically returned **24 hours after the end of class**. - **Returning the session** immediately gives back any class sessions from limited plans ### 💳 Refund a Fee After It’s Been Charged To refund a late cancellation or no-show fee after it's been processed: 1. Navigate to the client’s **Profile**. 2. Open the **Transactions** tab. 3. Find the transaction you want to refund. 4. Click the three dots (**⋮**) next to the transaction. 5. Select **Refund**. You can choose to refund it back to the card, as cash, or issue it as account balance. ### 🔄 Adjusting How a Drop-In Refund is Issued (Manual Refund Workaround) By default, drop-in refunds follow your **Refund Settings** automatically If you want to manually refund a drop-in in a **different way** (e.g., cash instead of card), you *can*—but only under certain conditions: ​ ✅ You can manually adjust the refund **only if**: - The class ended **less than 24 hours ago** - The drop-in has **not already been refunded by staff** If those conditions are met and the class was canceled as a **late cancel or no-show**, follow these steps: 1. Open the class **roster** 2. Head to the **No-Show / Late Cancel** tab 3. Select the booking you want to refund 4. Uncheck the box that says ​*“Return the session, fee, or credits used to pay for class”* 5. Complete the cancellation 6. Go to the client’s **Transactions** tab and locate the drop-in 7. Select **Refund** 8. Choose your preferred refund method: - Credit card - Cash - Account balance [![](https://support.hellowalla.com/hubfs/Knowledge%20Base%20Import/Screenshot+2025-04-28+at+2_11_38%E2%80%AFAM-4.png)](https://downloads.intercomcdn.com/i/o/o84nj0kt/1497364755/bc2da545158855c3d09b663568a8/Screenshot+2025-04-28+at+2_11_38%E2%80%AFAM.png?expires=1776721500&signature=2ff5817fdb5119c6521644ee21d6adbd559bc20968a729372a7a8e00d57d213a&req=dSQuEcp4mYZaXPMW1HO4zQssKwceqEcQ40%2BZGS2iqGIzeHE9ygRFJoj%2BfE46%0Ac4DvdWTF9ewrOUeMeMQ%3D%0A) ### ⚠️ Important Reminders - Once a refund is issued to **Account Balance**, it **cannot** be reversed to a credit card or cash refund. - Always **uncheck** "Return the session, fee, or credits" **first** if you plan to manually refund. - Clients can use their **Account Balance** for purchases through: - The booking widget - In-studio purchases - The Walla App   - [Getting Started with Walla](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#main-content) - [🤝 Onboarding](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#onboarding) - [Migrations](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#migrations) - [Products](https://support.hellowalla.com/products?hsLang=en) - [Branded App](https://support.hellowalla.com/branded-app?hsLang=en) - [Classes](https://support.hellowalla.com/classes?hsLang=en) - [Managing Your Studio](https://support.hellowalla.com/managing-your-studio?hsLang=en) - [Integrations](https://support.hellowalla.com/integrations?hsLang=en) - [Enrollments](https://support.hellowalla.com/enrollments?hsLang=en) - [WallaPredict](https://support.hellowalla.com/wallapredict?hsLang=en) - [Franchise Features](https://support.hellowalla.com/franchise-features?hsLang=en) - [Clients](https://support.hellowalla.com/clients?hsLang=en) - [Sales & Marketing Center](https://support.hellowalla.com/sales-marketing-center?hsLang=en#main-content) - [Sales Pipeline](https://support.hellowalla.com/sales-marketing-center?hsLang=en#sales-pipeline) - [Conditions](https://support.hellowalla.com/sales-marketing-center?hsLang=en#conditions) - [Builds](https://support.hellowalla.com/sales-marketing-center?hsLang=en#builds) - [Google and Meta Integration](https://support.hellowalla.com/sales-marketing-center?hsLang=en#google-and-meta-integration) - [Journeys and Audiences](https://support.hellowalla.com/sales-marketing-center?hsLang=en#journeys-and-audiences) - [Virtual](https://support.hellowalla.com/virtual?hsLang=en) - [Payments](https://support.hellowalla.com/payments?hsLang=en#main-content) - [💰 Payments](https://support.hellowalla.com/payments?hsLang=en#payments) - [Walla App](https://support.hellowalla.com/walla-app?hsLang=en) - [Packs & Plans](https://support.hellowalla.com/packs-plans?hsLang=en) - [Appointments](https://support.hellowalla.com/appointments?hsLang=en) - [For Studio Clients](https://support.hellowalla.com/for-studio-clients?hsLang=en#main-content) - [Using the Walla App](https://support.hellowalla.com/for-studio-clients?hsLang=en#using-the-walla-app) - [Your Walla Login](https://support.hellowalla.com/for-studio-clients?hsLang=en#your-walla-login) - [Using Walla Widgets](https://support.hellowalla.com/for-studio-clients?hsLang=en#using-walla-widgets) - [Staff](https://support.hellowalla.com/staff?hsLang=en) - [Reports](https://support.hellowalla.com/reports?hsLang=en) - [Client Communication](https://support.hellowalla.com/client-communication?hsLang=en) - [Memberships](https://support.hellowalla.com/memberships?hsLang=en) - [Walla Websites](https://support.hellowalla.com/walla-websites?hsLang=en) - [Walla FAQ's](https://support.hellowalla.com/walla-faqs?hsLang=en) - [Walla Customer Service](https://support.hellowalla.com/walla-customer-service?hsLang=en) - [Walla Subscription](https://support.hellowalla.com/walla-subscription?hsLang=en) - [Merchant](https://support.hellowalla.com/merchant?hsLang=en) - [Widgets](https://support.hellowalla.com/widgets?hsLang=en) - [Retention Suite](https://support.hellowalla.com/retention-suite?hsLang=en) [![walla-logo-120px](https://support.hellowalla.com/hs-fs/hubfs/walla-logo-120px.png?width=120&height=35&name=walla-logo-120px.png "walla-logo-120px")](https://www.hellowalla.com/) [mailto:support@hellowalla.com](mailto:support@hellowalla.com) Copyright © 2026, Walla Software