Update a Credit Card for a Recurring Plan | Walla Support Center

Update a Credit Card for a Recurring Plan

This article walks clients through how to update a credit card for a plan via the widget

Add the New Card

1. Log in to the Widget

2. Select the menu on the top right
   ​

   

   
   ​

3. Choose Your Wallet

4. Select + Add Credit Card
   ​

   

   
   ​

5. Enter the card information

6. Save

Log in to the Widget

Select the menu on the top right
​

​

Choose Your Wallet

Select + Add Credit Card
​

​

Enter the card information

Save

Update the Card Under the Plan

1. Select the menu on the top right

2. Choose Your Credits & Plans

3. Select the three dots on the top right if a plan tile

4. Choose Edit Card on File
   ​

   

5. Select the card from the drop-down
   ​

   

6. Save
   ​

Select the menu on the top right

Choose Your Credits & Plans

Select the three dots on the top right if a plan tile

Choose Edit Card on File
​

Select the card from the drop-down
​

Save
​

☝️Important Things to Know When You Update a Card for a Recurring Plan via the Widget

If a recurring plan has a failed payment does the payment retry once the card is added by the client via the widget?

If the recurring plan has a failed payment, once the valid card is attached to the plan the payment will attempt to process. That way booking using the plan can resume immediately.

Does adding a new card and selecting Make Default automatically update the card for recurring plan payments?

Just adding a new card to the wallet then making the card the default card will not update the card for the recurring plan. The card must be updated under the specific plan itself in order for the payment to process so use of the plan can resume.

Can clients update cards attached to recurring plans from the Walls App?

Clients can only update cards via your studio's desktop site by logging into the widget. They can not be updated via the Walla App by clients.