--- title: Two-Way Texting FAQ | Walla Support Center description: two-way text FAQ --- [Skip to content](https://support.hellowalla.com/two-way-texting-faq-walla-support-center#main-content) English Show submenu for translations ![](https://support.hellowalla.com/hs-fs/hubfs/38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png?width=120&height=35&name=38f9ee9b-2f6d-4610-a5d6-e421204ef62d.png) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Walla Knowledge Base](https://support.hellowalla.com/?hsLang=en) 2. [Walla FAQ's](https://support.hellowalla.com/walla-faqs?hsLang=en) June 25, 2026 # Two-Way Texting FAQ | Walla Support Center We’re excited to get you up and running with **instant two-way texting**! Before we spin up your number, here’s everything you need to know—broken into bite-size pieces so you can jump in right away. ### **What is two-way texting?** Two-way texting lets you send and receive SMS/MMS messages directly with your clients—right from your Walla Inbox—for real-time conversations, confirmations, and feedback. ### **Why do I need to register my number?** Mobile carriers require businesses using 10-digit long codes (10DLC) to register via **The Campaign Registry (TCR)**. Registration: - Verifies your studio as a legitimate sender - Boosts delivery rates and throughput - Reduces risk of message blocking or extra fees - Verifies your studio as a legitimate sender - Boosts delivery rates and throughput - Reduces risk of message blocking or extra fees Your Walla support lead will manage the submission on your behalf. ### What is The Campaign Registry (TCR)? TCR is the industry’s national database for businesses sending SMS/MMS over 10DLC. It: - Checks and verifies your details - Assigns a trust score to your number - Improves overall message deliverability - Checks and verifies your details - Assigns a trust score to your number - Improves overall message deliverability ### **How long does approval take?** - Typical timeline: 1–2 weeks - Occasional delays during high-volume periods You’ll get an email confirmation when your number is approved and two-way texting is live. ### **Can I choose my number’s area code?** TCR assigns numbers, but we can request an area-code match to your studio when possible. Let us know any preferences early so we can coordinate. ### **What counts as a “segment”?** A segment is roughly 153 characters (letters, numbers, symbols, spaces). Emojis or special characters can push a message into multiple segments. Only outgoing messages draw from your segment pool; incoming messages do not. ### **Where can I see my SMS usage and allowance?** You can view your usage anytime inside your Walla inbox. Open any message thread, and just below the text box you'll see a segments used indicator that shows how much of your monthly allowance you've used.  ### **How are overages billed?** All locations under your account share a single monthly segment allowance. If you exceed that allowance, overages are billed at the beginning of the following month. Your allowance resets on the 1st of each month. ### **Why doesn't Walla stop sending messages when I hit my limit?** Your monthly allowance applies to general messaging conversations and campaigns sent through your Marketing Suite. We made a deliberate decision not to cut those off mid-month — stopping sends could mean a campaign goes out to half your list or a client conversation goes silent at the wrong moment. Instead, we let your messages go out uninterrupted and bill overages the following month, so your client experience is never compromised. ### **How can I reduce or avoid overages?** A good first step is auditing your active automations — look for any that are sending more frequently than needed or targeting broader audiences than intended. A few common areas to review: - Win-back or re-engagement campaigns running on large segments - Promotional blasts going to your full client list vs. targeted groups If you'd like a second set of eyes on your messaging strategy, our Studio Business Coach can help you identify what's working, what's not, and where you might be over-sending without realizing it. Reach out to us at [support@hellowalla.com](mailto:support@hellowalla.com) or chat with us in your dashboard to set something up. ### **What if my number isn’t approved yet?** - SMS sends will be blocked until approval - Emails in your automations will still dispatch Plan your campaigns around the expected TCR approval timeline to avoid interruptions. ### **How will I know two-way texting is active?** You’ll receive an email confirmation as soon as TCR approves your number—then you’re all set to start texting! - [Getting Started with Walla](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#main-content) - [🤝 Onboarding](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#onboarding) - [Migrations](https://support.hellowalla.com/getting-started-with-walla?hsLang=en#migrations) - [Products](https://support.hellowalla.com/products?hsLang=en) - [Branded App](https://support.hellowalla.com/branded-app?hsLang=en) - [Classes](https://support.hellowalla.com/classes?hsLang=en) - [Managing Your Studio](https://support.hellowalla.com/managing-your-studio?hsLang=en) - [Integrations](https://support.hellowalla.com/integrations?hsLang=en) - [Enrollments](https://support.hellowalla.com/enrollments?hsLang=en) - [WallaPredict](https://support.hellowalla.com/wallapredict?hsLang=en) - [Franchise Features](https://support.hellowalla.com/franchise-features?hsLang=en) - [Clients](https://support.hellowalla.com/clients?hsLang=en) - [Sales & Marketing Center](https://support.hellowalla.com/sales-marketing-center?hsLang=en#main-content) - [Sales Pipeline](https://support.hellowalla.com/sales-marketing-center?hsLang=en#sales-pipeline) - [Conditions](https://support.hellowalla.com/sales-marketing-center?hsLang=en#conditions) - [Builds](https://support.hellowalla.com/sales-marketing-center?hsLang=en#builds) - [Google and Meta Integration](https://support.hellowalla.com/sales-marketing-center?hsLang=en#google-and-meta-integration) - [Journeys and Audiences](https://support.hellowalla.com/sales-marketing-center?hsLang=en#journeys-and-audiences) - [Virtual](https://support.hellowalla.com/virtual?hsLang=en) - [Payments](https://support.hellowalla.com/payments?hsLang=en#main-content) - [💰 Payments](https://support.hellowalla.com/payments?hsLang=en#payments) - [Walla App](https://support.hellowalla.com/walla-app?hsLang=en) - [Packs & Plans](https://support.hellowalla.com/packs-plans?hsLang=en) - [Appointments](https://support.hellowalla.com/appointments?hsLang=en) - [For Studio Clients](https://support.hellowalla.com/for-studio-clients?hsLang=en#main-content) - [Using the Walla App](https://support.hellowalla.com/for-studio-clients?hsLang=en#using-the-walla-app) - [Your Walla Login](https://support.hellowalla.com/for-studio-clients?hsLang=en#your-walla-login) - [Using Walla Widgets](https://support.hellowalla.com/for-studio-clients?hsLang=en#using-walla-widgets) - [Staff](https://support.hellowalla.com/staff?hsLang=en) - [Reports](https://support.hellowalla.com/reports?hsLang=en) - [Client Communication](https://support.hellowalla.com/client-communication?hsLang=en) - [Memberships](https://support.hellowalla.com/memberships?hsLang=en) - [Walla Websites](https://support.hellowalla.com/walla-websites?hsLang=en) - [Walla FAQ's](https://support.hellowalla.com/walla-faqs?hsLang=en) - [Walla Customer Service](https://support.hellowalla.com/walla-customer-service?hsLang=en) - [Walla Subscription](https://support.hellowalla.com/walla-subscription?hsLang=en) - [Merchant](https://support.hellowalla.com/merchant?hsLang=en) - [Widgets](https://support.hellowalla.com/widgets?hsLang=en) - [Retention Suite](https://support.hellowalla.com/retention-suite?hsLang=en) [![walla-logo-120px](https://support.hellowalla.com/hs-fs/hubfs/walla-logo-120px.png?width=120&height=35&name=walla-logo-120px.png "walla-logo-120px")](https://www.hellowalla.com/) [mailto:support@hellowalla.com](mailto:support@hellowalla.com) Copyright © 2026, Walla Software